Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 2,256 reviews

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Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,256 reviews

TripAdvisor Rating  4.5/5  14,901 reviews

Wonderful hotel

TripAdvisor rating 5.0/5

girls9 TripAdvisor review

We had been meaning to stay here for a while. Finally did and it some how even exceeded expectations. We stayed in a palm one bedroom suite. 3 adults fine , spacious . The room and block felt virtually brand new , the room was beautiful , had our own reception which has great staff. The lounge that was included , we got breakfast, afternoon tea and pre snacks and drinks before dinner , really great food and drinks and again good staff. The pool area , there were a few and large however it was half term so a lot of children and busy. So we chose to sat on the beach which was tranquil and you could walk forever . Right next door to the Atlantis the royal too. The spa that was also included was great in the evening when the sun was going down . Big shout out to Subash in our suite reception he was extremely welcoming and also when we forgot all of our shoes some how at check out and I went back he really helped me get them back and wouldn’t even let me walk to reception, took me back on the buggy. Overall great stay and we will be back.

Nice kid friendly stay

TripAdvisor rating 5.0/5

kevinsB2716RE TripAdvisor review

Nice, hôtel nice, facility Kids friendly. We enjoyed our stay for 3 night . Beautiful view. Staff is doing an amazing job. Everything is clean and EVERY one is respectfull as usual in dubai. We will be back next year for sure . 2 adult 2 children

Not recommended for childfree couples

TripAdvisor rating 3.0/5

LottiH TripAdvisor review

The hotel is nice enough, however our experience wasn’t one of luxury or tranquility as portrayed on Insta or on their website. It really is a nice family hotel, but not ideal for couples without kids. The breakfast buffet was chaotic with too many people and extremely loud with screaming children. It felt like an All-inclusive in Spain, nothing remotly luxurious about it and we couldn’ wait to get breakfast behind us daily. Of the many pools at the hotel of which all but one are kids pools, the main pool is also being taken over by families with children including toddlers. So for those seeking a more quiet holiday, there is only a small ‘quiet’ section of beach for people above the age of 12, however this rule is being ignored by guests and staff unfortunately. The food in the restaurants was ok, however they are - in comparison to other hotel restaurants that we visited - tired looking, loud, empty and lacking (again) the fine dining and atmosphere that is being portrayed by Sofitel online. The hotel room was big but also a bit tired looking. The service was good and attentive. Conclusion: good family hotel, but not as luxurious or serene as expected. For us not worth the money we paid and we will not return.

Dear Valued Guest, Thank you for taking the time to share your valuable feedback. We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us. Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them. As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai the Palm!

Surely worth a second stay!

TripAdvisor rating 5.0/5

EFK70 TripAdvisor review

Great views, beautiful resort, and luxurious suite with lots of amenities and comforts. The butler service and lounge access as well as many room perks make the stay much more enjoyable and special. The hotel has several dining options, all of which we tried offered good service and amazing choices. This is a different style of resort for the Palm Jumeriah in Dubai, with an understated luxury in place of the other Dubai "luxury in your face" hotels. Mostly recommended for families with children and couples in the adult only rooms and suites.

Dear Valued Guest, Greetings from Sofitel Dubai The Palm! We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Amazing

TripAdvisor rating 5.0/5

AsselA8 TripAdvisor review

Really wonderful place. We spent great time as a family with children. The staff is very helpful and nice. All the restaurants were offering great quality food options. I ‘d like to thank in particular Milan from the world eatery restaurant and Rio from the Moana seafood restaurant for their hospitality.

Dear Valued Guest, Thank you so much for this wonderful review! Delighted that you had a lovely guest experience at Sofitel Dubai The Palm. Our Heartists that this hotel has and of course, gave Magnifique touch that you made particular mention of all their efforts and services. As you now have had an excellent guest experience, we hope you will find another occasion to return soon. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

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Other web-users rate our hotel

  • 1,160 reviews 8.8/10 Location
  • 1,978 reviews 8.3/10 Room
  • 4,606 reviews 9.2/10 Service
  • 17 reviews 7/10 WiFi
  • 1,836 reviews 8.3/10 Food
  • 922 reviews 8.8/10 Amenities
  • 817 reviews 9/10 Vibe
  • 719 reviews 8.2/10 Comfort

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