Hotel address
Zhuzilin, Shennan BoulevardFutian District
Guandong Province
518040 SHENZHEN
CHINA
How to reach the hotel
GPS :N 22° 32' 5.84'' E 114° 0' 45.57''
Contact the hotel
- Tel. (+86)755/83500888
- Fax. (+86)755/83029333
- info@grandmercureshenzhen.com
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Grand Mercure Shenzhen Oriental Ginza - hotel reviews in Shenzhen
Hotel code: 6558
Accorhotels.com customer reviews in partnership with TripAdvisor
"Slipping Standards"
7th February 2013, TempleofPeace, Hong Kong
I first stayed here a couple of years ago. I knew the GM of the time - Stephane Barbazan - who has now been transferred to a property in Romania - but standards have slipped since then. The hotel is classified as a 5-star, but it doesn't feel like a 5-star. As a Le Club Platinum card holder, in other Grand Mercures, I receive a more personalised welcome, fruit plates, cakes, even a complimentary bottle of wine, not to mention a greeting card. In this property, now, nothing. I am not entitled to those things, but when one gets them repeatedly in different properties - and then doesn't get them, it is noticeable.The check-in was OK, but a little terse. A few smiles can go a long way. The room was OK, but the carpet seems a little worn. Bathroom fittings are fine. The windows do still shut out the street noise. The bed is a little hard, which suggests the mattress is new, but OK for sleeping. The lighting is OK for work, but a ceiling light for the whole room would be nice.The coffee shop (where breakfast is served) was a little cramped - with a less extensive range of breakfast choices than I would expect for a 5-star property. The coffee was not freshly brewed for each guest, but poured from the common pot. That's fine in a 3-star, but in a 5-star, when one pays 5-star prices, one expects a little more, including fresh coffee. At lunch, I requested a glass of water numerous times, but it never came. Eventually the coffee shop manager appeared in person - and promptly ensured that a glass of water was delivered. But it should not be necessary to call the manager just to get a glass of water!!! This manager kindly waived the service fee - which was only fair in the circumstances. It seems that some training of the software is needed.There are many choices in Shenzhen, indeed many Accor choices. I'll try one of the Novotels next time.
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Management responseDear Guest, Thank you for choosing Grand Mercure Shenzhen Oriental Ginza, We greatly appreciate you taking the time to post your comments on TripAdvisor. Meanwhile ,we are very sorry to hear some of your dissatisfaction about the whole service and facilities, we've sent your feedback to the relevant departments and follow up, we hope to avoid this problem happen again. Please accept our sincere apologies and we hope that there will be another opportunity for us to renew your experience at our hotel. We would like to wish you all the best and look forward to see you again soon. Yours faithfully, Grand Mercure Shenzhen Oriental Ginza
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"Circumstances"
12th January 2013, Samuel-Shin, Seoul, South Korea
I stayed 2 nights at this hotel. I think the room is good. Specially I found there is a tool customer does not slip inside bath. I think it is a very good selection. However, I think the size should be smaller workable.When I arrived midnight of Jan. 6th I found a few persons were working of crashing and improving the door situation. However, there a lot of noisy sound in the midnight. Maybe the customer sleeping in the room must be uncomfortable. I think the daytime working should be. The people working in the breakfast and reception desk are very kind and hospitality. However, I think they need more educated in English speaking and reception skills in the near future.Thank you for listening to me.Samuel Shin (Shin Sang Soo)
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Management responseDear guest,We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. Meanwhile ,we are very sorry to hear some of your dissatisfaction, we've sent your feedback to the relevant departments and follow up,we hope to avoid this problem happen again Once again, we would like to wish you all the best and look forward to see you again soon. Yours sincerely,Grand Mercure Shenzhen Oriental Ginza
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"Average but poorly managed"
2nd January 2013, leilei_trip, Manila, Philippines
We stayed in a suite for 10 days before the new year. The initial suite the hotel gave us was terrible: dirty, rusty ceiling, not-working equipment and poor lighting. We couldn't understand why the hotel is so poorly managed. After we complained, the hotel gave us another suite and offered some extra benefits. We would have moved to another hotel, if we hadn't booked this hotel at 50% discount through Accor website. The breakfast in the coffee shop was not well organized, with many empty dishes before it ended. Staff are friendly and services are speedy, yet they not trained professionally.
