Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
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Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

South Deeside Road  Blairs 
AB125YP  ABERDEEN
UNITED KINGDOM

800 reviews
TripAdvisor Rating Based on 800 reviews
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From 69.00 GBP Non member rate
From 65.55 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Aberdeen Ardoe House Hotel & Spa

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 800 reviews

gerryscot 2017/02/13
« Lovely hotel in beautiful grounds near to Aberdeen city »

Room was roomy and comfortable, with all the conveniences you would expect. Breakfast was very good, and bar meals good if a bit pricey. Good sized pool and nice spa and gym facilities. Staff were helpful, although a mix up at check out took a while to sort out.

MAamir1, Manager at Mercure Aberdeen Ardoe House Hotel and Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback to us. I am pleased to note you had a pleasant stay with us and the team looked after you well. I do hope we will have the pleasure of welcoming you back to Ardoe in the near future for another memorable experience. Warm Regards, Aamir Mir Operations Manager

Q8691HSandrewb 2016/12/08
« Very nice stay »

Stayed recently in the Manire room, the room was lovely but the housekeeping could be improved, in one of the table drawers there was tobacco & filter tip wrapping, not just one or 2, also there was dust and hairs over the bathroom floor & sheets were stained. The food in the restaurant was very nice with great presentation & the service from the restaurant staff was first class, spa treatments were great also. To sum my stay there I thoroughly enjoyed my stay, I would stay again but the housekeeping need a kick in the backside

MAamir1, Manager at Mercure Aberdeen Ardoe House Hotel and Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback to us. I am pleased to note you had a pleasant stay with us and the team looked after you well. Please accept my apologies regarding the issues with Housekeeping. I do hope we will have the pleasure of welcoming you back to Ardoe in the near future for another memorable experience. Warm Regards, Aamir Mir Operations Manager

s2ttm 2016/11/28
« Could do better »

I've stayed at the Ardoe House for over 10 years now. The room was very comfortable and warm and the food was good. However, the corridors were all cold as the radiators had been turned off (presumably to save money in the current downturn of the oil market). The plates at breakfast were cold (and they even had the freezing a/c blowing 2 days!) never got offered any toast with tea/coffee as usual. Reported this to management on last night and it still hadn't been addressed by the next day, although they were appreciative of the feedback. Room rate has been cut and so has the service it seems but expect it will return to normal next time.

MAamir1, Manager at Mercure Aberdeen Ardoe House Hotel and Spa, responded to this review

Dear Guest, Thank you for sharing your feedback. I am terribly sorry to note that your stay wasn't to your liking fully. i have shared your feedback with the rest of the team to ensure lessons are learnt going forward. the radiators in the corridors weren't on due to a fault which was rectified immediately. I do hope we will have the opportunity to welcome you back to Ardoe in the near future for a more enjoyable experience. Warm Regards, Aamir Mir Operations Manager

Anna S 2016/09/27
« Beautiful castle - room type not described well »

I went on a friends trip with my sister-in-law and we booked a king room in the main castle building. The room was beautiful but not suited to a friends trip - the glass door shower and tub were literally in the room itself with no enclosure. This was not disclosed to us in the description of the room. The castle building was pretty noisy at night and the beds were pretty hard, so we didn't get a great night's sleep. Also there are no elevators/lifts in the castle building.

petersV5526AP, General Manager at Mercure Aberdeen Ardoe House Hotel and Spa, responded to this review

Thank you for your recent feedback Anna, I'm delighted to hear that you enjoyed your time with us here at Ardoe House but I am sorry that your room lacked a little privacy, this is something I will follow up with my colleagues. Had you made us aware we would have done our best to address this for you, I do hope it wasn't to much of an inconvenience and hopefully we have the opportunity to welcome you back again soon. Kind regards Peter Sangster General Manager

Ian S 2016/08/01
« Lovely hotel »

Really enjoyed my time at Ardloe House. The room was top notch and meals excellent, although the service was a little slow. Ideally situated a couple of miles away from the city centre. Leisure complex good.

petersV5526AP, General Manager at Mercure Aberdeen Ardoe House Hotel and Spa, responded to this review

Thank you for taking the time to provide such welcome feedback following your recent stay with us here at Ardoe House, I'm delighted to hear that you enjoyed your stay with us and look forward to welcoming you back for another in the future. Kind regards Peter Sangster General Manager

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