ibis Al Barsha hotel

"policies"

16th March 2012, Vienna, Austria

I have made 2 reservation, first was from 10-13 march 2012, an another as per website and reception guide i made t for next three days with hope of refund in case of cancellation as i checked in counter, but by the time i want to cancel 2 days i have received nothing from desk, and the reply was totaly different, we do not refund it is your problem, that is not acceptable for me and i did not sign the papers, please consider my 2 days cancellation as a vocher for future use for me.thanks

Management responseDear Guest,We would like to thank you for having taken the time to post your feedback on Tripadvisor.It enables us to critically assess our performance and understand the required areas of improvement.Based on your comments we are currently proceeding with an investigation on the various causes that could have generated this inconvenience and we would like to apologize for it. We will be contacting you shortly to provide you with the necessary details and resolve this issue promptly .While we can not undo what has past, we do look forward to the opportunity of welcoming you back and restoring your confidence with Ibis and more particularly with Ibis Al Barsha.Sebastien VincentHotel Director
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"Good hotel"

30th January 2012, Jeddah, Saudi Arabia

there was good reception team , they were very friendly .I will plan to go back again in the future , I will recommend it to all of my friends .Location was also very good.But they need a bigger lobby .

Management responseDear Guest,Warm greetings from Ibis Al Barsha.All the associates from the Ibis Al Barsha, Dubai join me in thanking you for your valuable comments following your stay with us. Be assured that your message will be passed on to our team who have contributed to your satisfaction.We would also like to thank you for your recommendation about our hotel.It is always a pleasure to have you as our guests and I look forward to welcoming you back again soon to Ibis Al Barsha, Dubai, or to any of our properties worldwide.Sebastien VincentHotel Director
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"An basic large thee star IBIS hotel near Dubai Mall"

28th January 2012, ColinHawkes, Gatwick UK

The Hotel is much larger than the normal IBIS near Dubai Mall, which is far out of dubai centre. It has a reasonable bar and good restaurant for breakfast and an evening meal. The food is ok, basic, but good. There is pleanty of car parking outside. The lobby area is large, and the front desk staff are pleasnnt and efficient. The rooms are clean and of a good size for an IBIS but the bathrooms very basic with no toiletries and no free drinking water supplied. The hotel is very expensive to stay at at peak times. Be carefull of the bar prices, and check your change, dont buy bottled water from the bar, as they will charge 8 AED but on the landings on most floor water can be purchaced at 1 AED a bottle from the vending machines. I would not recomend the hotel because of the position far from Dubai centre and the price and lack of free bottled water.

Management responseDear Guest,We would like to thank you for having taken the time to post your feedback following your recent stay at the Ibis Al barsha, Dubai It is through feedback that we are able to critically assess our performance and understand the required areas of improvement.We would also like to thank you for your recommendation about our hotel.Looking forward to welcoming you soon at Ibis Al Barsha.Thank you,Sebastien VincentHotel Director
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"Nice hotel"

5th July 2011, Rotterdam

The Ibis Al Barsha is a really nice hotel. There is just one small problem, it is really not close to anything, though you could argue that Mall of Emirates is close. But, at desert temperature and I was there on June, I would not actually even think of trying to walk to anyplace. I actually rented a car, so for me it was not a problem at all. Other than that the service and everything else was top notch. I had packed my own navigation and drove to the hotel from airport without any problems. Checked in at 4:00 in the morning still I had no problems checking in and getting my room's keys.

Management responseDear Guest,Warm greetings from Ibis Al Barsha.All the associates from the Ibis Al Barsha, Dubai join me in thanking you for your valuable comments following your stay with us. Be assured that your message will be passed on to our team who have contributed to your satisfaction.We would also like to thank you for your recommendation about our hotel.It is always a pleasure to have you as our guests and I look forward to welcoming you back again soon to Ibis Al Barsha, Dubai, or to any of our properties worldwide.Sebastien VincentHotel Director
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"Ibis Al-Barsha, Dubai"

27th May 2011, London

I stayed one night at the Ibis Al Barsha. Very clean, good location, very quiet - despite being next to a busy highway - great air-conditioning, so room was very cool. Delivered an iron and ironing board within 5 minutes of my asking, despite my late arrival - very important when I had a business meeting early the next morning! Only criticism would be that it would be good to have a kettle in the room for that first cup of coffee in the morning, rather than having to get dressed and go to the coffee shop in the lobby.

"About my stay"

27th May 2011, Abu Dabi

The wonderful thing about ibis is the pricing. It's very reasonable, and preferrable over any other hotel. However, there are a few small amenities that could make one's stay much better. First, a kettle to heat water, with a couple of tea bags and sugar etc. Second, larger towels. Third, a stronger blowdryer. Fourth, a bathtub! Finally, I think that the hotel would be much more attractive if the room stay included a basic breakfast (i.e. coffee, toast and butter / cheese, fruits, cereal). Overall, due to the excellent cost of the room, the hotel is satisfactory.

