Hotel - Novotel Edinburgh Park
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Novotel Hotel

Novotel Edinburgh Park Hotel

15 Lochside Avenue  SAT NAV USE: EH11 4DG 
EH12 9DJ  EDINBURGH
UNITED KINGDOM

2,078 reviews
TripAdvisor Rating Based on 2,078 reviews
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From 72.00 GBP Non member rate
From 68.40 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Football  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 170 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Edinburgh Park

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,078 reviews

VirginiaSilva 2017/04/25
« Not the standards Novotel generally has »

I have used Novotel and other Accor brand hotels for many years in most of my trips. I like knowing what to expect, what standards are usually, and I love the fact they accept dogs and I can take mine with me. That being said Edinburgh Park Novotel was quite below my expectations overall. Firstly we got there and were given a disabled access room which meant we had a low small wash basin, high toilet and a shower with a plastic curtain that had seen better days, not to mention the shower chair that was honestly disgusting with grime. There were hairs stuck to the ceiling. Went to ask for another room and the receptionist asked me "do you have a problem with an accessible room"? as if I had told her I didn't like disabled people which was not at all my point. Eventually they gave us another room that was ok in size and facilities but again cleaning standards were quite basic. The bath still had shampoo from previous uses, the sink was the type we generally get on IBIS, plastic, and again hairs in the ceiling (really don't know how that happens). They have a system where if you are staying longer and don't ask for them to clean your room you get 5 pounds to spend in the bar. First night we decided we would prefer to have the room cleaned, but what they did was pretty much take out the rubbish and make the bed. They didn't really clean the bathroom (I did more cleaning it before I used it) and didn't put new toiletries although the other ones had been used. The last night there was a lot of noise, techno music and by 11pm I got annoyed, called reception and got a receptionist who said it had nothing to do with the hotel as the noise wasn't in the hotel (which was strange as when I opened the window you could not hear it outside), but would ask a manager to investigate. considering it took almost an hour for the music to finally stop this was not very effective. Overall, not at all the standard of the Novotels we have been to, in the UK and abroad.

Sarah N 2017/04/10
« Convenient and comfortable. »

Stayed for four nights partly to attend an event in Edinburgh. Have stayed there before mainly because the hotel is so convenient for travelling either to/from the airport or into the centre of Edinburgh. It is right next to the tram line and the service is very regular. Hotel car parking there is also easy. The hotel is relatively modern and mainly seems to be mainly for business or short stay guests. There are good bar and restaurant facilities that stay open late. Food is reasonable but not exiting and well priced though the menu is rather limited. These can get busy in the evening and some times staff seem a bit stretched. Staff service is generally good tough and reception staff were very helpful when we needed them. Hotel bedrooms have standardised interiors and are comfortable, clean and well maintained. The upper floor bedrooms views are better at the front though these are mainly of the local retail park or tram/rail links.The hotel has met our needs a number of times now when we're travelling but its not really a hotel for a longer holiday.

Attila S, Guest Services Manager at Novotel Edinburgh Park, responded to this review

Thank you so much for taking the time to write a review about your stay with us. I am pleased that you enjoyed your time with us and of course the location is convenient for seeing the sights of Edinburgh and the proximity to the Tube stations. I am sure we will welcome you back soon. Kind regards, Karen.

Bernadette m 2017/03/30
« Pleasantly surprised »

Chose to stay at Novetel Edinburgh for one night because of it's location. It's on the tram line from airport and close to Napper University where my niece had an interview. Was pleasantly surprised to receive a very warm welcome from receptionist considering I was staying only one night. She took the trouble to show me where we could avail of breakfast the next morning and where we could get an evening meal. She also booked a taxi for us for our trip to the University. Our bedroom was fine, clean and comfortable and quiet. All at a very reasonable rate. Would definitely stay there again.

Attila S, Guest Relations Manager at Novotel Edinburgh Park, responded to this review

Thank you Bernadette for you lovely review. I am delighted to hear that the receptionist gave you a warm welcome. I am pleased to hear that she was available for your throughout your stay. I do hope all went well with your niece's interview. Look forward to welcoming you back on your next trip to Edinburgh hopefully. Warm Regards, Karen.

drg189 2017/03/22
« Nice place- watch your food/bar billing »

Overall this hotel is just fine. However, twice in the last two trips we caught the bartenders saying the computer was down and couldn't run up our bill right away for food/drinks. Later when we checked, they had added on room services charges of $25. We caught them twice on previous trip, and once this trip. We brought it up to manager both times and they did remove the charges, but there was no other action taken that I'm aware of. If there had been, I wouldn't be leaving this review...

Attila S, Guest Relations Manager at Novotel Edinburgh Park, responded to this review

Thank you for taking the time to write your review. Our Food and Beverage Manager was fully aware of the situation and he dealt with it accordingly. I think we already sent a reply via our online Trust You system. Apologies if you did not yet receive it yet. However I can assure you it was dealt with internally. Thanks again. Regards, Karen.

GHS3 2017/03/22
« Value! Quality! »

Looked for a comfy, good value hotel to stay in before flying out from Edinburgh Airport. Got it in spades! Excellent staff, excellent facilities (including a great steam room that they don't advertise), excellent rooms and excellent value. The Krispy Crème facility is in front of the hotel which could be bad news for waistlines. Right next to a tram stop so ideal for accessing the city and the airport. If the hotel formally adds airport parking, the sky is the limit for them. Will be back!

Attila S, Guest Relations Manager at Novotel Edinburgh Park, responded to this review

Wow Value and Quality!! Thank you so much GHS3 for your lovely comments. I'm with you on the Krsipy Crème.. it's definitely bad for the waitsline. We hope to welcome you back again on you next trip to Edinburgh. Warm Regards, Karen.

Frankathlon 2017/03/20
« EDI airport hotel »

Whilst not the closest airport hotel, it has many other advantages like the nearby shopping centre, tram and good parking. Taxi/tram to airport is cheap and quick.Tram to city is quick and even cheaper at 1.90 UKP. Hotel is modern, very clean, good facilities and the staff were excellent.

Attila S, Guest Relations Manager at Novotel Edinburgh Park, responded to this review

Thank you so much for taking the time to write a review about your stay with us, I am really pleased that overall you enjoyed your time with us. We do hope to welcome you back again on your next trip to Edinburgh. Warm Regards, Karen.

Pamela R 2017/03/10
« Convenient hotel »

Excellent hotel and very friendly staff. Tram stop in front of the hotel 10 minute tram journey into the centre of Edinburgh. Short distance from Edinburgh airport. Would definitely use the hotel again

Attila S, Guest Relations Manager at Novotel Edinburgh Park, responded to this review

5/5 Wow thank you Pamela. The team will find your comments very encouraging, thank you. We look forward to welcoming you back again. Warm Regards, Karen.

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