Novotel Kota Kinabalu 1Borneo hotel

"Nice design"

7th March 2013, vincentokl910, Bandar Seri Begawan, Brunei Darussalam

We loved the lobby design and the room is just nice for a couple. I would prefer carpeted floor in room though. Toilet is nicely placed but the bath tub is slightly narrow. Shopping is convenience as it's just around the corner. Should there be wifi in the room that would even be better, can online at our own privacy.

Management responseDear vincentokl910, Greetings from Novotel Kota Kinabalu 1Borneo!We would like to thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on TripAdvisor.We are delighted to learn that you have enjoyed your stay with us. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.We look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.Thank you.
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"Beware"

4th January 2013, 311mike, Singapore, Singapore

We checked in at 2 pm, and checked out at 5 pm on the same day. Very disappointing and certainly not up to Novatel standards.Hallways need new carpet - spots, stains, insects and odour issues.The pool facilites were poor. The gym is closed - an alternative is offered in a a shopping mall nearby.People and service were good but the building is in need of upgrading.

Management responseDear 311mike,Greetings from Novotel Kota Kinabalu 1Borneo!Thank you for taking the time to share your review on TripAdvisor.It is with sincere regret that we note your dissatisfaction with our hotel. On behalf of Novotel Kota Kinabalu 1Borneo, please accept our sincere apologies for the inconvenience caused during your visit. Your comments have been communicated to the relevant head of departments for immediate rectification. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.We hope this experience will not alter your confidence in Novotel Kota Kinabalu 1Borneo and that you will give us the opportunity of welcoming you again. In the meantime, if we may be of any further assistance, please do not hesitate to let us know.
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"Nice Hotel with identical daily breakfast"

3rd January 2013, Parrot168, Manila, Philippines

The hotel is far from down town, however, it locates within the shopping mall. We stayed at suite room, it is clean and with complete amenities. Every day we got 4 bottles of shampoo and without bath gel, you need to call to remind on the bath gel. It was surprised to see every morning we were being served with identical breakfast, I think it is ok with over night staying guest, we dislike the salad bar, the lettuce has sign of brown edges along the cuts, it seems not refrigerated well, we skipped the salad bar totally

Management responseDear Parrot168, Greetings from Novotel Kota Kinabalu 1Borneo!Thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.We are delighted to learn that you had a good stay with us. Your comments on our breakfast selections and housekeeping service have been highlighted to our team for their immediate attention. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
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"Novotel Kota Kinabalu 1 Borneo"

16th December 2012, joanne_goay, Kuala Lumpur, Malaysia

15 minutes by taxi to KK town. Good breakfast and dining area. Shopping, restaurant and cinema at hotel next door. Very convenience for family with senior citizen and young children. Front desk's staff are well trained with good manner. General manager Mr Jacques Leizerovici managed the hotel very well. It is our 2nd trips since 2011 to Novotel Kota Kinabalu 1 Borneo as it gave us good impression & good memory. It grade the first choice hotel in Kota Kinabalu for our family member.

Management responseDear joanne_goay,Greetings from Novotel Kota Kinabalu 1Borneo!Thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.We are very pleased to learn that you had an excellent stay with us and thank you very much for your compliments on our hotel. Your comments have been of value to us to provide the best possible standards to our guests at all times. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
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"fine"

11th October 2012, sc7323, Kota Kinabalu, Malaysia

check in - fineF & B - NO commentHousekeeping - fineroom - big and nice viewDon't ( room 1706 shower door need to be check, due when shower all the water will out from there and make to bath room floor wet all over.

Management responseDear sc7323,Greetings from Novotel Kota Kinabalu 1Borneo!We would like to thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.We are pleased to note your feedback on our room. It is always encouraging as our guests’ satisfaction is our primary concern. On the other hand, your comments on our guestroom 1706 have been communicated to our Engineering team for their further review and action.It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests. We look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.
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"Great value but lousy service especially front desk"

5th June 2012, Marseilles1212, Singapore, Singapore

1. I have made a reservation via accor hotels website, during check in I was being asked to present a printed copy of the reservation, also requested to forward the confirmation to several email addresses which are invalid. 2. Each hotel room will only be given ONE keycard. I requested for a keycard and the front desk employee claimed they are out of keycards. I highlighted that I am staying in the junior suite and I NEED ANOTHER KEYCARD. In the end I was granted the keycard and also being warned that a loss keycard will cost RM50. Absolutely my first experience of a single keycard policy.

"Nice design of the room"

4th June 2012, Al2195, Kuching

This is my 2nd time I stay in this hotel & it is totally different! My first stay was granted a normal room but this time paying the same amount, I was given a Premier Room which has separate bedroom & living room plus two toilets! The room was spacious & comfortable & the bed is nice to sleep. The next day, i woke up with full energy! I was very impressed! My kids love the room as well! The staff also provide excellent service! We like this hotel & it is value for money!We will definitely come back when we visit Kota Kinabalu!

"Shaky start but great finish"

9th May 2012

I was in Kota Kinabalu with my teenage son to run in the Borneo Marathon. I booked the Novotel as I knew it had a good reputation as a chain. However, upon arrival, the room given to us was extremely smelly. I asked for a non-smoking and this did not qualify as non-smoking and the room also had another body order smell to it. I quickly went down to reception who immediately gave us another room (on the top floor). This was much better! The rest of the stay was perfect. Great breakfast buffet (especially with a teenager) and we ate dinner at the restaurant too which was excellent value. The pool was clean and nice to relax in and we had a mall to do some shopping in right beside us. No wifi in the room but there was cable internet in the room and wifi in the lobby. It is out of KK but it only takes about 13 minutes in taxi to get into the "heart" of town. All in all, a good stay.

Management responseDear Mr/Ms, Greetings from Novotel Kota Kinabalu 1Borneo.We would like to thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation choice and for taking the time to share with us your experience in our hotel.We have carefully noted on your comment and the problem you are facing during your stay. Rest assured that your comments already been notified to the management for further action.We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. Please be assured that we have taken serious note of your comments and your concerns were taken in the spirit which they are intended.We all look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.
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"My First Accor/ Novotel Experience"

7th May 2012, jimmyLOOAS, Singapore, Singapore

This is my first experience in an Accor/ Novotel property, I've always been looking forward to this, as I've always been on other properties when I'm on business trip.Checked into hotel just before 2p.m., my room was not ready. So I went for lunch instead in the connected shopping mall. 1Borneo. The really good part about Novotel KK is that it's connected to one of the larger shopping mall in KK. However, the location is far from KK city centre.But since I was having a seminar in University of Malaysia Sabah ( UMS), Novotel was a fantastic location to be in.As a business traveller, I booked a room with rates inclusive of wifi and breakfast. However, to my disappointment, there wasn't wifi in the room, and the LAN didn't work. The duty manager was very helpful and the technician also came to help me troubleshoot the non-connection issue. But in the end, there was no resolution and I couldn't use the internet in the office.The room was small, but very brightly lit, which I really like about it. The working table was very arkwardly position and the height was not very egonomical to work on.Bed was a little hard, but considered comfortable for me as I prefer to have a hard mattress.

Management responseDear Mr/Ms, Greetings from Novotel Kota Kinabalu 1Borneo.We would like to thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation choice and for taking the time to share with us your experience in our hotel.We have carefully noted on your comment and the problem you are facing during your stay. Regards about the wifi connection that you have mentioned in your comment, just to inform you that our hotel didn't provide any rates inclusive of wifi in our room. Rest assured that your comments already been notified to the management for further action.We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. Please be assured that we have taken serious note of your comments and your concerns were taken in the spirit which they are intended.We all look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.
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