Mercure Brandon Hall Hotel And Spa Warwickshire

"Small Junior suite"

7th May 2012

I have stayed there several times before in the more modern parts of the hotel. I asked for a junior suite thinking it would be better than a standard room. Well it is not. The room was in the old part of the hotel. Above the entrance where you have the noise of the smokers below. The room was small and in need of refurbishing. If you stay there do not bother with junior suites. My experience is that standard rooms are better.

Management responseThank you for taking the time to write a review about your recent visit to at Mercure Brandon Hall Hotel & Spa, Warwickshire. I am sorry that you were so disappointed with the standard of our Junior Suite. I will share your comments with the relevant Teams within Mercure. I look forward to welcoming you back in the near future where we will be happy to accommodate you in the bedroom of your choice. Kind regards, Michael Stenson
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"Great hotel and Great Staff"

25th April 2012, Gratech, Coventry, United Kingdom

We recently stayed at the Brandon Hall Hotel and had a great time there. We stayed in the Bridal suite which was fantastic, had a great meal in the restaurant which was competitively priced and the staff were helpful at all times.We have stayed at this hotel several times and always enjoyed our stay there. We would recommend this hotel to anyone and look forward to staying there again soon.....

Management responseDear Greytech,Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Brandon Hall Hotel & Spa Warwickshire once again and look forward to welcoming you back soon. Kind regards, Michael Stenson
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"fantastic weekend at Brandon Hall Hotel"

23rd April 2012, benkazzak, Stafford, United Kingdom

We had a great weekend,the room was lovely ,the service was very good, very good food and fast internet

Management responseDear benkazzak,Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Brandon Hall Hotel & Spa Warwickshire and look forward to welcoming you back again soon. Kind regards, Michael Stenson
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"My stay"

23rd February 2012, Birmingham, United Kingdom

i used this hotel for me and my partner as a night away. The hotel itself looks stunning but I found the room to be quite basic for a 4star. Heavy grousing in the bathroom and shabby cupboard units. The pool, coffee machine, and most beer pumps were not working either. The meal we had in the restaurant was nice but the price did not reflect what we were served. My partner asked for just steak and chips with no trimmings. Instead of giving him extra chip portions, he instead just got approx 4 chips and his huge plate looked more like a child's dinner. Perhaps he should have been asked what else he may have preferred ??!

Management responseI am sorry that on this occasion you were disappointed with your stay at Mercure Brandon Hall Hotel & Spa Warwickshire. I treat all feedback with the utmost seriousness and I am currently addressing the comments that you raised with the Teams concerned. Please feel free to contact me on H6625-gm@accor.com to discuss this further and in person. Yours sincerely, Michael Stenson
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"new years eve night"

5th January 2012, Eye, Peterborough, UK

Excellent service, staff could not be more helpful. Room was lovely, clean and tidy, bed was pretty comfortable. Food was very nice, even though it was a short menu as it was new years eve. The swimming pool, sauna and steam room was just what we both needed to chill us out from our hectic lifestyle of work and toddler, very clean and tidy. We will be returning in the future with our 19 month old son.

Management responseThank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Brandon Hall Hotel & Spa and look forward to welcoming you back again soon. Kind regards, Michael StensonHotel Manager
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"Stay but eat out."

19th September 2011, Ludlow, United Kingdom

The hotel the bar and reception staff were great,but the restaurant was not.We were on a dinner B&B break my wife complained about here dinner and the waiter thought it was funny not the best way to treat a customer! we did get a reduction on our bill but it did spoil what could have been a great stay. Also breakfast was not any better the food was OK but in short supply.

Management responseI am sorry to hear that you didn’t find the service at our hotel Mercure Brandon Hall up to your expectations. We pride ourselves on our staff training, so I will be looking into the comments you made regarding the Breakfast and the Dinner personally. Please feel free to email me on H6625-gm@accor.com to discuss further. Kind regards, Michael Stenson, Hotel Manager
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"Good Hotel"

21st March 2011, Leeds

Only complaint was the variable quality of the "Gourmet" chips. When they were good they were very good, but I've stayed at this hotel a few times now and they are more often undercooked and disappointing.

Management responseDear TravellerThank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Brandon Hall Hotel & Spa and look forward to welcoming you back again soon. With regards your comments about our chips, I will discuss this with my head chef.Kind regards, Darren Cooke, Hotel Manager.
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"Coventry stay"

15th February 2011, manchester

Excellent hotel with good, staff, facilities, and value for money

"spa day including half board"

8th December 2010, portsmouth

Hotel room was good, as was the breakfast. Spa treatment and half board included. Starter and dessert was good. My wifes pasta was stodgy and inedible which I bought to the attention of the Restaurant Manager, next table also complained. My sea bass was lovely but mash potato was cold. We had two treatments at the Spa which lasted 20 minutes instead of 30. Good value overall but go for bed and breakfast only. Good service apart from The Restaurant manager who brushed off my complaint.