La Veranda Resort Phu Quoc -MGallery Collection

"great stay"

4th May 2012, Singapore, Singapore

beautiful beach, laid back atmosphere, super friendly and helpful staff. looking forward to next stay

"La Veranda"

16th January 2011

Very nice and well maintain property.Exellent location on the beach.Large rooms with highquality beds.Very good choice of restaurant and bar both overlooking the sea.Food highlyoverpriced comparing to outside selection.The same applies to price for accomodation.Still the best choice on the island with the european accent.

"10 days of real relaxation!"

6th January 2011, Lisboa

An amazing hotel, on a beautiful island in strong development. Everything went so good.We want to congratulate the hotel managers for the good work they are doing, the Chef for the fine cuisine and last but not the least we salute the F&B Thong Dang (the happiest and sweetest guy in the hotel) and the really nice girl at the shop!Thank you all, it felt very good to spend the last 10 days of our holidays in Vietnam at La Veranda!

"Honeymoon in Vietnam"

30th December 2010, Versailles

I've worked in hotels and thus spent a lot of time in them. The staff is professional and the hotel clean. The landscaping makes the space feel like paradise and the hotel is well laid out. My husband and I thought the vietnamese food at the Pepper Tree restaurant was fantastic. If you are certain you will eat breakfast every morning at the hotel, book it before hand. It's pricy but incredible. We also thoroughly enjoyed our massages. I have had quite a few for sports and thought these were some of the best I have ever had. My husband is now addicted. The beach is nice and the water calm. We loved that the hotel had a pool too and had a wonderful time learning about scuba diving in it. The only negative: our flight got delayed from Hanoi and we missed our connection in HCM city to the island. The hotel wanted to charge us for the night. It was a bit disappointing. We spent all day in the airport to try and figure something out and a night in a crummy hotel in HCM and still I had to make a fuss (which I hate doing because I know how it is) to get 1/2 of the night refunded. At the hotels I've worked in in both England and Washington, DC, we never charged for weather related delays. I felt the hotel could have handled the situation better.

Management responseDear "Honeymoon in Vietnam",Thankyou for posting your comments and feedback regarding your recent stay at La Veranda Resort Phu Quoc.. Your kind comments about our staff and the hotel are greatly appreciated.I am pleased to hear you enjoyed the spa treatments and dining in the Peppertree, we have tried to create a unique experience and atmosphere in the resort and it is feedback such as yours that offers encouragement to all of our team as we strive to continuously improve the quality of our services.Regrettably for the cancellation charge you mention, being a boutique hotel with only 43 rooms we have had to enforce a strict cancellation policy, particularly at high demand periods. I am sorry I did not have the chance to discuss this with you personally prior to your departure as we do indeed try to deal with these matters on an individual case basis.Thank you again for sharing your comments and we hope we may have the opportunity to welcome you back to our resort in the near future.Sincerely,Jon BourbaudGeneral Manager
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"top spot"

15th November 2010, Gold Coast

Great island still unspoilt the La Veranda great position staff exceptionally friendly prices were terrific compared to main land Vietnam would recommend to any one wanting a quieter holiday.