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Novotel Liverpool Centre - hotel reviews in Liverpool
Hotel code: 6495
Accorhotels.com customer reviews in partnership with TripAdvisor
"Disappointing staff manner, location and value good"
16th April 2012, familywithkidsuk_too, London, United Kingdom
My family and I have just returned from a 3 night stay at the Novotel in Liverpool. It was very central, convenient for shops and Albert Dock.We have stayed at many Novotels over Europe and have found them very family friendly and great value for money. However this time we were very disappointed and felt that our interactions the staff at the Novotel Liverpool did not meet our expectations.The various staff - with one notable exception explained below- were particularly unfriendly and had a rather abrupt manner throughout the three days. For example, the reception staff explained that breakfast was not included (which we were surprised as we thought we had booked breakfast), then the breakfast concierge confirmed that it was included to a different member of our party, inviting us to take breakfast, before presenting us with a bill for £42 as we left afterwards.We were also disappointed that, despite asking for adjoining rooms at the time of booking, were given two separate rooms and one of these rooms had an adjoining door to a vacant room that we weren't given. Indeed later on the first day, the people who had just checked-in to this adjoining room came through to greet us, much to our surprise.There were no towels available in the leisure facilities on two separate occasions and our room keys repeatedly failed to open our bedroom doors despite working the lift security, resulting in three separate trips back to reception.Please note that, in contrast, the breakfast chef was very helpful and friendly- checking that we were finished with the breakfast buffet before clearing the food away and generally behaving politely and cheerfully with us.I appreciate that the staff were busy over the easter holidays but we were very disappointed with the staff attitude and this will put us off booking with the Novotel chain in future.
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Management responseDear familywithkidsuk_tooThank you for taking the time to write a review and I am sorry to hear that you were not happy with your stay. You have send this review to our head office and they will respond to you directly within the next few days. Kind regards, Maurice Abel, General Manager.
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"BIRTHDAY WEEKEND"
14th April 2012, tttv, Hartlepool, United Kingdom
Good location . staff not to freindlybathroom could of been cleaner, good value for price we paid ,would not pay rate hotel ask.
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Management responseDear tttvThank you for taking the time to write a review and I am pleased to hear that you enjoyed your stay. We look forward to welcome you back again soon! Kind regards, Maurice Abel, General Manager.
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"Fab Hotel"
22nd March 2012, Manchester, United Kingdom
Lovely hotel, fab facilities, spacious, well equipped room & helpful staff.Excellent central location. Couldn't fault it.
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Management responseDear Accorhotels.com travellerThank you for taking the time to write a review and your kinds words. I am glad you enjoyed your stay with us and look forward to welcome you back again soon! Kind regards, Maurice Abel, General Manager.
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"Good business hotel"
13th March 2012, Hannover
Very nice location close both to the Albert Docks and downtown. As usual with the group, very caring and friendly service. There is one car parking space in front (allowing for check-in) and a multi storey car park next door, where you get a discount for upon check-out.Not checked out the pool and spa but the rest of the hotel was very nice, with good views over Albert Docks, slightly larger rooms than common in Novotel and a pleasant bar.Definitely recommended
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Management responseDear Accorhotels.com travellerThank you for taking the time to write a review and I am pleased to hear that you enjoyed your stay with us. Thank you for the kind words and we hope you will be able to use the pool during your next stay. We look forward to welcome you back again soon! Kind regards, Maurice Abel, General Manager
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"Great location"
12th March 2012, London, United Kingdom
Location is perfect for business and leisure, nice clean room, good facilities and terrific breakfast. Good, innovative options for check-in and check-out that helped avoid any delays. Highly recommended.
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Management responseDear Accorhotels.com travellerThank you for taking the time to write a review and we verymuch appreciate your kind words. We have self check in and check out kiosks available and we are currently trialing e check in and e check out to make our service faster for our guest and I am glad that you appreciated this. We look forward to welcome you back again in the near future. Kind regards, Maurice Abel, General Manager
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"Top class hotel"
9th March 2012
Good location with Liverpool One just across the road, it was a little bit expensive and 9,99 gbp to get access to WiFi for 24 hours was to mutch. Kids loved the Pool and the x-box. Walking distance to Albert Dock, Lime Street Station, Tesco, Shopping, Matew Street.
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Management responseDear Accorhotels.com travellerThank you so much for writing a review and I am happy to hear that you enjoyed your stay at Novotel Liverpool Centre! We hope to welcome you back again soon! Kind regards, Maurice Abel, General Manager
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"Not like other Novotels"
28th February 2012
I have stayed in other Novotels before but was very dissapointed to see that the entrance was very small. common spaces area is very less. I can't call this one as 4-star.On very first day when back from work I found the room was in same state as it was left at 8O'clock in the morning. upon investigation it was found that the housekeeping had ticked it as done so the supervisor waere not aware.on the other hand I would like to praise some staff who tried to make my stay comfortable and specially to Ms. Anita palfi ( hotel staff) .
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Management responseDear accorhotels.com travellerThank you for writing a review and I am sorry to hear that your room was not serviced on the first day and do apologize for the inconvenience. I will follow this up with our housekeeping manager. Thank you for the kind words with regards to our staff and I am sure this will serve as an encourangement to them! We look forward to welcome you back again soon! Kind regards, Maurice Abel, General Manager
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"Convenient and comfortable"
29th January 2012, London, United Kingdom
This hotel is both near to the river and the Liverpool One complex and also close to Seel St., Bold St. - the Ropeworks Quarter. The rooms are like every Novotel - quietly chic, modern, comfortable; the breakfast is excellent but pricey. Comfortable bed but it is on a busyish road so street noise can be a problem on weekends. Best feature of this hotel is that is next to the long-established Bluecoat bookshop, a great selection of new but reduced books.
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Management responseDaer reviewerThank you for writing a review and I am pleased to hear that you enjoyed your stay! We look forward to welcome you back again soon! Kind regards, Maurice Abel, General Manager
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"Very Good Stay"
9th January 2012, Milton Keynes
Hotel was very comfortable and within easy access of parts of city we wanted to visit.We had two evening meals in the restaurant and which we enjoyed the staff were very good and we had no complaints. We would definately book this hotel again if we were to return.
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Management responseThank yuo very much for taking the time to write a review and I am glad that you enjoyed your stay and the food in the restaurant. We look forward to welcome you back again soon! Kind regards, Maurice Abel, General Manager.
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"2nd Stay at great hotel"
9th January 2012, London, United Kingdom
Had another good stay at this hotel. I booked on a cheap rate through the website so wasn't paying the room rate shown behind reception thankfully!The rooms are well equipped, clean, comfortable etc. I only ate breakfast in the hotel, but that was very nicely done with good service, and a good selection of cooked breakfast items, cereals, muesli, Pastries etc.Reception staff as before where helpful.Only minor gripe if I was really niggling would be slightly slow internet speed, but overall a fab stay!
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Management responseThank you so much for writing a review and your kind words, we really appreciate it! I do apologize the internet was slow during your stay and we hope to welcome you back to Novotel Liverpool centre soon! Kind regards, Maurice Abel, General Manager.
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Hotel address
40 Hanover StreetL1 4LN LIVERPOOL
UNITED KINGDOM
How to reach the hotel
GPS :N 53° 24' 11.41'' W 2° 59' 4.32''
Contact the hotel
- Tel. (+44)151/7025100
- Fax. (+44)151/7025110
- h6495@accor.com
