Hotel - Grand Mercure Rockford Esplanade Palm Cove
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Grand Mercure Hotel

Grand Mercure Rockford Esplanade Palm Cove

CNR VEIVERS ROAD & WILLIAMS  Esplanade 
4879  PALM COVE
AUSTRALIA

287 reviews
TripAdvisor Rating Based on 287 reviews
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Check-in from 14h00
Check out up to 10h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • 100% non-smoking hotel
  • Air Conditioning
  • CAIRNS AIRPORT
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The resort features a choice of premium appointed studios, one & two bedroom fully self contained apartments and a magnificent 3 bedroom ocean front Condo. Each apartment has a large private balcony overlooking the lagoon pool or Palm Cove beach area.

  • 28 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our customer reviews for Grand Mercure Rockford Esplanade Palm Cove

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 287 reviews
travelforevermore 2017/02/23
« Beautiful position on the Beach »

Friends and I stayed in a 3 / 4 bedroom oceanfront apartment on the beachfront at Palm Cove recently. The apartment was amazing, so well equipped and catered for all our needs. There was a large veranda with a BBQ and enough seating for 8 persons, that had spectacular views over the beach. The sunrises were so beautiful and peaceful. The apartment had two full bathrooms and a separate toilet, well equipped kitchen, large lounge and separate dining area. Plenty of space. The front bedroom over looked the ocean and the back two bedrooms over looked the infinity pool. There was a separate underground, secure car park. The apartment was ideal for our stay and we were all very impressed.

Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi there, Thank you for your wonderful feedback from your recent stay at the Grand Mercure Rockford Esplanade palm Cove. The apartment you stayed in is called our ‘Condomaxium’ and we constantly receive positive feedback similar to yours. They are so spacious and are what we think, the best location in Palm Cove! We are so pleased you enjoyed our resort and do look forward to welcoming you back here on your next Palm Cove holiday.

ronaldpC6152YP 2017/02/16
« Holiday @palm cove. »

No need for transport everything is in easy walking distance to explore palm cove the local council has left no stone unturned best beach foreshore in Aust.good Restaurant's well patrolled beach shady suits young and old i have been visiting palm cove for the past 70 years still good to go back.Stinger net for safe swimming also good fishing from jetty Rockford used to be the old Ramada now having a facelift

Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hello Ronald, Thanks for your feedback and observations from years gone by. Wow, 70 years ago, that's a record.... we were built just over 30 years ago here at the Grand Mercure and have seen many name changes in that time. We have also had many face lifts - our latest is near complete with the whole building being re painted and refreshed. Again, thanks for taking the time to share your experiences.

davideZ8601IA 2017/01/08
« Three star accomodation for a four star price »

I found this hotel ok but a little underwhelming. It may be the location, but I was expecting more for the price we paid. Little things like holes in the carpet and overwhelming odours in parts of the hotel we're offputting. I guess the chain leases some of the rooms from owners, rather than owning the whole place. Then there was the "don't steal me" coathangers and the cost to replace soap/shampoo reminded us of the cost-focus of the place. The pool was the upside of the place, shady and relaxing.

Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hello there Davide, Thank you for taking the time to give us your feedback from your recent stay. We are pleased you liked the location and our relaxing lagoon pool however, it is disappointing to hear we did not meet your expectations. We are currently in the process of major change here at the resort. We have recently repainted the exterior of the resort and once completed we will shift our focus to a scheduled interior refurbishment. We are a fully self-contained apartment resort and most of our guests stay longer than hotel stays. For this reason we do not supply additional supplies such as soap, shampoo, dishwashing liquid etc. Most guests will go and do a big shop at our local Coles for their holiday. We have an emergency supply here for guests if they run out which can be purchased for a minimal charge. This is a common practice with self-contained apartment style resorts. We appreciate you sharing your comments and it is our hope that you will give us the opportunity to better meet your expectations next time your holiday in Palm Cove.

felicia639 2015/08/16
« fantastic family stay »

The apartment was bigger than I expected. Family of 2 adults & 2 kids. Each child had a double bed each .... which was great, 2 bathrooms. exceptionally clean and modern. Across from the fabulous beach. Loved the size of the pool but wished it was a little heated but having the beach across the road made it all great. Love , love loved it... cant wait to go back.

Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

We can't wait to welcome you back here!! Thank you so much for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is so satisfying for us when we 'exceed' guest expectations... and it certainly sounds like we ticked that box for you. It is also such a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worth while when we receive positive feedback like yours. Again, we appreciate you sharing your comments and look forward to welcoming you back as our guest on your next Palm Cove holiday.

LanceDeacon 2015/07/08
« nice & comfortable »

our 2b'room apartment was good. the 2nd room was very small. cooking facilities were cramped but feasible. great location & lovely outlook across the pool. service was good & helpful overall a very nice spot

Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you. We really do appreciate your feedback regarding your stay at the Grand Mercure Rockford Palm Cove. We generally find, our Tropical (2 Bed Compact) Apartment is big enough for a couple (and two small children who want to be close to mum and dad) however we do have a range of larger apartments so keep this in mind for your next visit. I will share your comments with our team as we strive to continuously provide a superior level of quality and service. Thank you again for sharing your experience and we look forward to welcoming you back here to the Grand Mercure Rockford Esplanade Palm Cove in the not too distant future.

Jane C 2015/01/05
« Great family accomodation »

Enjoyed a great stay in 2 x 2 bedroom apartments, over 3 nights. Rooms were exceptional, clean, comfortable and well appointed. Kids loved the pool and was close to the beach and lots of cafes. Would highly recommend!

Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Dear Jane, Thank you for taking the time to post your feedback. We loved having you and your family stay with us and hope you can all come back again. Keep an eye out for specials on the Australia Day long weekend, The Ironman in June and of course, Reef Feast in October. Best wishes, Alex Crichton

Jo W 2013/11/08
« Always stay here »

Love this place. We have stayed here every Melb cup weekend for about the last 8 years. Apartment is always clean and tidy. Has all appliances including washing machine, dryer and dishwasher. Close to shops, beach and restaurants, so never far to get a meal. A variety of options from up market restaurants to pizza and ice cream stores. We stay in one bedroom apartment with 14y.o. with a day bed. Day bed area (has a dbl bed) can be closed off to make a second bedroom with tvs' in both bedroom and living area. Only down side is that WIFi is extra cost so just use our phone allowance.

2013/09/01
« Consistently good »

Fantastic location. Service good and cleanliness very good. Linen changes and rubbish removal adequate. Staff pleasant and request for a room change met pleasantly and efficiently. We have stayed here for four years now and will definitely return next year.

PJT1964 2013/08/05
« Mercure Palm Cove »

A great location. However, the large screen TV in the lounge did not work at all for the 4 nights we stayed despite requests for a replacement. We also did not realise until we arrived that this was not a regular hotel with food and drink facilities.

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