Mercure Winchester Wessex Hotel

"Cannot fault"

11th April 2012, London, United Kingdom

Overall was very pleased with everything, the lay out of the hotel is a little strange but thats nothing to complain about. I got a late discounted room, very pleased with the hotel, staff, the room, breakfast, facilities etc. Would be more then happy to come back and stay here again

Management responseDear Guest,Thank you for taking the time to write a review. I am really pleased that you enjoyed your stay at Mercure Wessex in Winchester and that you would not hesitate in staying with us a again. I do hope that we will have the opportunity of looking after you again soon. Kind regards, William McWilliam
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"excellent value for money"

17th February 2012, Bristol, United Kingdom

we found the hotel very comfortable and the staff very pleasant. it was in a good location - very central. we would look for other hotels in this chain when travelling.we did not use the restaurant so cannot comment on this

Management responseDear Guest, Happy to hear that you enjoyed your stay at Mercure Winchester Wessex. We look forward to welcoming you back in the future. Kind regards, William McWilliam
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"Do visit the Cathedral"

6th February 2012, Wakefield, United Kingdom

Allow plenty of time to visit the Cathedral and do not miss the Cathedral library with The Winchester Bible. Do not have too high expectations of the hotel, some of the staff try hard but others are very keen to avoid taking responsibility for shortcomings.

Management responseDear Guest, Thank you for your comments. I am sorry you felt that some of my team were avoiding responsibility for any shortcomings. I have reminded the team of their responsibility with regards to customer satisfaction and that they need to inform a Duty Manger if there is an issue that they are unable to take ownership of. Kind regards, William McWilliam
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"Lovely place"

1st February 2012, Bath, United Kingdom

Hotel was in a brill position and i would stay again. Reception seemed very surprised though that i didnt have a credit card to hand over on arrival, even tough all was paid in full. Made me feel quite small and unworthy.

Management responseDear Guest. Delighted you would choose to stay with us again and look forward to seeing you on your next trip to Winchester. Please be rest assured that we ask all guests for a credit card on arrival as this allows them the facility to make charges for other services to the room account . Kind regards, William McWilliam
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"The room was much too small"

30th January 2012, Munich, Germany

Perhaps it was the worst room in the hotel (room 127 I think I remember, just behind the lift), but for two people the room was totally inadequate. Unfortunately we arrived extremely late (02:00) having driven from Gatwick airport so we had no energy to complain and seek another room. The breakfast, on the other hand, was excellent.

Management responseDear Guest, Thank you for posting your comments. I am sorry we didnt have the opportunity of moving you to an alternative room. Whilst not the biggest , it does benefit from fabulous views of the Cathedral which I hope you were able to enjoy during your stay. Kind regards William McWilliam
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"A short visit to Bourges"

28th September 2011, Huis ter Heide UT

This is a very adequate hotel. The hotel is in a very central location and has an excellent restaurant, good parking facilities and friendly staff. We got the rooms we required as booked. A small problem with one of the lights was quickly solved.

Management responseDear Guest, Thanks very much for your positive comments regarding the Restaurant, staff and car parking. I am glad we were able to solve the problem with the light. We look forward to welcoming you back to Mercure wessex winchester soon. Kind regards, William McWilliam
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"Staying for Business?"

13th September 2011, Leeds, United Kingdom

Good location, but old-fashioned and tired feel. Got an upgrade to Executive Bedroom because double-booked at first, sent to alternative hotel and then recalled when they suddenly found an available room (at least they paid the taxi fares!). Air conditioning temperamental (wouldn't switch off). Old building and fixtures so not as good value for the price compared with more modern hotels. Breakfast very average. Full of elderly tourists to which it is better suited than business stayers.

Management responseDear Guest,Thank you for taking the time to share your views. I am sorry for the misunderstanding regarding your reservation and am pleased that we were able to accommmodate you. I appreciate your bringing to our attention the issue the Air conditioning control whcih has now been attended to. Kind regards William McWilliam
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"Excellent in every way"

12th August 2011, Norwegian11, Norway

Beautifully situated and excellent hotel in every way. Friendly staff, good food, clean rooms and I was lucky enough to get a room overlooking the cathedral.I would cerftainly recommend this Mercure and hope to stay there again.

Management responseDear Guest, Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you would recommend us and hope to return in the future. I look forward to welcoming you back to Mercure Winchester Wessex . Kind regards, William McWilliam General Manager.
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"Spectacular view"

7th August 2011, London

We stayed at the Mercure hotel for one night, room only. We were greeted by friendly, polite staff and directed to our room on the first floor. I had made a request for a room overlooking the cathedral, and we weren't disappointed; we were practically in the cathedral grounds, and had a spectacular view. The room was spacious and clean, although the fixtures and fittings a little tired, but this was more than made up for by the location of the hotel: straight out of the front door and you turn on to the main high street where all of the tourist attractions are close to hand and within walking distance. We arrived on a Sunday lunchtime and parked easily in the hotel car park, right outside the door. A very good hotel experience for us.

Management responseDear Guest,Thank you very much for your review. I am delighted that you enjoyed a good hotel experience at Mercure Winchester. I look forward to welcoming you back soon. Kind regards, William mcWilliam ,General Manager
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"Good memories"

24th July 2011, Edinburgh

A most enjoyable visit - comfortable room, excellent location, friendly service and copious breakfasts. Our only niggle - why is there a charge for internet access? Despite that, we certainly plan to come back.

Management responseDear Guest,Happy to hear that you enjoyed your stay at Mercure Winchester Wessex. I look forward to your next visit. Kind regards, William McWilliam, General Manager
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"Good Family History location"

11th May 2011, Winchester

Friendly & helpful staff. Room though not enormous, was comfortable & fine for a solo traveller.Excellent central position in this beautiful city, close to all the city sights and 12 minutes walk from the railway station & family archive centre.Good food with veiws of the cathedral.

"Dont judge by its cover"

29th April 2011, Chelmsford

Lovely hotel - friendly clean and much posher on the inside than it looks from the outside - be warned however they charge for overnight parking which I hadn't expected from the way the parking was advertised to me. Still a small price to pay for city centre parking

Management responseDear Guest, Thank you very much for your review. I am delighted that you found us to be clean and friendly and posher on the inside than the exterior might suggest. I hope we will see you soon. Kind regards, William McWilliam, General Manager
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"Highly recomend"

25th April 2011, JWHOLS, LONDON

Really lovely hotel. It is not much to look at from the outside, but service fantastic and helpful. Breakfast excellent too. I would highly recommend. They were very helpful and rang me to say my daughter had left her mobile phone. They also printed out directions to a Local venue without prompting. JANE

Management responseDear Guest, Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to Mercure Wessex again very soon. Kind regards, William McWilliam, General Manager
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