View management response »
Management responseDear guest,We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. Meanwhile ,we are very sorry to hear some of your dissatisfaction, we've sent your feedback to the relevant departments and follow up,we hope to avoid this problem happen again Once again, we would like to wish you all the best and look forward to see you again. Happy New Year ! soon. Yours sincerely,Grand Mercure Shenzhen Oriental Ginza
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"Fair"
4th December 2012, Lousia_mok, Hong Kong, China
Good LocationExcellent customer service but F&B service is not up to standardRecommend for business stayFair room rateFood quality is above average with fair chargesLack of shopping mall around the hotel
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Management responseDear guest,We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them to keep up the good work. Once again, we would like to wish you all the best and look forward to see you again soon. Happy New Year ! Yours sincerely,Grand Mercure Shenzhen Oriental Ginza
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"Clean and comfortable stay"
9th November 2012, imot2012, Tampere
Hotel is located close to Futian port and also some footsteps away from Zhuzlin metro station. Staff is friendly and also most of them can speak english. I stayed in executive suite, so the room was ok. No bad smell like in most other hotels. The shower was not so good, because there was a bathtube. I did not like food here, but there is many cheap and ok restaurants near the hotel. My second stay in this place and I definitely will come back to this place when next time in Shenzhen.
View management response »
Management responseDear guest,We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. Meanwhile ,we are very sorry to hear some of your dissatisfaction, we've sent your feedback to the relevant departments and follow up,we hope to avoid this problem happen again Once again, we would like to wish you all the best and look forward to see you again soon. Yours sincerely,Grand Mercure Shenzhen Oriental Ginza
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"Nice stay at this hotel"
2nd November 2012, fcseng, Singapore, Singapore
I have stayed in this hotel more than 5 time in the past 3 years. I love the hotel as it is convenient, right in front of Zhuzilin MRT station, supported by eating houses at the back of hotel, there is also bus terminal within walking distance. Services is good and the facilities there are comprehensive. There is gym, spa and even a sports bar. I will definitely come back to stay again in the near future.
View management response »
Management responseDear guest,We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment. Your kind words have been passed on to our staff and this will certainly motivate them to keep up the good work. Once again, we would like to wish you all the best and look forward to see you again soon. Yours sincerely,Grand Mercure Shenzhen Oriental Ginza
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"Excellent Location"
4th October 2012, NCheuk, Hong Kong, China
This is the third or fourth times I stayed at this hotel. Services has been improved with more flexibility and client-oriented base. Have buffet dinner and breakfast during previous stay but still needs improvement in choices and qualities. Pillow is not soft enough for me if compared my stay at Sheraton Four Points hotel. However, overall services and facilities is satisfactory with excellent location as the MTR station is just outside the hotel.
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Management responseDear Guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen, We greatly appreciate you taking the time to post your comments on TripAdvisor. We are delighted to know that you found our service and facilities are inproving . We do, however, apologize for the uncomfortable during your stay. Actually we do have a pillow menu where our guests could choose different pillow types. We very much regret that we didn’t inform you this before. Once again, please accept our sincere apologies and we hope that there will be another opportunity for us to renew your experience at our hotel.Yours faithfully, Grand Mercure Oriental Ginza Shenzhen
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"Good Hotel"
18th August 2012, novi_sumatra, north sumatra
i recommended this hotel..the service is really satisfied..the rooms are also big,clean,and the hotel is near the MRT,(ex:to Window of the world,Splended of China,Lohu) its really comfortable to going anywhere we want..we really satisfied with this hotel..
View management response »
Management responseDear guest,We would like to thank you for choosing to stay with Grand Mercure Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our service. Your kind words have been passed on to our staff and this will certainly motivate them to keep up the good work. Once again, we would like to wish you all the best and look forward to see you again soon. Yours sincerely,Grand Mercure Oriental Ginza Shenzhen
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"Grand Mercure Shen Zhen - Highly recommended!!!"
17th July 2012, p_g_onie, Sydney, Australia
With Metro station right at door step this hotel is well positioned. Easy to get to most of SZ's business and industrial areas if you are travelling for biznis. Only 50RMB from Shekou ferry terminal by taxi. Hotel is very clean and well maintained. The only draw back is that there are not many good food around.......Overall is very satisfactory stay.
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Management responseDear Guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen, we much appreciate your valuable comments. We are glad to hear that you have a wonderful stay experience with us. For any information regarding food & beverage, entertainment, etc., please contact our Concierge. They will be very happy to give you suggestions. We look forward to welcoming you back soon. Yours faithfully, Grand Mercure Oriental Ginza Shenzhen
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"Nice spot for a short stay"
11th July 2012, Hong Kong
Good hotel and price reasonable, room is basic and spacious. Didn't like the pillows which are too soft and aircon temperature unstable at night time, unable to sleep well.
