Hotel - Grand Mercure Shenzhen Oriental Ginza
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Grand Mercure Hotel

Grand Mercure Shenzhen Oriental Ginza

Zhuzilin, Shennan Boulevard  Futian District  Guandong Province 
518040 SHENZHEN
CHINA

673 reviews
TripAdvisor Rating Based on 673 reviews
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Grand Mercure Shenzhen Oriental Ginza

Upscale hotel for business and leisure

Grand Mercure Shenzhen Oriental Ginza is located in the Futian business district, next to the Zhuzilin Metro Station. The hotel features 481 rooms with a choice of bay or mountain views, five restaurants, five bars, an indoor heated swimming pool. It takes only 20 minutes from Shenzhen Airport and Lowu Railway Station, 15 minutes to Huanggang port and Shenzhen Convention and Exhibition Centre. The state of the art conference facilities are the ideal meeting venue for up to 400 delegates.

Plan an exciting and eventful trip to Shangai. Visit popular tourist attractions such as Happy Valley, Coco Park, Golf Club, shopping malls and entertainment places. Hotel staff is glad to help your trip.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Indoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Billiards/Snooker

Catering

  • Breakfast
  • 5 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Grand Mercure Shenzhen Oriental Ginza

Zhuzilin, Shennan Boulevard
Futian District
Guandong Province
518040
SHENZHEN
CHINA

Tel: (+86)755/83500888
Fax: (+86)755/83029333

Check-in from 14h00
Check out up to 12h00
Access and transport
  • Shenzhen Bus Company : 204, Zhuzilin
  • Luobao Line : Line 1, Zhuzilin/Exit B2
  • Shenzhen At 35km / 21.75 miles
  • Luohu Station At 13km / 8.08 miles

GPS : 22.534955, 114.012659

Our rooms

There are 481 rooms with 8 different categories to suit different guest. The Superior twin room and Queen room have a mountain view, the Deluxe twin room, queen room and double beds room have with extra space a view of the bay.The Executive rooms are available with executive floor privileges. The Bay view suites are available with executive floor privileges with pleasant view of the bay.

  • Superior 2 Single Beds Room
    Superior 2 Single Beds Room

    Check in to the Superior Room for delightful mountain views and modern comfort. It offers complimentary broadband internet plus complimentary mineral water and newspaper each day. No rollaway allowed. Up to 2 adults

  • Suite Bay View
    Suite Bay View

    The Bay View Suite is a truly special experience,offering Executive floor benefits, free soft drinks, tea and coffee, food discounts, a separate bedroom and living area, plus free Internet access and stunning bay views. Up to 2 adults and 1 child.

  • Deluxe Room with 1 kingsize bed
    Deluxe Room with 1 kingsize bed
  • Superior Room with 1 kingsize bed
    Superior Room with 1 kingsize bed
  • Deluxe Room with 2 kingsize beds
    Deluxe Room with 2 kingsize beds
  • Executive Superior 2 Single Beds Room
    Executive Superior 2 Single Beds Room

    Stay in exclusive style in the Executive Room. It offers Executive Floor privileges including free soft drinks, free tea and coffee, breakfast in the Sky Lounge Bar and food discounts, plus delightful mountain views. Up to 2 adults and 1 child.

  • Executive  Room with 1 kingsize bed
    Executive Room with 1 kingsize bed
  • 481 rooms
  • 92 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

CHINESE RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch 11:30 - 14:00
  • Mon
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  • Sun
Dinner 17:00 - 22:30
  • Mon
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CHINESE RESTAURANT Type of cuisine: Regional

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COFFEE SHOP Restaurant
Photo non contractuelle / Strictly non binding
Lunch 11:30 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
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  • Sat
  • Sun
Dinner 18:00 - 21:00
  • Mon
  • Tue
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  • Sun

COFFEE SHOP Type of cuisine: International


Coffee Shop brings you a wide range of buffet breakfast, lunch and dinner, and an international a la carte menu. There is a fabulous piano performance at night.

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KENZO TEPPANYAKI Restaurant
Photo non contractuelle / Strictly non binding
Lunch 11:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 22:30
  • Mon
  • Tue
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KENZO TEPPANYAKI Type of cuisine: Japanese


Located in the cozy Executive Lounge, providing epicurean guests with an authentic taste of Japanese cuisine, and offering a wide range of a la carte menu and set dinners.

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SPORTS BAR Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 17:30 - 00:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SPORTS BAR Type of cuisine: Thematic cuisine

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GARDEN BBQ LOUNGE Restaurant
Photo non contractuelle / Strictly non binding
Dinner 19:00 - 22:00
  • Mon
  • Tue
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GARDEN BBQ LOUNGE Type of cuisine: Thematic cuisine


Weekdays: BBQ: 7 pm to 10 pm; Lounge: 6 pm to 11pm. Weekends and Official Holidays: BBQ: 11 am to 2 pm and 7 pm to 10 pm; Lounge: 6 pm to 11 pm

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See all our restaurants
EXECUTIVE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
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Evening
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EXECUTIVE BAR


Wind down over a cocktail and be entertained by live music whilst enjoying the scenic views over the dazzling city. Or enjoy a wide selection of fine wines and cigars

GARDEN BBQ LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
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  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
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GARDEN BBQ LOUNGE


BBQ: 7 pm to 10 pm; Lounge: 6 pm to 11 pm

LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
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Evening
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LOBBY BAR


Serving classic cocktails, your favorite beers, and wines from around the world. Join us everyday for our popular high tea with specialty teas, espresso coffee, cakes, pastries, and scones, plus delicious sandwiches. Live music is performed in the evening

