ibis Deira City Centre hotel

"disappointed on the internet arrangement"

6th October 2011, Sheffield, United Kingdom

Do The hotel is cleanDon't The hotel shows free internet in the room on my booking and check-in. After 2 nights, it suddenly turn down the free internet in the room and only free at lobby. It's not a honest way for hotel.

Management responseThank you for taking the time to tell us about your experience at the Ibis Dubai City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hotels DirectorEmail: H6481-GM@accor.com
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"windows not opening"

18th September 2011, Abuja, Nigeria

My stay at Ibis Deira City Centre was really a home outside a home, the only exception is that the windows are not opening. Not all persons like artificial ventilation.You may wish to note that you need poters in Ibis. When i checked in around 4am i had to carry my loggage in myself. Thank you.

Management responseThank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Ibis Dubai City Center. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Ibis.Sincerely,Hotels DirectorEmail: ------
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"good hotel, but..."

15th September 2011, Fujairah, United Arab Emirates

This is a good hotel. It's location is great, but there always seems to be a problem with double rooms not being available as they haven't been cleaned. this was the second time I was offered a twin room even though I had booked a double. Otherwise I would have had to wait several hours before a double was available. Come on guys, get your act together.

"Ibis"

8th September 2011, Muscat, Oman

great value for money liked the hotel very much all was well except that I was disappointed not to wifi Internet network in the rooms where it was only cable , I wish that could be looked at as I've stayed in smaller hotels in other parts of the world an wifi Internet was provided all over the hotel , thank you ,

Management responseThank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Ibis Deira City Center. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel.Sincerely,Hotels DirectorEmail: H6481-GM@accor.com
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"Rooms provided late afternoon after 2pm"

1st August 2011, Chennai

Members must have priority in allocation of rooms and not walk-in guests.Notwithstanding my review I would like to note here that no rooms were provided to us even after 2 pm on our arrival date at the hotel. This was a disappointment. Otherwise all good.

Management responseThank you for taking the time to tell us about your experience at the Ibis Dubai City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hotels DirectorEmail: H6481-GM@accor.com
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"Ibis Deira City Centre"

30th July 2011, London

Very good hotel located just opp Deira City Shopping Centre. Great value for those looking for a clean functional room in Dubai. Staff are friendly, facilities good (e.g. can use Novotel swimming pool at a small fee which refunded if you eat/drink something of same value). Free wifi (in the lobby only) a good plus!

Management responseThank you for your feedback.. We very much appreciate your positive comments regarding your stay at the Ibis Dubai City Center. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Ibis.Sincerely,Hotels DirectorEmail: H6481-GM@accor.com
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"Not like other Ibis hotels :("

30th June 2011, Delhi

My mum and I stayed at Ibis Deira for one night during a stopover in Dubai. The location was good (not too far from the airport), the hotel was clean, though the rooms are quite small. Unlike other Ibis hotels, however, there was no kettle in the room to make tea, not even glasses to drink water in (we had all these facilities at Ibis Gatwick airport where we had stayed just a day earlier). When we asked for glasses, we were given flimsy plastic ones. The check-in staff was friendly but there was no one to help with the luggage, despite the fact that we were two women lugging some heavy bags, and I was (am) visibly pregnant. It was a disappointing stay at a hotel which claims to have high standards of service.

Management responseThank you for taking the time to tell us about your experience at the Ibis Dubai City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hotels DirectorEmail: H6481-GM@accor.com
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"Clean, Cheap, No Frills"

29th June 2011, Doha, Qatar

I've used this hotel a few times. It's clean, but Spartan. No room service for food; you order then go to the lobby to get your food. A big plus is having Deira City Centre Mall across the street. Mall has restaurants, food court, plenty of shopping, and a bar that's attached to a different hotel. I would recommend to anyone looking for a no-frills, budget hotel in Dubai.

Management responseThank you for taking the time to advertise your comment. We very much appreciate your positive comments regarding your stay at the Ibis Dubai City Center. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Ibis.Sincerely,Hotels DirectorEmail: H6481-GM@accor.com
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"Ibis Deira City Centre"

27th June 2011, Seoul

This hotel is located close to the airport and the old city centre. The metro is basically across the street, together with a big shopping mall. The hotel room is clean and neat, but that is all. No water cooker or any other convenient amenities. The hotel staff are not that friendly, nor that helpful. They lack some of the costumer service attitude. Though, if you are looking for a hotel close to the city centre and only for sleeping, then this hotel might be just what you are looking for.

Management responseThank you for taking the time to tell us about your experience at the Ibis Dubai City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hotels DirectorEmail: H6481-GM@accor.com
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"HOTEL OF MY CHOICE IN DUBAI"

23rd June 2011, MADINAT HAMAD

Since I travel to Dubai, UAE I find the Ibis Deira City Centre an ideal place for staying, everything is easily accessible in the vicinity, train, taxis, shoping centre, restaurants and so on. Staff are very friendly and cooperative. Car parking also free. Free internet in the lobby is what make people now easily in contact with their business and the last is the PRICE is affordable with high quality rooms. The only one thing that bothered me was the tenents are noisy specially when closing room doors and noise from room to room is easily audible and can disturb the sleep. Overall it is my choice of hotel in Dubai.

Management responseThank you for taking the time to advice your comment. We very much appreciate your positive comments regarding your stay at the Ibis Deira City Center. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Ibis.Sincerely,Hotels DirectorEmail: H6481-GM@accor.com
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"Value for Money"

21st June 2011, Karachi

The Hotel is extremely convenient for a short stay due to its location (in front of DCC and the Dubai Metro Station). The Hotel is Clean and very customer friendly esp., the staff is highly helpful and courteous.