Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 2,505 reviews

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15 Lochside Avenue, SAT NAV USE: EH11 4DG, Hermiston Gait Retail Park, EH12 9DJ EDINBURGH, United Kingdom

Description

Hotel extras

  • Fully Air-Conditioned Rooms

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym, sauna and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

Our accommodation(s)

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Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE: EH11 4DG, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Telephone
Fax +44 131 446 5610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

In-house restaurant serving local and international cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,505 reviews

TripAdvisor Rating  4.0/5  3,552 reviews

Certificate of excellence 2023

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Friendly staff, lovely room and facilities

Dear Lynsey W., Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our lovely hotel and that you found our staff very friendly. We truly appreciate your kind words about our team and the friendly atmosphere of our hotel. It is always wonderful to receive feedback from our valued guests, and we will make sure to pass on your compliments our team. We take great pride in providing top-notch service to our guests and ensuring they have a relaxing and enjoyable stay. Furthermore, may I kindly request that you share this review on our Google page as well? It would only take a few moments of your time, and I can assure you that our entire team, including me would deeply appreciate it. Google reviews are crucial for us to increase our visibility and spread the word about our exceptional hotel. Please find the link to our Google page below: https://bit.ly/3O4dJFJ Once again, thank you for your support and for choosing Novotel Edinburgh Park. We look forward to serving you again soon. Best regards, Alexandru Sfarlea Front Office Assistant Manager

Customer review rating 3.0/5

Fiona Families - Confirmed reviews ALL

Hotel was clean, room and leisure facilities were good. Evening meal: Food was good, but we had to wait for over an hour for our meal to arrive, after we had placed our order. With two young children this was unsatisfactory.

Dear Fiona, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am so sorry for waiting long for in restaurant. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While we trying our very best to be prepared for the rush during school holidays, we apologies because time to time we get so many orders at the same time, it is over the capacity of our kitchen. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila

Good location, great for the tram into centre or airport

Customer review rating 3.5/5

F. Families - Confirmed reviews ALL

Been a couple of years since we last stayed , staff were always friendly and helpful. Bit annoyed we have to pay for parking on top of our hotel price, should really be free if staying in the hotel. £8 a night and it’s discounted, seems steep! One thing I was a bit concerned about on our second morning at breakfast it was really busy, and hope I’m wrong. We think someone didn’t eat their pancakes that they left on the table, sure we saw the lady who seated us. Pop the pancakes back onto the buffet as the plate she was holding was dirty! We also had an executive room which should have had a working safe, it didn’t, also bathrobes and slippers it didn’t. The bathroom ceiling tiles hadn’t been replaced back properly after work had been done. All little things, but our 3 night stay wasn’t cheap, especially when you add on the extra for breakfast, and the parking. Not sure if we would stay again, in a hurry especially after spending over £500.

Another good stay

Customer review rating 5.0/5

Lindsay Families - Confirmed reviews ALL

All good as usual. Friendly welcome. Good facilities. We missed breakfast by 10 mins second day but they refunded it for us which was kind.

Dear Lindsay W., Thank you for taking again the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our lovely hotel and that you found our staff very friendly. We truly appreciate your kind words about our team and the friendly atmosphere of our hotel. It is always wonderful to receive feedback from our valued guests, and we will make sure to pass on your compliments our team. We take great pride in providing top-notch service to our guests and ensuring they have a relaxing and enjoyable stay. Furthermore, may I kindly request that you share this review on our Google page as well? It would only take a few moments of your time, and I can assure you that our entire team, including me would deeply appreciate it. Google reviews are crucial for us to increase our visibility and spread the word about our exceptional hotel. Please find the link to our Google page below: https://bit.ly/3O4dJFJ Once again, thank you for your support and for choosing Novotel Edinburgh Park. We look forward to serving you again soon. Best regards, Alexandru Sfarlea Front Office Assistant Manager

always quality

Customer review rating 4.5/5

David J. Families - Confirmed reviews ALL

Friendly staff, very clean. Better sound proofing on tram side of hotel would help.

Dear David, Thank you so much your recent visit and your lovely comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback, especially when it points out our staff and their efforts, much appreciated. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabor Elek, Front Office Manager

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Other web-users rate our hotel

  • 2,016 reviews 9/10 Location
  • 2,112 reviews 8/10 Room
  • 2,219 reviews 9.2/10 Service
  • 21 reviews 7.3/10 WiFi
  • 1,005 reviews 8.6/10 Cleanliness
  • 998 reviews 8.5/10 Breakfast
  • 735 reviews 8.1/10 Pool
  • 495 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.