Hotel - Sofitel Dubai The Palm Resort & Spa
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Sofitel Hotel

Sofitel Dubai The Palm Resort & Spa Hotel

The Palm Jumeirah  East Crescent road 
55558  DUBAI
UNITED ARAB EMIRATES

3,846 reviews
TripAdvisor Rating Based on 3,846 reviews
Best price guarantee
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From 1090.00 AED Non member rate
From 981.00 AED Member's rate Members’ Rate, join while you book
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Select your dates 1090.00 AED
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Nearby)
  • Skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Dubai The Palm Resort & Spa

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 3,846 reviews
Henriette Kirk A 2017/01/31
« The most Magnifique Hotel »

We love coming to this magnifigue hotel. It is so amazing and has the most amazing staff who always are ready to help with anything you need. This hotel is our absolute preferred when we come to Dubai and we can give our very best recommendations to the hotel.

SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Henriette Kirk A, Thank you for making Sofitel The Palm your hotel of choice and for taking the time to write a review of our Resort on TripAdvisor. We are pleased to learn that you had a very relaxing time and that you were happy with your accommodation and our warm hospitality. Your kind and complimenting words will be shared with all our teams. It has been a real pleasure to look after you and we most certainly look forward to welcoming you back soon. Cordially, Guest Experience Team

Tommy N 2016/12/06
« Disappointing service »

Sofitel is my favourite brand due to many reasons: great design, location of the properties, amazing SPA. During this stay all was great, but service. After ordering really delicious room service, I have called someone to pick up the dishes, but no one came for quite long time. In the morning I called reception to organise a golf cart to pick me up and drop me off to the lobby. No one came. During one evening I was having very important guests and I asked for ice and champagne glasses. I was promised them to be delivered in 10 minutes. After 20 minutes of waiting I decided to cancel it. It's really disappointing that such an amazing brand has let me down. However, overall the hotel was great, food really good (you have to try mushroom bruschetta - it's to die for). SPA, as usual in Sofitel, was amazing. Very professional, experienced and customer-focused.

SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Tommy N, Thank you for reviewing our hotel on TripAdvisor following your stay with us. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve. It is of course with great concern that we have learnt that your experience did not meet your expectations or our service standards. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Again, thank you for your comments and hope to regain your confidence in a future stay. Thank you again for sharing your thoughts with us , we look forward to have the opportunity to welcome you back soon and alter your idea about our resort. Best regards Guest Experience Team

chrisk1234 2016/08/29
« Paradise »

This is the best resort to be in if you are looking for peace, tranquility, unmatched luxury, and staff attentiveness. We chose this over the Atlantis or the Antara also on the Palm due to Sofitel's attention to detail and perfection. Our stay just was not long enough and Sofitel the Palm Dubai is as close to Paradise you can come to.

SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear chrisk1234, Thank you for making Sofitel The Palm Dubai your resort of choice and for taking the time to share your feedback following your experience staying with us.We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you back, and to continue ensuring you have many more Magnifique stays with us. Sincerely, Guest Experience Team

Ahmed A 2016/05/16
« Amazing Stay »

Loved this hotel so so much! amazing stay, friendly staff and beautiful atmospheres. The services are beyond amazing and everything is available on site. Absolutely loved the amenities available within the hotel. Thank you so much, would recommend the hotel to other people.

SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Ahmed A, Thank you for taking the time to share your feedback on TripAdvisor following your stay at Sofitel The Palm. It is a delight to read that you thoroughly enjoyed the resort, its design and our services. All of our ambassadors strive to deliver excellent service and it is a pleasure to learn that this was a highlight of your holiday. We appreciate your recommendation and certainly look forward to welcoming you back, and to continue ensuring you have many more amazing stays. Sincerely, Guest Experience Team

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