Mercure Windsor Castle Hotel

"One Night Stay at Windsor"

14th May 2012, edwarddyr, London, United Kingdom

Our two rooms were booked back in January. At the time, the website offered us a twin or double rooms. We booked two twins rooms. However, on the morning of our arrival, I received an email informing us that all twin rooms were taken, and only double rooms were free. I was staying with my 85 year old father, and a double room was unacceptable. They did install a sofa bed within the room for us, which was very uncomfortable.We were told that a big party was staying which is why all the twin rooms were taken. This party booked before us, which raises the question - why did it take until the morning of our arrival to tell us about the lack of twin rooms?The staff at the hotel were very helpful and friendly, which is why I would reccomend this hotel to a friend.

Management responseDear edwarddyr, Thank you for taking the time and trouble to submit a review following your stay at the Mercure Castle Hotel.Please accept my apologies that on this occassion we were unable to provide you with the room type booked, this has identified a communication and training issue which I am currently working with the team on addressing. I will ensure I pass on your positive comments about the team as I know it will act as encouragement to us all as we focus on delivering the best possible service we can to our guest.Kindest Regards,David HaydenGeneral Manager
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"Great stay"

18th April 2012, blake3201, Sydney, Australia

Excellent location. Could not believe how close we were to the Castle. Friendly,helpful staff. Would not hesitate to recommend to friends and family.

Management responseDear blake3201, Thank you for taking the time to submit such a positive review. I was pleased to read you had a great stay here and will ensure I share your feedback with the team who I know will be encouraged by this great feedback. We look forward to welcoming you back to the hotel in the near future.Kind Regards,David HaydenGeneral Manager
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"Love it here"

6th April 2012, Gloucester, United Kingdom

5th time we have stayed here - The hotel never disappoints, service excellent, food excellent, rooms excellent. Will go back again. DMat of Longlevens

Management responseDear Guest, Thank you for posting such a positive review of the hotel. I am pleased that we continue to deliver great service, food and room cleanliness which keeps you coming back. I look forward to welcoming you back to the hotel in the very near future. Kind Regards,David HaydenGeneral Manager
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"Good"

23rd February 2012, passport100, Essex

There are a couple of gripes I have with this hotel hence the 4 star rating. Firstly the carpark bays a very small, so someone with a large vehicle will struggle. Secondly, and this is my biggest moan. the buffet full english breakfast was well presented and looked lovely but it was almost cold.

"Mercure Caste hotel Windsor"

11th February 2012, Amstelveen, The Netherlands

It's a nice hotel in the center of Windsor with everything on walking distance. Rooms are clean and people are friendly and helpfull, overall good experience. I would definitily come back for another stay at the Mercure Castle

"wonderful Windsor"

29th September 2011, FHR, Lichfield

A great location, had booked a twin room but receptionist upgraded us to an Executive room which overlooked the Castle. Staff, food and service couldn't be better. The only downside was the matress had a dip in the middle which meant that my husband kept rolling into the middle!

"Short sightseeing break"

7th August 2011, ReneScot, Scotland

Very good hotel right in the centre of Windsor opposite Windsor Castle. Free parking at the hotel was a bonus as parking in the town is a big problem. All the bars, shops and restaurants are right on the doorstep. The staff were very helpful. However there is no lift and quite a few stairs to climb to the bedrooms if you have cases.

Management responseThank you for taking the time to write a review. I am very pleased that you enjoyed your stay at the Mercure Castle Hotel in Windsor and I will pass on your kind comments to the Team. There are two bedroom wings at the Hotel, one wing does have a lift and the other does not. I am sorry that you were in the wing that did not have a lift. All of us at the Mercure Windsor Castle Hotel look forward to welcoming you back in the near future. Kind Regards, Michael Stenson
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"Windsor Weekend"

6th May 2011, holbeach

Staff very helpful -parking facilities excellent-breakfast very good-location excellent for shops and sight seeing-didn't notice planes when windows were shut-air conditioning counteracted windows being shut.

Management responseHappy to hear that you enjoyed your stay at the Mercure Castle Hotel. I look forward to your next visit. Kind regards, Jacquie Hanson
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"Central Windsor"

10th April 2011, Birmingham

excellent location, comfortable and welcoming hotel, substantial breakfast, parking available - a pleasant venue for a short break. very convenient for the castle and the shops, just a few minutes more to the river.

"Windsor in the Sunshine"

28th March 2011, London

The hotel is so well placed for the station, shops, restaurants and the castle. We only stayed in the hotel for one night, but had a lovely stay and thoroughly enjoyed ourselves. We were also very lucky as had some spring sunshine!

Management responseHappy to hear that you enjoyed your stay at the Mercure Castle Hotel. I look forward to your next visit. Kind regards, Jacquie Hanson
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"Mecure Windsor Castle"

4th February 2011, hoggy59, London, United Kingdom

Great location for Windsor Castle, literally a minutes walk. Stayed overnight on a special offer of 50% off so the value was fantastic. We were able to check in early and the staff were very accommodating. Breakfast was "ok" but all in all and at this price I would recommend a stay to anyone.

"Mercure Castle Hotel Quality reveiw"

5th January 2011, Singapore

Pretty grubby, in dire need of a major renovation. Rooms also not family friendly, too small even by budget hotel standards!

Management responseSorry to hear that you were disappointed with your stay at the Mercure Castle Hotel in Windsor, The information that we receive from the questionnaires is invaluable to our future success and gives us information that helps to ensure we are continually improving. Jane Riley
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