Hotel addressSouthernhay East
EX1 1QF EXETER
How to reach the hotelGPS :N 50° 43' 13.20'' W 3° 31' 42.33''
Contact the hotel
- Tel. (+44)1392/412812
- Fax. (+44)1392/413549
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Mercure Exeter Southgate Hotel - hotel reviews in Exeter
Hotel code: 6624
Accorhotels.com customer reviews in partnership with TripAdvisor
"Excellent hotel centrally located"
19th September 2013, Brighton13_12, Brighton, East Sussex
Having a son at Exeter University, we stay at least 3 times a year at this hotel. It is very centrally located and provides the perfect setting for a good night's sleep after unpacking/loading the car and the long drive home. Staff all very helpful.View management response »
Management responseDear GuestMany thanks for your really positive review; we're so pleased to be your hotel of choice when you visit your son at University.We look forward to welcoming you again soon.Kind regards Fiona Darde
17th September 2013, Jacqken, St Austell, United Kingdom
Lovely hotel, friendly and welcoming. Stayed in a premier room which was nicely fitted. The only issue was the extractor fan in the bathroom stayed on all night despite the light off and the door closed so could hear it all night and was quite noisy. Other than that would stay again and recommendView management response »
Management responseDear Jacq and KenThank you for your review on Trip Advisor; I glad you enjoyed your privilege room but sorry to learn that tht bathroom fan did not switch off automatically. I have asked Maintenance to check this immediately.Thank you for your feedback, we hope to welcome you back soon.Kind regards Fiona Darde
17th September 2013, gillcatling, Reigate, United Kingdom
Previously an upgrade gave us a large room. On this occasion we were given a newly refurbished room which was disappointingly small. When we ordered room service we had to wait while the helpful member of staff had to bring a table and chair from another room for us to be able to sit to eat.Also disappointed that there were no biscuits provided in the room which we would have preferred to a coffee machine.The receptionist had not been prepared for our registration as Club guests although the information had been recorded on the booking.View management response »
Management responseDear GIllThank you for your review following your recent stay, I'm sorry you found the room a little compact compared to your previous stay and this caused a delay in enjoying your room service.It is not always possible to upgrade our guests on every visit; I'm sure you understand. We hope to welcome you back in the future.Kind regards Fiona Darde
16th September 2013, JungleJim2013, Crawley, United Kingdom
The location of the Hotel was exelent within a short walk from the town centre. The staff were very friendly and helpfull. Food was good. Was not informed of the car parking charges at the hotel when I booked, A bit expensive considering we were staying at the hotel. Overall a good experience.View management response »
Management responseDear Jungle JimMany thanks for your review on Trip Advisor following your recent stay at Mercure Exeter; I'm so pleased the location,staff and food were to your liking.We charge for car parking as we are the only hotel in the heart of the city to offer secure, ample onsite parking for our guests. This enables us to offer more competitive room rates which are comparable to the local hotels who are not able to offer parking.We hope to welcome you back soonKind regards Fiona Darde
"Short stay in Exeter"
15th September 2013, HVHPORT, Algarve
We visited this Hotel in August, primarily because of it´s location. Our stay then was disappointing but we returned in September with an open mind. Regretfully things had not really improved, probably because of the incredibly high staff turnover. The room itself was fine and in general, staff were friendly enough. However the floor and seats in the dining area and bar area looked in need of a good clean, waiting for tea and coffee at breakfast for 30 minutes was totally unacceptable, as was being surrounded by uncleared tables.Reception even forgot to order our taxi on departure. This could be a really good hotel if it decided what it wants to be. The emphasis on business and hosting functions is too extreme and if it wasn't for the location I suspect that many tourists and non- business visitors would look elsewhere.View management response »
Management responseDear GuestThank you for leaving your feedback on Trip Advisor; I am so sorry to learn that you experienced delays at breakfast for tea and coffee service and your taxi booking was overlooked on departure.Please rest assured that I have shared your feedback with the management team, so they can amend procedures to ensure oversights of this nature are overcome.Despite your recent experience we endeavour to give our guest's a first class experience. We hope you will consider visiting again to experience our usual high standards.Kind regards Fiona Darde
9th September 2013, aspinjo, Ascot, United Kingdom
We stayed in a superior double room which was small to say the least. We had a 4ft 6" bed which was very uncomfortable. The paint was peeling off the door and door frame in the bathroom. If this was a superior room I hate to think what the ordinary ones are like. The breakfast quality was poor and the food was cold. We have stayed here many times but will not be staying again.View management response »
Management responseDear GuestThank you for your reveiw, I am sorry to learn your stay with us was less than satisfactory and not indicative of our usual high standards.We will certainly address your concerns regarding the comfort of your bed and the paint quality on the bathroom door frame.Please accept my apologies if the breakfast quality and temperature of food was not appropriate. We offer a full hot and cold buffet and a la carte options so there should be no excuse for temperature issues. I have passed you comments to the Head Chef who has asked to be associated with my apology to you.Despite your recent experience we hope you will reconsider and visit again.Kind regards Fiona Darde
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.