Hotel - Sofitel Macau at Ponte 16
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Sofitel Hotel

Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos 
  MACAU
MACAO

3,192 reviews
TripAdvisor Rating Based on 3,192 reviews
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Select your dates 909.00 HKD
Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

  • 408 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Macau at Ponte 16

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 3,192 reviews
Waylon K 2017/02/20
« The best hotel in Macau »

We arrived late in the afternoon, only to be escorted to L17, as we had been upgraded to the Luxury room with river views of China, and Club Sofitel access. This means a personalised check-in upstairs, while you have canapes and cocktails. The room itself was amazing, Hermes soaps, tv in the bathroom, spa pillows in the bath, all luxury. Can not be beat!

Mikeykdi 2017/01/20
« Manifique! »

My second stay here and I have to say that this is one of my favourite hotels in the world. I'm a platinum Accor member and was fortunate enough to be upgraded to a suite room which was magnifique! The Club room was great and I enjoyed excellent service from everyone there - with a special mention to Princess who gave excellent service with a beautiful smile! I would also like to give a special mention to my room cleaner Jay who was a really friendly guy and sorted out the coffee machine when I couldn't get it working! The room cleaners are the unsung heroes who usually come in and do their job when we are not around, so it was nice to have the chance to meet Jay. Apart from being another friendly Sofitel ambassador he also did an excellent job cleaning my room! I also love the hotel location which is a little away from "Vegas Central" and is surrounded by a lot of the old world Macau history and charm. A really beautiful hotel with great staff - I hope I get to visit again soon!

Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Mikeykdi, Greetings from Sofitel Macau At Ponte 16, we hope this message finds you well. Your comments are highly appreciated and valuable to us; thank you for taking the time to share them on TripAdvisor. Your feedback has been shared with our team and your praise for Princess and Jay has been passed on to them. Your comment are a great source of motivation for them and certainly make them very happy. We do hope that we will get a chance to welcome you back soon. Best Regards, Marcelo Sparberg

Verra Y 2017/01/14
« hotel doesn't fit to be rated as claimed »

Our experience & expectations towards Sofitel Ponte is total disappointment. From the time at check in to check out. As a long time Accor Advantage members we are very disappointed for the service provided. firstly, at the counter check in the Cust Svc kept asking if I want to be upgraded even when I so no. Secondly, from the hotel facade to the room seems like the entire hotel is in need of uplift. And there is even a strong stink smells in our corridor to our room. Business center is unacceptable when we need to print a simple documents it took us an hour to do so finally by going through a hassle to print at the front desk just because business center is not equip well with the resources in this case running out of cartridge. we are surprised by the level of service standard provided. considering the function of business center. I would not go back to this hotel anymore after this bad experienced. When we are in urgency needed to get something done was not able to.

Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Verra Y, Greetings from Sofitel Macau At Ponte 16. Thank you for sharing your feedback with our TripAdvisor community. I would like to express my most sincere apologies for the experience you have had during your recent stay. At Sofitel we strive to deliver a memorable guest experience and it is very disappointing to hear your comments. I have shared them all with our team and we have already proceeded to replace the cartridge in the printer. I am sorry for the inconvenience. Once more, my sincere apologies for your experience. Best Regards, Marcelo Sparberg

Koon Sang L 2017/01/04
« Sofitel Macau »

The hardware of the hotel is good though dated. The members of staff are general friendly especially those at the club floor. Ms Ice Yip from the club floor was exceptionally efficient, courteous and diligent. However, the transportation can be a problem. No many taxis go there and the hotel can call for taxis for you. The hotel bus service is abhorring ! One has to sometimes wait for several buses to come by to find an empty seat which will take more than 45 minutes to one hour (The interval for the bus to the Ferry Terminal is about 15 to 20 minutes) as the buses are quite small! The people managing the buses at the Ferry Terminal are not friendly nor efficient .

Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Koon Sang L, Greetings from Sofitel Macau At Ponte 16 & Happy New Year! Thank you for sharing your feedback on TripAdvisor. I am happy that you overall enjoyed your stay and for your comments on the Club Sofitel service and our Ambassador Ice. Your feedback has been shared with our team and is very valuable. However, I would like to express my apologies for your experience with the shuttle service. We have discussed your feedback and take it very seriously. Please rest assured that we will take appropriate measures to prevent such issues from reoccurring. Best Regards, Marcelo Sparberg

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