Hotel - Pullman Sanya Yalong Bay Villas and Resort
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Pullman Hotel

Pullman Sanya Yalong Bay Villas and Resort Hotel

Yalong Bay  Hainan 
572000  SANYA
CHINA

815 reviews
TripAdvisor Rating Based on 815 reviews
Best price guarantee
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From 680.00 CNY Non member rate
From 680.00 CNY Member's rate Members’ Rate, join while you book
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Select your dates 680.00 CNY
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • SANYA PHOENIX INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Electric car recharging units  (Nearby)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Paying)
    • Glass bottom boat (Nearby)
    • Jet skiing (Paying)
    • Kayaking (Paying)
    • Parasailing (Paying)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Paying)
    • Water skiing (Paying)
    • Wind surfing facilities
  • Other sports activities
    • Bicycle hire facilities
    • Horse riding (Nearby)
    • Jogging track (Nearby)

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Nearby)
  • Copy/print service available
See all services

Hotel location

Our rooms

Pullman Sanya Yalong Bay Villas and Resort has 77 rooms of 42 sqm in the main building and 115 villas varying in size from 150 to 660 square metres. Villas feature different Thai, Myanmar or South Asian designs, with their own jacuzzi and private garden

  • 193 rooms
  • 23 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Crib on request
    • High speed transmission line
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Sanya Yalong Bay Villas and Resort

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 815 reviews
ColleenBunBun 2015/06/24
« Disappointed »

I'm very disappointed with my stay in this hotel. I booked a Nanyang style pool villa for two nights. The package garanteed my check out to be 3pm. When I arrived the hotel, they said the room was not ready and asked me to stay in the Myanmar style pool villa. It was fine as the lobby was extremely hot and me and my husband would like to get in the villa ASAP. However, that villa was so dirty with sands on the floor, ants and spiders running around and hair in the bathtub. It was totally unacceptable. we went to the front desk to ask for another villa in the style I booked. They gave us the Nanyang style villa and that was ok, as least the floor has no sand. On the next day, we pressed the 'tidy up the room' button and expected the room would be ready after the breakfast. However, after we finished the breakfast, got changed and went swimming in the hotel swimming pool, got shower and changed again, there was no one coming to tidy up the room even it was 3pm. We just want new towels and someone to clean the private pool inside the villa so that we could swim in the villa without going out. That is the point of booking a POOL VILLA. We gave up waiting and called the front desk for cleaning. This is the first time in my entire life to stay in a hotel that doesn't clean up the room. On the last day, our flight was at 930pm. So we planned to stay in the room until 3pm and go to soda bar for tea until it's time to go to the airport. However, the front desk called at 1230 to ask us to check out. I mentioned my booking was garanteed the check out time to be 3pm. The guy was mumbling and asked us to leave at 2pm. We were so disappointed and packed our things quickly. When we arrived the front desk and check out, I asked again why I can't check out at 3pm which the booking garanteed (in chinese 保證). The guy said this was subject to availability. My husband then said the term was 'garanteed' not subject to availability and that was not acceptable cause our flight was at 930pm. If there was no late check out we would not be booking this hotel. Another lady then said because I booked through the hotel webpage so their record didn't show the booking condition. That was ridiculous. If I booked via hotel.com I understand. But I booked the room directly in your website and you said that was the reason you didn't know my booking details? It doesn't make sense at all. This experience was so disappointing and I would never stay in this hotel again.

ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review

We sincerely appreciate you taking the time to give us your feedback on trip advisor, your remark on our check in be late and the room cleanliness not be on time, please rest assured that appropriate action has been taken with our housekeeper and the team , to ensure this condition does not happen again. Regarding your concern about late check out isue please accepted our kindly apolygized again. We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times. Please feel free to contact us directly should you plan to visit Sanya in the near future. Yours faithfully,

DSHI1986 2014/11/02
« Thanks for Alan Zhang and Pullman »

Very impressive for the service provided by Alan Zhang. I and my whole family can not stay for such a great vocation without him. Great service and great arrangement. Pullman will still be my first choice when I back to Sanya.

ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review

Dear guest, We would like to thank you for taking the time to complete your review following your recent visit at Pullman Sanya Yalong Bay. We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern. Your feedback is extremely valuable to us and your satisfaction of our assistant manager Alan will definitely share with the whole team, and we are so glad to learn that our staff and service bring you a memorable vacation. We hope we will have the pleasure of welcoming you again soon in our Resort. Yours faithfully, Arno Nicolussi Moretto General Manager Pullman Sanya Yalong Bay Villas&Resort

Suyangzhao 2014/06/08
« 总体不错,略有遗憾 »

Pullman Yalong Bay is beautiful, warm environment, stay very comfortable villa Hao respect, all aspects of the service staff is also in place, the cable car service, especially feel comfortable. I expressed my gratitude! But stay last night, that May 29 evening around 6:00, a large number of cockroaches bathroom villa! ! ! With photos as evidence, at least 30, to go to the toilet frightened mother is not small, I was very sick for Miezhang course, today is still a lingering fear, brought to Sanya Star lingering shadow. The shop was packed up the mess, but other aspects have not given some compensation. Personally think that this is a serious health problem, not acceptable small animals, insects category. In this regard, I hope the hotel can give a satisfactory answer.亚龙湾铂尔曼景色优美,环境温馨,入住的豪尊别墅也很舒适,服务人员的各方面服务也比较到位,电瓶车服务尤其令人感到舒适。在此表示感谢! 但入住的最后一晚,即5月29日晚约6时,别墅卫生间出现大量蟑螂!!!有照片为证,至少30只,给如厕的母亲惊吓不小,本人对灭蟑过程感到非常恶心,时至今日仍心有余悸,给三亚之星带来了挥之不去的阴影。店方当时收拾了残局,但其他方面没有给与一定补偿。个人认为这属于严重的卫生问题,不是可以接受的小动物,昆虫范畴。希望酒店能对此给本人一个满意的答复。

ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review

尊敬的客人: 十分感谢您花时间告诉我们有关您在三亚亚龙湾铂尔曼别墅度假酒店的入住体验。首先,非常感谢您对我们酒店电瓶车服务的赞扬,其次,我们很遗憾您的入住体验未能达到您的期望,请允许我向您表达我最诚挚的歉意。 对于您反馈的蟑螂情况,我们客房管家已经知晓并且积极的采取硝砂措施,为您及家人带来的不便我们深表歉意。在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 Arno Nicolussi Moretto General Manager Pullman Sanya Yalong Bay Villas & Resort

Meng W 2013/12/14
« happy vacation »

This is my family vacation journey.The staff is very friendly and the room is very comfortable.But the hotel's beach is far way,we need to go there by car.All of Yalong bay's restaurant is so expensive.

ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review

Dear Guest, We would like to thank you for choosing Pullman Sanya Yalong Bay Villas & Resort as your accommodation choice during your recent stay in Sanya and for taking the time to complete your review. We are delighted to learn that you had an excellent stay with us . Meanwhile, we are very pleased to read that you appreciated the friendliness of our service and the comfort of our room. It is always encouraging for us to learn that our guests are satisfied with our services and products as it is what we strive for everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Pullman Sanya Yalong Bay. In the meantime, we remain at your disposal should you require any further assistance. Sincerely, Arno Nicolussi Moretto General Manager

paulogilbio 2013/09/10
« Nice place »

We found the resort very nice with nice large rooms and a great pool. One critcisim would be that they need to provide more activities to fill peoples days. They should also get staff to provide a map of the local area upon check-in and to also suggest possible sightseeing activities etc.

ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this review

Dear guest, We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Villas & Resort during your recent visit to Sanya and for sharing your appreciation with us. We are delighted to learn that you had an excellent stay with us .Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. Your suggestion on our hotel activities and surrounding sightseeing will be carefully noted and follow up by our recreation manager and chef concierge and we can assure you that the necessary steps will been taken to improve our service .We thank you very much for your patronage and look forward to having you back with us at Pullman Sanya Yalong Bay Villas & Resort. Your faithfully, Arno Nicolussi Moretto General Manager

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