SPORTS BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
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SPORTS BAR

TEA HOUSE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
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TEA HOUSE

See all our bars
See all our restaurants and bars

Your meetings and events

Grand Mercure Shenzhen Oriental Ginza Meeting Room

Our meeting rooms


  • Number of meeting rooms: 13
  • Maximum size: 478 m2
  • Maximum capacity: 400
  • Maximum banquet capacity: 250

Our customer reviews for Grand Mercure Shenzhen Oriental Ginza

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 673 reviews

2016/07/10
« Unplesaure stay »

I did make the booking direct on website and as Le Club member, during my booking there is offer for member that rooms is included breakfast for 2 nights stay. On 1st day, when we went for breakfast, the hotel told me that breakfast is only for 1 pax and another 1 pax need to pay for CNY 105.00. I argue with them and seem that there are not agree on that and end up I need to pay for another person. Next day, during my checkout I did show my booking voucher to them and after check there are agreed with breakfast for 2 person. Just because of this breakfast, is really make my trip not enjoy.

GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to share your comments on your stay in our hotel. I am very sorry to read your experience with the number of breakfasts included, please accept my apologies for not being able to serve you well this time. As our internal investigation revealed, the number of included breakfasts was not correctly registered in our property management system, this was the reason of the issue. I am glad to read that the problem was solved upon check-out, but once again, we are truly sorry for the experience. I trust you will give us another try to serve you better soon. Kind regards, Adam Hipp General Manager

pyn201603 2016/03/09
« Card Key technical problem »

There is always card key electronic problem over night that making traveller cannot open the door even we have already arranged re-activation of the card in the reception. Traveller has to visit the reception more than once before we can open the door with the card key. It is very embarrassing when we are in a hurry and we need going back and forth the floor we stay and the reception multiple times.

GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your review. I am truly sorry for your experience with the card key. Please rest assured that we will look into the matter you have raised and will do our best for sorting it out. I trust you will return soon and give us another try to serve you better. Kind regards, Adam Hipp General Manager

simonclchan 2016/02/23
« Good location but a little bit Old, overall worth staying »

A nice hotel with good location, you could easily reach MRT station then go anywhere in Shenzhen. The hotel is little bit Old but the room is spacious. I booked the executive room and was upgraded to Suite room. It is good to have a fax/coping machine in the sitting room for business traveller. Again, the food and the drinks in executive lounge is not as good as the Sofitel's under same Accor group, only soft drink and beer are available, no red wine nor alcohol during the happy hours. This is not the first time I stayed in this hotel, last few times, the check in and check out are very slow, this time, a good improvement, quite fast.

GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your comments on your stay in our Grand Mercure Shenzhen Oriental Ginza! It is great to read that overall you were happy with your stay in our hotel and that you regularly stay with us when visiting Shenzhen! Please rest assured that your recommendations are well noted and I am sure they will help to improve our services even further. We are looking forward to welcome you back! Kind regards, Adam Hipp General Manager

simonclchan 2015/10/21
« Keep the good standard »

Again, many staff could keep their service standard though not all. The food in executive lounge has been improved. Still old problems, check in and check out not fast enough, may be too many customers?? Suggest to separate the queue from AccorAdv Gold / Platimun members to normal customers.

GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your comments, your recommendations are much appreciated and we will do our best to improve the check in and check out speed for Le Club members. Look forward to serve you even better shortly, Kind regards, Adam Hipp General Manager

Anthony M 2015/09/30
« Very Nice Room »

Free upgrade to executive room, the room is very comfort, has every thing I need.. staffs is helpful.. MRT at front door for easy access to other places in the city.. the only drawback is not much eatery around except on-site restaurants & cafe..

YankyYat168 2015/08/25
« nice hotel to stay »

Nice location, near from Window of the World. Many restaurants and KFC near from hotel. Spacious and clean bedroom. Clean bathroom, bedsheets and towels. Tastefully breakfast. Hotel need renovation. I will comeback on my next trip

GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your kind comment, it is great to read that you truly enjoyed your days in our Grand Mercure Shenzhen Oriental Ginza. Please rest assured that your comments will gladly be shared with the Team and we are looking forward to welcome you back. Kind regards, Adam Hipp General Manager

Hery S 2015/07/28
« Nice Hotel with 2 Queen Beds Room »

This hotel is located just in front of Zhuzilin MTR B2 Exit. So it's pretty easy to go anywhere around Shenzhen using the MTR. It's located just 3 stations from Windows of The World station (and Happy Valley as well). Nothing special surrounding this hotel. Only a supermarket and several food stalls behind the building. I booked a deluxe room with 2 Queen Beds which is quite big enough for my family (3 adults & 3 young children). The swimming pool is not big and no child pool. And there is a charge for using the business center. The Free WiFi is available in the room and also at the lobby. Overall nothing special in this hotel only the big deluxe room with 2 queen beds.

GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your review, I am glad to read that you were happy with your stay in our Grand Mercure Shenzhen Oriental Ginza hotel. It is great that you liked our deluxe twin rooms, indeed, they are absolutely suitable for hosting a family of even four. Thank you again for your kind comments, we are looking forward to welcome you back! Kind regards, Adam Hipp General Manager

S. L 2015/07/02
« Excellent Service »

Hardware still in good condition. Excellent service. Special thanks goes to Mr. Yuen (front desk manager?), who provided excellent advice and services. Very close to subway station, a few stations to some malls and shopping areas.

GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your kind comments, it is great to read that you were happy with your stay in our hotel. I will gladly share your compliments with the Team, particularly with Tony. We are looking forward to welcome you back! Kind regards, Adam Hipp General Manager

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