Hotel address
Sector 26, M.G. Road, GurgaonDelhi Gurgaon Border
Delhi NCR
122002 GURGAON
INDIA
How to reach the hotel
GPS :N 28° 28' 50.58'' E 77° 6' 28.97''
Contact the hotel
- Tel. (+91)1244992000
- Fax. (+91)1244992001
- H6544@accor.com
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Pullman Gurgaon Central Park - hotel reviews in Gurgaon, New Delhi
Hotel code: 6544
Accorhotels.com customer reviews in partnership with TripAdvisor
"Pleasant Stay at fabulous Property"
23rd January 2013, ramaiyk, Mumbai (Bombay), India
this was my second stay at the property in a gap of few months and this time was accompanied by family.the property is situated just about at Gurgaon border and has easy access from the airport.the staff are very friendly and take care of any contingencies with ease.the breakfast/lunch and dinner buffets are sumptuous and exhaustive and the brekkie is enough to last you till the evening.they have a decent gym facility and one must try both the Rod Anker hair spa as well as the Mandara Spa. Would like to try the fine dine La Riviera on my next visit although a check on the menu was an indication of a gourmet feast.The rooms are well laid out and luxurious while the sleep is undisturbed and very comfortable.The house keeping staff is prompt and helpful and so are the hotel car drivers.All in all a pleasant stay at a fabulous property.
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Management responseDear Ramaiyk,Thank you for your valuable feedback, It is indeed very heartening to know that we could provide you a memorable experience and we are truly honored and inspired by your recommendation.It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the City. We are glad to know that you liked the food spread at SEN5ES our all day dining restaurant which offers a world cuisine experience to our Guest with 5 live and we are glad to know that the Service quality represented in the Guest Rooms and overall Hotel facilities were to your liking.Thank you for complimenting our Fit Lounge, Mandara Spa and Rod Anker Monsoon Salon.It is a matter of pride to know that our team lived up to your expectations with their attentive, prompt and personalized service. We take pride in serving our guests in a personal and instinctive manner as well as recognize their different travel personas and provide them with memorable experiences. Your word of appreciation for our associates encourages them to continue to strive for further excellence.It is through delighted customers that a hotel gains its true recognition. Thank you for recommending us and we look forward to welcome you back for many more elevating moments. Best RegardsHimani ChopraQuality & Attitude Manager
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"Absolutely Splendid. Fabulous Staff!"
8th January 2013, Mingyu C
With a recent Accor promotion, I have decided to try this property and I'm glad I did. Arriving in Delhi airport was a total disaster past midnight and onward to the hotel was equally bad if not worse with a super dense fog enveloping the entire city where visibility was limited to 2 metres?The licensed airport taxi was much to be desired when the young driver didn't know where my hotel was despite me calling the hotel and passing the phone to him. It was purely by luck that we managed to locate the hotel more than 1 hour later.Arriving at the hotel at 2.30am was a little underwhelming initially when besides the security officers, there was only 1 staff manning the reception desk and no bellboy in sight so I had to struggle with 3 luggages myself. From then on, it was pure bliss. Welcomer Antika was very friendly and after hearing my plight agreed to let me have a very late check-out (as my flight was at 10pm) along with an Executive Room upgrade as I was a Platinum member. She then arranged for her colleague to bring my luggages up to my room.Next morning, I went to the lounge where there was no one manning the lounge and decided to go for a quick breakfast at the Senses restaurant after being told at check-in i was entitled to have it either at the restaurant buffet or ala carte in the lounge. Food was not to my taste unfortunately and when I was leaving, the staff tried to charge me for breakfast but this was quickly settled with an apology when I was brought to the front desk to raise the issue with the Welcomer team.The STARS of the hotel must be their Welcomers. Abishek is truly the go-to guy if you need anything as I was making an enquiry on possible tourist sites to visit on my short trip and he made a fantastic recommendation to the Kingdom of Dreams nearby for a Bollywood musical and a Indian village style food court where scenes of different states of India were displayed. He arranged for the booking and pick up and ensured I was taken care of by the staff there.When I was checking out, both he and his colleague Ranul were extremely helpful and make the necessary coordination for my transport. All I can say is the best thing that has ever happened to me on this India stopover was staying in Pullman Gurgaon. Well Done, Welcomers!Things to improve are the taps which are very tricky to use and signages to the hotel entrance could be improved as drivers aren't familiar with the hotel.
