Hotel address26 Old August Site
Sangkat Tonle Bassac
12301 PHNOM PENH
How to reach the hotelGPS :N 11° 32' 46.70'' E 104° 56' 0.68''
Contact the hotel
- Tel. (+855)23/999200
- Fax. (+855)23/999211
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Sofitel Phnom Penh Phokeethra - hotel reviews in Phnom Pénh
Hotel code: 6526
Accorhotels.com customer reviews in partnership with TripAdvisor
11th August 2013, Travelots888, Chiang Mai, Thailand
I am a Platinum customer of Accor / Sofitel, yet I had an unpleasant check in, could not use my discount card in the restaurant, and they charged me for a breakfast that should have been complimentary. Nice hotel, and the world is not ending with these issues, but I expect more from a 5 star hotel and how they treat their frequent stayers.View management response »
Management responseDear Guest,Thank you for your feedback. I believe that our team sent you an email explaining the confusion that happened regarding the Advantage Plus loyalty program and participating hotels. I regret that those incidents affected your stay with us, but am glad to hear that your overall stay at Sofitel Phnom Penh Phokeethra was enjoyable. We hope to have the pleasure to welcome you again soon.Yours sincerely, Charles-Henri ChevetGeneral Manager
8th July 2013, Glenn555, Mount Maunganui, New Zealand
We thoroughly enjoyed our stay at the Sofitel in Phnom Penh. It is an amazing hotel, the foyer very impressive as was the rest of the hotel. The staff were great and we really enjoyed the huge swimming pool and as it was the off season there were very few using it. The first night we arrived we were very tired and ended up having dinner in the Italian restaurant in the hotel. The food was amazing, the pasta made fresh on site, and the chicken dish melted in your mouth. We thought that it was very well priced for a restaurant of this standard. The hotel is a bit out of the main restaurant and bar strip, but it is only $3-4 dollars by Tuk Tuk so not really a problem.Overall we loved our stay and would not hesitate to go back.
"Soft Opening Status"
1st March 2013, thedudeadides333, Chiang Mai, Thailand
Your hotel in not ready for 5 Star status, until your employees are properly trained, you should cut your rates in half or more USD100 to USD150 per room. Also the construction next door is terribly noisy. So my advice id deeply cut your rates until your hotel has an occupancy rate of over 60% and until it evolves into a 5 star experience. The service was 3 Star.View management response »
Management responseDear Guest, It is with regret I read about your disappointing experience with us. I must say am rather surprised to hear your comments, as the impression that we normally get from our guests is very different. Nevertheless I will certainly take your feedback into consideration. With regards to the construction site, indeed the surrounding area will be far more pleasant once the mall is completed. Luckily enough, the loudest construction phase was completed just a few weeks ago, which should make it better already. I am sorry that it caused you such inconvenience during your stay. I am also sorry that you perceived the service in the hotel to be of such low quality. Again, thank you for the feedback and I can assure you that your negative experience was a rare exception at the Softitel Phnom Penh. Yours sincerely, Charles-Henri Chevet
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.