Mercure Aberdeen Ardoe House Hotel and Spa

"Excellent!!"

18th May 2012, luisamosquerac, London, United Kingdom

I´ve recently stayed at Ardoe House for 3 nights and thoroughly enjoyed it, has met and exceeded my expectations. The old building is gorgeous and full of character, the staff is really friendly and helpful, the gardens are just amazing and the river Dee, a few minutes walk from the hotel, is what we would expect in the countryside: wild and untouched, nice and clean, no pollution to be seen in miles around. The rooms are spacious, nice and comfortable; we had a pleasant nights sleep as only the birds would wake you up in the morning. It´s such a nice place! Only a few minutes drive from Aberdeen. I´d strongly recommend this hotel to anybody, they make you feel welcome and you will find all the old Scottish warmth, charm and passion around, in the people and in the surrounding nature.

"Latest stay"

17th April 2012, MTL_LIC, Hoersholm, Denmark

Have stayed at Ardoe several times. Good rooms and excellent service and some good facilities that allows both staying for business and leisure.

Management responseDear GuestThank you for your kind comments. I can assure I will feed this back to the team and hope to welcome you personally next time Warmest Regards Peter Sangster General Manager
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"A Bit Disappointing"

24th February 2012, Suze33, Perthshire

Good location close to Aberdeen city centre for business or sight seeing but in quiet rural location with lovely grounds. Old parts of this Scottish Baronial style hotel very nice and staff all very helpful and frienly. Unfortunately the dreaded 80s accomodation block stuck on the back with a half mile walk through endless corridors to the room only to find a pretty disappointingly bland travel-lodge room at the end. Spa was ok but functional rather than luxurious. Louge bar good service and nice food. Restaurant (3 course dinner included in our package) pretty disappointing - nice decor again and friendly staff but huge wait of over 2 hrs for the 3 courses with no glass of wine etc offered as apology, absolutely tiny portions and main courses required side dish ordered with them which was extra (not much but I think it's reasonable to expect to get something other than just 3 small pieces of fish on a plate when cost of dinner supposed to be inclusive). If we hadn't had a late lunch in the lounge we would have been starving!! A cynic would have thought they were saving money on portion sizes and increasing your spend with side dishes and drinks bill due to the huge time it took! Breakfast pretty disappointing as I think you know when you see the dreaded bain marie fuelled buffet table - we both left half of what we took and it wasn't because we had eaten too much the night before. If had to stay somewhere in this area again might go back but would not choose for a treat weekend away again. Very disappointing compared to the Sofitels we have stayed in before although I realise the Mercure brand is not as luxurious it didn't really offer value for money.

Management responseDear GuestThank you for your comments. I apologise that you did not enjoy Blair's restaurant, we use the highest quality produce to create the finest food- I appreciate this is not to everyone's taste which is why we are launching a brassiere to compliment this following the refurbishment of our bar area. In terms of breakfast, we do serve a buffet, however on your next visit we state in our menu's that we happily cooked fresh to order. I would encourage you to take up this option on any future visit. I do hope you feel you can stay with us again. Once again I thank you for your feedback- I genuinely appreciate it Warmest Regards Peter Sangster General Manager
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"Beautiful setting, fantastic food, but service sometimes missing"

19th July 2011, AppleAdam, Siem Reap

Set in the countryside, this is a splendid hotel - you will not find a Mercure in France to this high standard. Regrettably, the hotel does NOT have air conditioning which is rather bothersome when it is humid.Fantastic cuisine to be enjoyed with a very good selection.Avoid using the laundry service - absolutely useless at simply washing a shirt, and the price is extortionate.

Management responseDear Guest Thank you for your positive comments regarding the Mercure Ardoe House Hotel & Spa. I can you found the standard of our hotel to be high and the location fantastic. I was disappointed to hear you had problems with our laundry service. This is provided by and external company and I would like to confirm to you that I have spoken to them personally about your dissatisfaction and I can assure you that on any future stays this will not be a recurring problem Thank you once again and I hope I can welcome you personally next time Warmest Regards John Shevlin General Manager
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"Stay at a Scottish Castle"

25th June 2011

I would have rated this hotel among the best I have ever stayed in but for two matters:The shower box was growing black mold both inside and outside the shower box; and the ambience in the dining areas could have been vastly improved by discreet, maybe classical, background music. It certainly rates very well in its "class" with the Accor group, but not the best because of the lack of attention to cleaning detail in the ensuite bathroom. With one exception the staff members were a delight, pleasant, professional, anticipatory and well-versed as to local attractions. The location is four miles from Aberdeen central and I was not aware of this when I booked. It could be a problem for someone travelling with no transport.

"good value hotel"

21st April 2011, edinburgh

Hi there lovely hotel/location. Rooms in need of a little sparkle few signs of re-newal needed. Garden area lovely to walk round and spa treatment very good. Food on evening meal very good & service. My only gripe was the breakfast room was a little crammed for waiters/waitresses to pick up plates used for the buffet.I am thinking of booking for july time and would recommend you request a room facing front of hotel on second floor as some of the rooms at the back are facing onto rather dull area to the back of kitchen area where staff sit which can be noisy.

Management responseDear Guest Thank you for your excellent comments about your stay at the Mercure Ardoe House Hotel & Spa . I do hope you can visit us again in July and I look forward to welcoming you personally next time Warmest RegardsJohn Shevlin General Manager
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"Overpriced, in need of refurb"

20th February 2011, Grimsby

Payed a lot of money for a shabby room with a plug in portable radiator.Grounds and main building are spectacular.The Gym could do with an update but is functional.The pool is excellent and would be perfect if the steam room was working.

Management responseDear Guest Thank you for your comments about your recent stay at the Mercure Ardoe House Hotel & Spa. Firstly I am glad you found our service to be of a five star standard, I will pass these comments on to the team. I was, however, disappointed to read that you were disappointed with your room. I can assure you we take these comments very seriously and I would like to let you know that he hotel is currently undergoing a program of refurbishment with a refurbishment of 22 bedrooms having just being completed. I would hope to welcome you back in the future to see the standard we can truly offer Warmest Regards John Shevlin
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