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Management responseDear MCai,Thank you for your valuable feedback, it is indeed very heartening to know that we could provide you a memorable experience and we are truly honoured and inspired by your recommendation.We have noted your feedback on improving the Hotel approach signages and based on your feedback on the design of the bathroom taps we are putting information stickers on how to operate each tap.It is a matter of pride to know that you liked the services offered by our Welcomers. We take pride in serving our guests in a personal and instinctive manner as well as recognize their different travel personas and provide them with memorable experiences. Your word of appreciation for our associates encourages them to continue to strive for further excellence. It is through delighted guest that a hotel gains its true recognition. Thank you for recommending us and we look forward to welcome you back for many more elevating moments.Best RegardsHimani ChopraQuality & Attitude Manager
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"Rat comes free with complimentary stay!!!"
4th December 2012, K G K, New Delhi, India
We booked this hotel using our complimentary stay certificate (Courtesy: Accor Advantage). Check-in was good and the room assigned was also good, though it was a bit small compared to other similar hotels in the vicinity. We ordered Pad Thai for room service at around midnight (we had checked in late), I would put the quality and taste was below average. At about 5.45 am I heard some strange noise, as if someone was dancing in the room above ours. Thought for a moment that the guest would be getting ready but then wondered how a 5 star would have such a poor quality of sound insulation between rooms. The noise became stronger and it moved to the AC vent and then I realized it was an un-invited Jerry (from Tom & Jerry - this is how I described the incident to my 3.5 yrs old daughter who woke up and was wondering what was going on???). It started making weird noises and my wife also woke-up by this time. Called the front office, who apologized and promised to get back after checking with the duty manager. After 3 calls (around 30 mins from the first call) finally we were given a new room. Think a hotel of such standard should be geared up to do needful in less than 5-10 mins (particularly when there is a kid). Anyways we checked out in the morning and no apology of the incident from the front desk until I raised the issue during which time the duty manager chipped in and offered apologies. Going by the experience I would think twice before staying back as if this is what you get for a complimentary stay I don't know what would be the case with a paid night. Regret that my complimentary stay also got wasted!!! Will I get it back???
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Management responseDear Mr. Kamath,We would like to take this opportunity to thank you for having stayed with us and sparing time to provide us with your valuable feedback on your stay at Pullman Gurgaon Central Park.I note with great concern that we were not able to live up to your expectations and that some aspects of our service attitude left a lot to be desired. We have noted your feedback on the noise in your room because of a rodent and as I am surprised to record this as a complaint as this is an odd incident that has happened in the Hotel and we have not heard of any such complaint from any other room, but we have taken your comment very seriously and please rest assured that we have already started taking action in this regard.I would like to share with you that we have a very detailed pest control programme at our Hotel and your feedback has been shared with the pest control company as well. We are getting the fumigation of the entire building done so that there is no repeat of such incident and I assure all possible corrective measures will be taken to avoid this in future.Looking forward to serve you again and welcoming you to renewal on your next visit to Pullman Gurgaon Central Park.Best RegardsHimani ChopraQuality & Attitude Manager
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"amazing service, a team that is not just clinical but carries a genuine desire to deliver"
18th July 2012, SharifRangnekar, New Delhi
I have stayed at many hotels including Pullmans in different parts of Asia. This one tops the list in terms of service quality. More importantly, the whole team seems so keen to do a good job and be involved in your happiness and delight. The bar is amongst the best in the region and the rooms are good. The food quality is certainly pleasing. What it now needs is a quick look into glitches that any hotel faces during its first few days. Once a few more restaurants open up, the Pullman would be even more delightful.
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Management responseDear Guest,Thank you for staying with us and sharing your views through TripAdvisor. We are delighted to know that your stay with us has exceeded your expectations in every way. We are truly honoured and inspired by your recommendation, as one of best hotels in terms of the experience that you had at Pullman Gurgaon Central Park. We are also delighted to know that you liked our Rooms and food at SEN5ES and thank you for recommending our Lobby Bar Citrique. It is a matter of pride to know that our team exceeded your expectations with their attentive and personalized service. Your appreciate comments for our associates encourages them to continue to strive for further excellence. It is through delighted customers that a hotel gains its true recognition and we thank you for recommending us.We look forward to welcome you back for many more elevating moments.Best RegardsHimani ChopraQuality & Attitude Manager
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"The Best Hotel , I've ever stayed !"
24th May 2012
This was one of the Best hotel stay experience for my whole family. I can't just mention any one thing especially . Everything is just brilliant starting from staff courtesy , excellent rooms, mind blowing bath rooms , delicious and awesome breakfast, very good ambience, etc..etc. Whenever , I'll go to Gurgaon, I'll only choose Pullman. Really !Even , my both the children enjoyed slot.
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Management responseDear Guest,It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the City. We are also delighted to know that your stay was comfortable and our facilities & services exceeded your expectations. Your word of appreciation for our associates encourages them to continue to strive for further excellence. Thank you for recommending us and we look forward to welcome you back for many more elevating moments.Best RegardsHimani ChopraQuality & Attitude Manager
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