Hotel - Sofitel Dubai The Palm Resort & Spa
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Sofitel Hotel

Sofitel Dubai The Palm Resort & Spa Hotel

The Palm Jumeirah  East Crescent road 
55558  DUBAI
UNITED ARAB EMIRATES

4,090 reviews
TripAdvisor Rating Based on 4,090 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Nearby)
  • Skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Dubai The Palm Resort & Spa

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 4,090 reviews

Fahmi E 2017/04/19
« AMAZING!! »

The Hotel is just wonderful! Amazing beach, Great breakfeast, beautiful Spa and the service from the straff is true to their 5 stars. We had a beautiful pretigue suite overlooking the Palm. We will definetly be back!!! There is just nothing to critisize.

SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Fahmi E, Thank you for your amazing review following your recent visit at Sofitel The Palm, Dubai. We are delighted to learn that you thoroughly enjoyed your overall experience highlighting the 5 star service rendered by our passionate and professional ambassadors and our high standard facilities notably; the beach, our beautiful So Spa as well as the breakfast buffet selections. Once again, thank you for making Sofitel The Palm the resort of your choice and we certainly look forward to welcoming you back should your travel plans take you to Dubai. Magnifique regards, Guest Experience Team Sofitel The Palm, Dubai

steveN6099HR 2017/03/27
« Great Hotel - Resort »

Great stay, perfect room. Friendly welcome and swift check in. We stayed in the luxury room Palm view, which had a lovely spacious balcony directly overlooking the pool! Staff friendly and attentive. Overall great service! Would highly recommend the Moana Seafood restaurant was one of the best I've been to in terms of quality, service, offering and value given location. Would recommend a stay at the Sofitel Palm Dubai to anyone.

SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear steveN6099HR, Thank you for taking the time to share your feedback following your recent stay at Sofitel The Palm Dubai. We are delighted to read that you have enjoyed your room as well as the view, the service and food quality at Moana restaurant and our warm hospitality. Your valuable comments will be distributed to all of the teams as these serve as an encouragement and a reward for a ‘job well-done’. On behalf of all our teams, we would like to thank you for recommending our resort and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey for you. Sincerely, Guest Experience Team

Henriette Kirk A 2017/01/31
« The most Magnifique Hotel »

We love coming to this magnifigue hotel. It is so amazing and has the most amazing staff who always are ready to help with anything you need. This hotel is our absolute preferred when we come to Dubai and we can give our very best recommendations to the hotel.

SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Henriette Kirk A, Thank you for making Sofitel The Palm your hotel of choice and for taking the time to write a review of our Resort on TripAdvisor. We are pleased to learn that you had a very relaxing time and that you were happy with your accommodation and our warm hospitality. Your kind and complimenting words will be shared with all our teams. It has been a real pleasure to look after you and we most certainly look forward to welcoming you back soon. Cordially, Guest Experience Team

Tommy N 2016/12/06
« Disappointing service »

Sofitel is my favourite brand due to many reasons: great design, location of the properties, amazing SPA. During this stay all was great, but service. After ordering really delicious room service, I have called someone to pick up the dishes, but no one came for quite long time. In the morning I called reception to organise a golf cart to pick me up and drop me off to the lobby. No one came. During one evening I was having very important guests and I asked for ice and champagne glasses. I was promised them to be delivered in 10 minutes. After 20 minutes of waiting I decided to cancel it. It's really disappointing that such an amazing brand has let me down. However, overall the hotel was great, food really good (you have to try mushroom bruschetta - it's to die for). SPA, as usual in Sofitel, was amazing. Very professional, experienced and customer-focused.

SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Tommy N, Thank you for reviewing our hotel on TripAdvisor following your stay with us. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve. It is of course with great concern that we have learnt that your experience did not meet your expectations or our service standards. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Again, thank you for your comments and hope to regain your confidence in a future stay. Thank you again for sharing your thoughts with us , we look forward to have the opportunity to welcome you back soon and alter your idea about our resort. Best regards Guest Experience Team

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