View management response »
Management responseDear Guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen, We greatly appreciate you taking the time to post your comments on TripAdvisor. We are delighted to know that you found our room is spacious. We do, however, apologize for the uncomfortable during your stay. Actually we do have a pillow menu where our guests could choose different pillow types. We very much regret that we didn’t inform you this before. Once again, please accept our sincere apologies and we hope that there will be another opportunity for us to renew your experience at our hotel.Yours faithfully, Grand Mercure Oriental Ginza Shenzhen
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"Nice location"
10th July 2012, Taichung, Taiwan
but it was too annoyed when someone passing through or talking in the hallway, the room inside can hear the noise! The rest parts were fine.
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Management responseDear guest, Thank you to have post a comment on TripAdvisor. Guest’s feedbacks are very important to us in order to keep updated our operational standards for the highest satisfaction of our guests. We are delighted to know that you found our location to be convenient. Indeed, such location is a great value for both business travelers and leisure travelers. We will keep our service level and looking forward to meet you again in our hotel. Yours faithfully, Grand Mercure Oriental Ginza Shenzhen
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"7 days in Shenzhen"
4th July 2012, Bangkok, Thailand
This hotel has it all. Conveniently located so that shopping and touring can be done with ease. Right next to the Metro, the Window of the world attractions is just a couple of stops on the metro. Travel in the other direction (on the metro) for the best in shopping....The concierge provides great assistance as to "whereto" and when you get back after a hard day's trekking ... They welcome you with a smile.... Multiple restaurants, 2 fantastic bars, great staff! Just remember to book a larger room..... it is well worth it! We day-tripped to Hong Kong and Macou from this hotel...... As westerners, it was great to return to this convenient location and welcoming staff..... Hats off to you Grand Mercure !!!
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Management responseDear Guest,Thank you for choosing Grand Mercure Oriental Ginza Shenzhen, we much appreciate your valuable comments. We are so happy to read that you have a wonderful stay experience with us. We will keep our service level and looking forward to meet you again in our hotel. Yours faithfully,Grand Mercure Oriental Ginza Shenzhen
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"Terrible Front-desk Service"
23rd May 2012, hong kong
It's the first time I stay at this brand name hotel,. Franky speaking, the grading is equal to local "Inn". Guest s/b in mind it cannot compare to another brand "Sofitel" Terrible check-out service, while I arrived at counter for check-out, I saw the front-desk people no smile, angry looking, I'm wonder why even the managress she's angry for what? She got a formal trainning before?This hotel use bad quality of glass in room, as like as glassine. I never broke any glass at other hotels, but I did at this hotel twice, when I cleaning the glass for drink, it touch the sink then broken easily. No one care even I hurt my finger by broken pieces. They are concerned to charged my account only.
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Management responseDear Guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen Hotel and conveying your comment to us. And please accept our sincere apologies for that your experience did not meet your expectation.What happened to you is not the typical level of our service, while we always strive for a superior service to our customers. The relevant department has taken the immediate action to rectify the problem that was mentioned in your feedback.. Once again, please accept our sincere apologies and we are delighted to welcome you back again in the near future to experience our change.Yours sincerely, Grand Mercure Oriental Ginza Shenzhen
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"No idea on how to handle customer who reach early in the morning. Accor card is not worth joining."
17th May 2012, LeeStAt, Kuala Lumpur, Malaysia
I reach the hotel at 8:00am due to midnight flight. I know standard check in time is noon but there are many rooms available just waiting for cleaning.It is a matter of adjustment of cleanning the room to allocate early check in like me.However I still waited for almost two hours even though the receptionist told me the room will be ready in 20 min. I now know I could not ask for more with this hotel anymore,I was Accor member since many year ago, now this membership can only get 10%discount on the publish rate. This is much higher than other client like corporate client. In addition, there is no free breakfast under this membership room. I do not see the goodness of continue this membership anymore! One night free stay under this member does not mean anything to me as I stay in hotel at one third of every month.
View management response »
Management responseDear Guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen Hotel and conveying your comment to us. And please accept our sincere apologies for that your experience did not meet your expectation.What happened to you is not the typical level of our service, while we always strive for a superior service to our customers. The relevant department has taken the immediate action to rectify the problem that was mentioned in your feedback. Regarding the Accor card benefit, we will also forward your comment to the relevant department of Accor. Once again, please accept our sincere apologies and we are delighted to welcome you back again in the near future.Yours sincerely,Grand Mercure Oriental Ginza Shenzhen
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