Pullman Sanya Yalong Bay hotel

"Another great stay In Sanya"

8th December 2012, GazGazShenyang_China, Shenyang, China

Excellent service in this hotel, food excellent and good variety. Bar not so good entertainment poor, same singers as this time last year.Staff very friendly and helpful.Gym limited equipment, but met my needs, staff again very helpful.Beach wow great location for a relaxing holiday, sun sea ahhhThanks for a great stay

Management responseDear guest, We would like to thank you for taking the time to complete your review following your recent visit at Pullman Yalong Bay Resort & Spa.We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.Your kind words have been passed on to our teams who made your stay a pleasant one. This will certainly motivate them to keep up the good work.We all look forward to welcoming you again in Sanya. Yours faithfully Thierry DouetGeneral Manager
« hide

"i like the private pool"

22nd February 2012, Hong Kong

if the pool could be heated, it will be much better.The food in Chinese restaurant is not that good and over priced. Some maintenance of hardware is required. The breakfast is nice and has many variety. if in room breakfast available will be much better.In the private beach, it looks nice but there is no safety guard which is a bit dangerous even disclaimer is stated in a flag.

Management responseDear Guest, We sincerely appreciate you taking the time to give us your feedback on this review, Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. I have highlighted your comments regarding our restaurant to our Chef, I am sure he will consider to improve our offer and service. Even if we do have permanent life guards in our beach area, I will insure of they visibility and attention. We sincerely hope that this will not impair your confidence in our Resort network, we look forward to seeing you at Pullman Sanya Yalong Bay again in the near future.Your faithfully, Thierry DouetGeneral Manager
« hide

"One All-Right Hotel"

6th February 2011, Shanghai

That's all I can say. It's well below my expectations. In every rating sector of this hotel, it is quite on average. Pullman lags too much the accor best hotel branch Sofitel.

Management responseDear Guest, Thank you for taking the time to share your comments with us.It is with sincere regret that we note your dissatisfaction with our service and facilities.I hope we can have another opportunity to show you are professionalism and care, We all look forward to welcoming you again on your next visit to Sanya. Do not hesitate to contact me for any needs, Yours faithfully, Thierry Douet
« hide

"Nice Hotel"

20th December 2010, Singapore

Everything went as espected except:- Accor Advantage program did not yield the free rooms promised - instead - we had to pay.The bathroom fittings did not fit: shower heads that fly, shower doors that do not close.

Management responseDear guest, I would like to thank you for taking time for your comments and review on trip advisor, We are very delighted to lear you had an excellent stay and particularly value our hotel, we have notice your comments and be assure we will pay attention to improve in the future, Hope to see you back in sanya very soon, Best regards Thierry DouetGeneral Manager
« hide

"A Paradise in Paradise"

23rd November 2010, Sydney

The moment we arrived at the hotel the staff ensured everything was taken care of. The one bedroom villas with private pool were exceptional, the professionalism and friendliness of the staff exemplify service. A trely wonderful time which we will return for in the future.

Management responseDear guest, We would like to thank you for taking time for your review on trip advisor. It was a pleasure for us to be at your service during your stay in Sanya and very please to read that you had an enjoyable stay, We hope to see you soon back in Sanya, Yours faithflully Thierry Douet
« hide

"Great Hotel.. But plz do more"

15th November 2010, Chanwon City of Korea

Really good House Keeping service, room and Turn down service too.and hotel facility is fantastic.Pool and beach is very impressive.But I have a little problem.It's a Communication with English.Some times this problem make me upset.If not work GRO 'Lana', It will be move to Other Hotel.Really thank you 'Lana' still.