Management responseDear Guest,We wish to thank you for having chosen our hotel to be your hosting hotel during your stay in Dubai. The aim of our brand is to offer great value for money which you have highlighted and we would like to thank you for such comment.However, we have noted your concern about certain areas of our hotel or services and we will be looking in possible option to be offered to our guests in the future. We would like to apologize for any inconvenience caused during your stay.It is always a pleasure to have you as our guests and I look forward to welcoming you back again soon at the Ibis Al Barsha, Dubai.Sebastien VincentHotel Director
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"ibis hotel barsha"

11th May 2011, Jeddah

the hotel is satisfactory. But the size of the toilet, particularly the toilet commode space is very small and cramped. A slightly obese persom may find it hard to sqeeze in !! The rooms are clean and reasonable size for the price

Management responseDear Guest,Warm greetings from Ibis Al Barsha.We wish to thank you for your valuable comments on TripAdvisor and rest assured that your message will be passed on to our team who has contributed to your satisfaction.We have noted your concern on some aspects of our services and we will be looking in possible option to be offered to our guests in the future.We would like to apologize for any inconvenience you have experienced during your stayIt is always a pleasure to have you as our guests and I look forward to welcoming you back again soon to Ibis Al Barsha, Dubai, or to any of our properties worldwide.Sebastien VincentHotel Director
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"The lobby cafe"

13th April 2011

all stuff in the lobby cafe are very expensive. Ibis hotel near by Emiraetis mall has better location than Al Barsha but in general I like it because it's quiet and has a very nice people work at the reception.

Management responseDear Guest,Warm greetings from Ibis Al Barsha.We wish to thank you for your valuable comments on TripAdvisor and rest assured that your message will be passed on to our team who has contributed to your satisfaction.However, I was surprised to read your comment on the value for money as it is our prime aim as economy hotel brand. I have shared your feedback with the various departments concerned so we can take corrective measures where and when possible.We look forward to welcoming you soon at Ibis Al Barsha.Sebastien VincentHotel Director
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"Smart Option"

23rd March 2011, Dubai

Ibis El Barsha, I can call it as a smart option if your are planning to stay for some time in Dubai, or if you have a mission there, or just to relax...For sure in Dubai there are many luxurious options, but I consider this option is the best if the purpose of your visit to Dubai is not to stay in a hotel or a resort..I guess its a best rate if you want to stay in international chain hotel,otherwise you will go to any local hotel apartments.But as well the rooms are small as well the toilet is tiny, but very clean and tidy..if you have a big family then you must go for a hotel apartment.

Management responseDear Guest,Thank you for taking the time to provide us with such feedback on our hotel through TripAdvisor. It enables us to critically assess our performance and understand the required areas of improvement.We would also like to thank you for your recommendation about our hotel.We have however noted your concern on some aspects of our services and we will be looking in possible option to be offered to our guest in the future. It is always a pleasure to have you as our guests and I look forward to welcoming you back again soon to Ibis Al Barsha, Dubai, or to any of our properties worldwide.Sebastien VincentHotel Director
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"Al-Barsha no internet"

2nd February 2011, Bangalore

The rooms are ok and when we booked online for two single beds, we were alloted a room with single king size bed. So they dont value their own line booking. It is on the high way with no business center near by and the hotel royally charges VERY HIGH charges for internet where internet is becoming the basic requirement of business travellers. Even the breakfast is given comlimentary in major hotels this hotel still dreams to charge for that.

Management responseDear Guest,We would like to thank you for having taken the time to post your feedback following your recent stay at the Ibis Al barsha, Dubai.We wish to inform you that Wifi internet is FREE of any charge in the lobby as well as in our restaurants and bars. However, should the guest wish to have the service of accessing the internet in the privacy of his room, then a reasonable fee is applicable.We have also noted your concern about the breakfast and would like to inform you that the Ibis brand is offering a rate based on room only and should you wish to have your breakfast, you could either book it in advance or take it on the day itself. Corporate rates are available and these include breakfast like most parts of the world. Should you wish to avail of such you may contact us on H6540-SL@accor.com We look forward to welcoming you back at Ibis Al Barsha.Should you wish to contact me personally to further brief us in details on your experience my email is H6540-GM1@accor.com Thank you,Sebastien VincentHotel Director
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"Great Hotel"

16th January 2011

Could be even better if Metro was just in front, but any case, value for money !

Management responseDear Guest,We would like to thank you for having taken the time to post your feedback following your recent stay at the Ibis Al barsha, Dubai.The aim of our brand is to offer great value for money which you have highlighted and we would like to thank you for such comment.To have a metro station right in front of the hotel would have been an added value for our guest, however the nearest one, Sharaf DG is at a 10 minutes walking distance.It is always a pleasure to have you as our guests and I look forward to welcoming you back.Sebastien VincentHotel Director
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"I smell smoke everywhere for three days!"

7th January 2011, istanbul

Even I was looking for an economic solution to my second trip to Dubai, the complain about that hotel is never the price. The only complain is about the smell all around my floor... Like an ashtray...

Management responseDear Guest,Thank you for taking the time to provide us with such feedback on our hotel through TripAdvisor. It enables us to critically assess our performance and understand the required areas of improvement.We would like to apologize for any inconvenience created by the smell of cigarette during your stay.Our hotel has 6 floors of which 2 only are smoking and we are currently taking corrective measures to tackle this particular issueWe do look forward to the opportunity of welcoming you back and will provide you a non smoking room on a non smoking floorThank you,Sebastien VincentHotel Director
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"Good value and good location for quick stopover"

11th December 2010, pumps100, Dubai, UAE

Great value and good location. Only minor complaint is that the AC in the room is a bit fierce even at the lowest setting - leaves you a bit dry in the morning.

Management responseDear Guest,We would like to thank you for having taken the time to post your feedback following your recent stay at the Ibis Al barsha, Dubai.We are also glad to note that you found the location to be good and to be of a great value for money.I have discussed the points you raised with our Engineering department and we would adjust the A/C accordingly to avoid any inconvenienceIt is always a pleasure to have you as our guests and I look forward to welcoming you back.Sebastien VincentHotel Director
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