Hotel - Grand Mercure Shenzhen Oriental Ginza
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Grand Mercure Hotel

Grand Mercure Shenzhen Oriental Ginza

Zhuzilin, Shennan Boulevard  Futian District  Guandong Province 
518040  SHENZHEN
CHINA

739 reviews
TripAdvisor Rating Based on 739 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Billiards/Snooker

Catering

  • 5 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There are 481 rooms with 8 different categories to suit different guest. The Superior twin room and Queen room have a mountain view, the Deluxe twin room, queen room and double beds room have with extra space a view of the bay.The Executive rooms are available with executive floor privileges. The Bay view suites are available with executive floor privileges with pleasant view of the bay.

  • 481 rooms
  • 92 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Grand Mercure Shenzhen Oriental Ginza

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 739 reviews

JimJumBKK 2017/04/23
« My first choice in Shenzhen »

This hotel is my first choice in Shenzhen of several reasons. Firstly it is located very near the Zhuzillin Metro Station B2 Exit which make it easy to travel from the airport Metro station to the hotel, just one change. This is much easier, then trying to tell the non English speaking taxi driver the hotel name and adress. If you are traveling with a lot of luggage, a taxi is recommended, there is possible to have the staff at the information desk in the airport writ ethe hotel name and adress in Chineese for you. The Metro station also makes it easy to travel to other parts of Shenzhen, the Metro in Shenzhen is so much better the London for instance. Enough of location and transport, now about the hotel. The hotel is a big hotel that seems very busy, the staff there is very helpful and service minded, the rooms are clean and comfortable. The hotel have a wide range of rooms that will meet most of the needs you should normally have. There is a few restaurants, swimming pool, meeting facilities and an executive lounge. So next time I go Shenzhen I will stay at this hotel again.

GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Warm greetings from Shenzhen and thank you very much for taking your time and post your comments on your stay in our Grand Mercure Shenzhen Oriental Ginza! It is truly making my day to read that you enjoyed your days in our hotel, please rest assured that your kind thoughts will gladly be shared with the Team! I trust we can welcome you back soon! Best regards, Wesley Wang G.E.M

bryan_paukt 2017/02/13
« KT Pau »

It was a pleasant trip stay in the Grand Mercure Shenzhen Oriental Ginza. I felt sactisfy with the services provided by the Hotel Staffs. They very friendly and helpful. Good breakfast is served in the cafeteria but the price is abit expensive.

GrandMercureGM, Guest Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.and also you mentioned the breakfast charge I will forward it to F&B director. Thanks again for your feedback and hope to serve you in the near future. Best Regards Wesley Wang Guest Experience Manager

Lionella I 2016/11/06
« Super »

Everything was wonderful! Clean, friendly, nice! Very sorry that I had no time to visit tea time on the 25th floor.... I am sure I will ..... next time..... Hope next time will be more chinees dishes for breakfast... Thank you!

GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Warm greetings from Shenzhen and thank you very much for taking your time and post your comments on your stay in our Grand Mercure Shenzhen Oriental Ginza! It is truly making my day to read that you enjoyed your days in our hotel, please rest assured that your kind thoughts will gladly be shared with the Team! I trust we can welcome you back soon! Best regards, Wesley Wang G.E.M

vicentec445 2016/10/19
« You must try it when ever you are in Shenzhen »

Conveniently located infront of MTR station : Only few MTR station from Futian border, very convenient if you come from Hong Kong. Clean & spacious room Friendly front desk staff Wide variety of breakfast choices Pls start the breakfast time 6:00 AM

GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your kind review, it is really making my day to read your thoughts about our Grand Mercure Shenzhen Oriental Ginza! Please be assured that your comments will gladly be shared with my Team and we truly look forward to welcome you back to our hotel. Best regards, Wesley Wang Guest Experience Manager

Ying See C 2016/07/10
« Unplesaure stay »

I did make the booking direct on website and as Le Club member, during my booking there is offer for member that rooms is included breakfast for 2 nights stay. On 1st day, when we went for breakfast, the hotel told me that breakfast is only for 1 pax and another 1 pax need to pay for CNY 105.00. I argue with them and seem that there are not agree on that and end up I need to pay for another person. Next day, during my checkout I did show my booking voucher to them and after check there are agreed with breakfast for 2 person. Just because of this breakfast, is really make my trip not enjoy.

GrandMercureGM, General Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to share your comments on your stay in our hotel. I am very sorry to read your experience with the number of breakfasts included, please accept my apologies for not being able to serve you well this time. As our internal investigation revealed, the number of included breakfasts was not correctly registered in our property management system, this was the reason of the issue. I am glad to read that the problem was solved upon check-out, but once again, we are truly sorry for the experience. I trust you will give us another try to serve you better soon. Kind regards, Adam Hipp General Manager

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