Hotel - Novotel Ambassador Busan
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Novotel Hotel

Novotel Ambassador Busan Hotel

292  Haeundaehaebyeon-ro  Haeundae-gu 
48099  BUSAN
KOREA, REPUBLIC OF

721 reviews
TripAdvisor Rating Based on 721 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • GIMHAEL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 22:00~07:00
    • Opening hours : Week-end 22:00~07:00

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 330 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 17 family rooms
  • 86 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Ambassador Busan

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 721 reviews

David T 2017/04/30
« Location Location Location »

It sits right on Haeundae Beach and rooms either have views of the cityscape with mountain background or the beach. The famous seafood market strip is across the road as are a number of lip smacking restaurants, cafes, and pubs. A very classy way to spend time at the beach with the family. Would have loved to have breakfast included.

Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chang-Hyun Chun General Manager Novotel Ambassador Busan

erickhooch 2016/12/15
« Good Location »

Nice view as room facing haeundae beach, good location easy assess to train station, casino, night market with whole stretch of food stalls, 7-eleven near by and many restaurants. Very few staffs understand English and the concierge is not well equipped or rather no information at the counter for city tour. Food not too bad at the cafe for breakfast, the premium lounge on 15th floor wad simple with not much choice. My room was upgraded to nice view which can see the haeundae beach. But it was warm especially early morning after sun rise. Get to know from reception that air con was centralized, as notice it was non adjustable in the room. Even though, I don't feel a little of cool air in the room. So I had to left the room early

Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. I feel sorry for the inconvenienced that you have faced. I will definitely share your comments with our team and try to find our way to improve service for guests. Thank you again for sharing your experience, and we hope see you again soon. Sincerely, Chang-Hyun Chun General Manager Novotel Ambassador Busan

xnrlx 2016/04/18
« So disappointed with the room »

Very old room and very hot, the air condition is control by the hotel so it can get very hot during the morning. The room looked like a fancy room in the 80s but it needs renovation. The furniture looks old and dirty . Not happy with the room

Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. We wished you to have pleasure time staying with us but it seems we could not reach nor above your satisfaction at this time. We feel sorry for inconvenienced that you faced--disappointing with old and not properly working facility. It should have been fixed properly or replaced in advance to welcome guests. We should have checked them well. Please accept our apology. We have no words to justify our excuses, however does not mean that we ignore those but schedule on regular basis renovate our old facilities to provide more comfortable place for guests to stay. Please do not get us wrong. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chang-Hyun Chun General Manager Novotel Ambassador Busan

zebra6789 2015/07/29
« Tidy, great location but overpriced »

Hotel was tidy and the room was nice. The hotel decor is very dated though, and the service was a mixed bag. Overall a good experience, but I'd expect more given the price. However expensive but below average accommodation seems to be the norm in Korea

Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chang-Hyun Chun General Manager Novotel Ambassador Busan

neekok 2015/05/11
« renovation on the same floor made the mornings unpleasant »

service and location was great. staff members were great. located right by the beach, everything was convenient. however, the renovation going on across the hall on the same floor was very very noisy. the workers were constantly chatting and yelling in the hallway.

Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Guest, Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel. Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed. I hope that we will have the opportunity to welcoming you back soon and allow us to show you our true level of service. Yours sincerely, Sincerely, Chang-Hyun Chun General Manager

Nicklovestravel 2015/05/02
« Excellent location with improvement areas »

Busan is a great city with delicious food. Given that the beach is at the front with nearby fantastic eateries, Novotel is an excellent and strategic location to be. Well, Haeundae Market is at the back, aquarium is nearby, Mipo dock and Haeundae station is within walking distance, I can just stay in the hotel and walk or take public transportation to my desired attraction. Despite being in prime location there are few areas to look at. Pros: 1. Prime location 2. One of the concierge guys is helpful, providing my mum who has arthritis a free wheelchair for her access and also four international adapters as our plug doesn't match 3. Hotel is clean with great gym and swimming facilities Cons 1. Our air cond in our room broke down. Not a big deal as spring is still quite chilly, but we called once to operator and they say will send over a fan while getting a repairman over in 5 mins time. Repairman never came, so we called the next day to ask and was sent a second fan. 2. Room dilapidated (tired looking) and old with the shower hose leaking while showering, u can check room 813 to confirm. We decided not to complain since no action taken for first issue. 3. Check in process was delayed. Came in at 10am but was told need to pay 4 hr of early check in fee. Declined then was offered a 2 hr check in money price as the front desk lady say room can be ready by 12pm. Went out for breakfast and came back at 12am but was told room number is ready but room not ready as still need cleaning, then I was thinking why is an international hotel haggling with me when the room is already pre paid? Even when I booked sea view, I was only granted partial view. And what happened to the room that was available back at 10am? No answer was given as I have problem conversing in Korean and I don't want to make a fuss. 4. Front desk will be more helpful if they smile more, we are here to stay and have fun. Not a deal breaker as the earlier mentioned concierge guy is a friendly lad. 5. Swimming pool comes with tight rules, needing swimming cap although the first day I swam nobody came and informed me I must have a swimming cap. Imposing fees on natural hot springs facility and also rules do irk me. Overall a good stay, I enjoyed myself in Busan. I learnt there are renovations on going so will look forward and stay again whenever there is a good deal.

Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Guest, Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel. Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed. I hope that we will have the opportunity to welcoming you back soon and allow us to show you our true level of service. Yours sincerely, Sincerely, Chang-Hyun Chun General Manager

jeongk305 2015/04/22
« good deal with delightful view and breakfast »

It was unusual trip with Mon and myself. I was concerning easy access to beach and Haeundea area Mother can take a walk. I was struggle btw Westin Chosun & Novotel, then I found good deal thru ‘accorhotel.com’. I reserved city view room but we’ve got corner room so we could have little bit of beach. Mother and myself both think it was nice stay even though the building was quite old and bathroom was too uncomfortable. Because staffs were great, breakfast was delightful.

Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chang-Hyun Chun General Manager Novotel Ambassador Busan

JBMunich 2015/04/12
« Hotel not customer friendly oriented »

As member of the loyalty program I am receiving at each stay a voucher for a free drink. It is the first time in my long experience wiyh ACCOR that an hotel refused to give a voucher for 2 guests when I am travelling with my wife! But in the same time they informed us that the spa was closed the day we were staying! But no compensation! People at the reception were really not friendly. Under these circumstances and after a look at the prices of the restaurant we decided to have our diner outside.

Novotel Ambaasa... B, 제너럴 매니저 at Novotel Ambassador Busan, responded to this review

Dear Guest, Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel. Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed. I hope that we will have the opportunity to welcoming you back soon and allow us to show you our true level of service. Yours sincerely, Sincerely, Chang-Hyun Chun General Manager

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