Novotel Casablanca City Center 4 stars

Customer review rating (ALL Rating) 3.9/5 790 reviews

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Novotel Casablanca City Center - Image 1
Novotel Casablanca City Center - Image 2
Novotel Casablanca City Center - Image 3
Novotel Casablanca City Center - Image 4
Angle Zaid Ouhmad, Rue Sidi Belyout, 20190 CASABLANCA, Morocco

Description

Hotel extras

  • 4 meeting rooms for your conferences and seminars

  • Lounge restaurant with modern decor and international cuisine

  • Close to Hassan II Mosque and the ancient medina

  • Comfortable rooms with a view of the Hassan II Mosque

  • Wellness area with fitness room

Our accommodation(s)

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598417, -7.613917

Telephone
Fax +212 5224-66501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LE DELIGHT

The Lounge Restaurant is an inviting place where relaxation, gourmet food and comfort combine. Savour the finest gourmet cuisine while enjoying modern music. In a relaxed and luxurious setting, you will be charmed by our personal service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  790 reviews

TripAdvisor Rating  3.5/5  1,892 reviews

Not as expected

Customer review rating 2.5/5

Geraldine Solo - Confirmed reviews ALL

Facilities need improvement such as temperature control of "hot" food at buffet and I found a large tear in bedsheet and a substantial hole in a bath towel. Small paper cups not suitable for a cup of tea or coffee. All surfaces need a thorough clean. Generally disappointed.

Dear Geraldine R., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located - Terrible stay

Customer review rating 0.5/5

Julia S. Business - Confirmed reviews ALL

It was the worst hotel I ever stayed at. Dirty bathroom, stained sheets, the most annoying housekeeping, popping in to check when I was leaving although I paid for late check out and told them each time at 5pm... My room service dinner was horrible and breakfast next morning? I looked and took what I thought looked safe, like croissants, which turned out being row inside. I took orange juice and at the table I noted just how stained the glass was, so I just left it.... coffee was great...nothing else. I spend an overnight once at CDG airport and thought it was excellent... small room but clean and tidy... so I opted for Novotel vs. Sofitel because I thought it would be fine, and it also offered 5pm check out for additional fee... vs paying 2 nights at Sofitel. Well, I learned my lesson. Oh... almost forgot, tried to make a call to Fez, and was told it's not possible (didn't ask for a free call) and tried to order dinner by calling room service but it just kept ringing, so I called the front desk to be told to keep calling the number.... I just gave up and went to the restaurant in person to order room service.... Perhaps I am not used staying in 3 star hotels, but I must say this has to be the worst hotel I have ever experienced.... and the hotel is in desperate need of renovation.

Dear Julia S., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.0/5

Daniel B. M. Solo - Confirmed reviews ALL

Dirty sheets. Hair, lip stick, etc.

Dear Daniel Bilches M., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

great staff

Customer review rating 3.0/5

Francisco Couples - Confirmed reviews ALL

The hotel does not measure up to other Novotel hotels in other parts of the world.

Dear Francisco Javier G., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

WE had a really good stay with the best staff ever . It's a every nice service and hospitality .

Dear Linda R., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 234 reviews 9.2/10 Location
  • 421 reviews 4.4/10 Room
  • 483 reviews 8.2/10 Service
  • 16 reviews 7.2/10 WiFi
  • 229 reviews 3.4/10 Cleanliness
  • 166 reviews 3.9/10 Breakfast
  • 144 reviews 4.6/10 Comfort
  • 134 reviews 4.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.