Hotel address26 Old August Site
Sangkat Tonle Bassac
12301 PHNOM PENH
How to reach the hotelGPS :N 11° 32' 46.70'' E 104° 56' 0.68''
Contact the hotel
- Tel. (+855)23/999200
- Fax. (+855)23/999211
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Sofitel Phnom Penh Phokeethra - hotel reviews in Phnom Pénh
Hotel code: 6526
Accorhotels.com customer reviews in partnership with TripAdvisor
11th August 2013, Travelots888, Chiang Mai, Thailand
I am a Platinum customer of Accor / Sofitel, yet I had an unpleasant check in, could not use my discount card in the restaurant, and they charged me for a breakfast that should have been complimentary. Nice hotel, and the world is not ending with these issues, but I expect more from a 5 star hotel and how they treat their frequent stayers.View management response »
Management responseDear Guest,Thank you for your feedback. I believe that our team sent you an email explaining the confusion that happened regarding the Advantage Plus loyalty program and participating hotels. I regret that those incidents affected your stay with us, but am glad to hear that your overall stay at Sofitel Phnom Penh Phokeethra was enjoyable. We hope to have the pleasure to welcome you again soon.Yours sincerely, Charles-Henri ChevetGeneral Manager
8th July 2013, Glenn555, Mount Maunganui, New Zealand
We thoroughly enjoyed our stay at the Sofitel in Phnom Penh. It is an amazing hotel, the foyer very impressive as was the rest of the hotel. The staff were great and we really enjoyed the huge swimming pool and as it was the off season there were very few using it. The first night we arrived we were very tired and ended up having dinner in the Italian restaurant in the hotel. The food was amazing, the pasta made fresh on site, and the chicken dish melted in your mouth. We thought that it was very well priced for a restaurant of this standard. The hotel is a bit out of the main restaurant and bar strip, but it is only $3-4 dollars by Tuk Tuk so not really a problem.Overall we loved our stay and would not hesitate to go back.
"Soft Opening Status"
1st March 2013, thedudeadides333, Chiang Mai, Thailand
Your hotel in not ready for 5 Star status, until your employees are properly trained, you should cut your rates in half or more USD100 to USD150 per room. Also the construction next door is terribly noisy. So my advice id deeply cut your rates until your hotel has an occupancy rate of over 60% and until it evolves into a 5 star experience. The service was 3 Star.View management response »
Management responseDear Guest, It is with regret I read about your disappointing experience with us. I must say am rather surprised to hear your comments, as the impression that we normally get from our guests is very different. Nevertheless I will certainly take your feedback into consideration. With regards to the construction site, indeed the surrounding area will be far more pleasant once the mall is completed. Luckily enough, the loudest construction phase was completed just a few weeks ago, which should make it better already. I am sorry that it caused you such inconvenience during your stay. I am also sorry that you perceived the service in the hotel to be of such low quality. Again, thank you for the feedback and I can assure you that your negative experience was a rare exception at the Softitel Phnom Penh. Yours sincerely, Charles-Henri Chevet
"Wonderful in a time of need"
22nd February 2013, rjcvictoria, Geelong
I recently stayed at this hotel for 4 nights in an emergency situation. I had to travel to Phnom Penh to collect my son, who had become extremely unwell whilst on holiday in Cambodia, and bring him home to Australia. I had emailed the hotel to advise them of my situation and from the moment I stepped out of the taxi from the airport they couldn't do enough for me. The staff welcomed me and came to speak to me about how I wanted to get to Sihanoukville to collect my son. They organised the hotel car and driver (Mr Thearith) to take me and within one hour I was in the car, packed with lunch boxes, water and cold towels and on my way. It was a long and anxious 4 hour trip to the place where my son was and the driver was very sensitive to my situation. He was an excellent driver under difficult circumstances. Once we had located my son, we were immediately on our way back to Phnom Penh, a 4 hour trip back. Such a long day for the poor driver. It was such a relief to arrive back at the hotel late that night and retreat to our very comfortable and quiet room for much needed rest. We had a 4 day wait for our return flight but it was a real haven for my son and I. The hotel was just beautiful and all the staff were very kind and helpful. We ate breakfast in the restaurant each morning and the staff there were wonderful - by the fourth morning they had our table ready for us when we arrived and knew exactly what we liked. We also had a drink in the bar one night and met the most wonderful girl there who had just started work that day at the hotel. Her name was Rathy and she was very sweet and looked after us extremely well. She was very understanding and helped my son a lot. I sincerely thank the all the staff at the Sofitel for their care and thoughfulness. I would highly recommend this hotel to anyone staying in Phnom Penh. I am so glad I chose the Sofitel for my stay in a difficult situation and would like to return one day for a more relaxing stay in happier circumstances.View management response »
Management responseDear Guest,Thank you very much for all your kind comments. Becoming ill in Cambodia can sometimes be a very inconvenient and we understand the stress you and your family must have gone through. Its truly great that we could help with both local expertise and comfort at the hotel to resolve the situation in the smoothest way possible. We would all love to welcome you and your family back one day under more fortunate circumstances in which you can thoroughly enjoy our hotel and all Kingdom of Wonder has to offer.Yours sincerely, Charles-Henri ChevetGeneral Manager
"Amazing top end hotel"
15th February 2013, Erin163521, Brisbane, Australia
Cannot fault the hotel as it really is 5 star. I think l had the best eggs benedict ever for breakfast. Sofitel buffet breakfasts are usually fantastic, this one is absolutely amazing. My only criticism is the coffee being on the weak side which was my experience in the whole of Cambodia, coffee not that great. The hotel is not in the heart of town but thats not a bad thing as its fairly dusty and chaotic in town. It's a $4 tuk tuk trip into the city so it is not a drama. We had 3 nights in Phnom Pehn, clearly enough to do all the significant sights. It is a very small city. If you like a bit of luxury for an affordable price and do not like to be in the action then this is the hotel for you. Has everything you could desire and very helpful staff with a good level of English. As a general rule, English is not spoken outside what is required to attend to basic tourist needs in Cambodia so it can be a bit of a struggle at times.View management response »
Management responseDear Guest, Thank you very much for sharing your experience at the Sofitel Phnom Penh on TripAdvisor. I am very pleased to hear that you had such a enjoyable stay your. I will especially see to that your amazing feedback regarding the breakfast buffet gets passed on to the Chefs in La Coupole. They will surely be very proud. It is also great to hear that you valued the little distance there is between the hotel and the city centre, it truly does gives our premises an “oasis” feeling in the busy city of Phnom Penh. Again, thank you for your feedback, I look forward to welcoming you back during your next visit to Phnom Penh. Yours sincerely, Charles-Henri ChevetGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.