Hotel addressC-57, Bandra Kurla Complex
400 051 MUMBAI
How to reach the hotelGPS :N 19° 4' 3.00'' E 72° 52' 7.00''
Contact the hotel
- Tel. (+91)22/61175000
- Fax. (+91)22/61175001
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Sofitel Mumbai BKC - hotel reviews in Mumbai
Hotel code: 6451
Accorhotels.com customer reviews in partnership with TripAdvisor
6th March 2013
Very satisfying experience with respect to service, ambience, quality of food and roms, only issue was that the rooms were too much cramped up. They need to be llittle more spacious. All the reataurants are very well decored and again execellent food. Over all a Memorable stay.View management response »
Management responseBonjour Valued Guest,Thank you for choosing Sofitel Mumbai BKC as your accommodation choice and for taking the time to post your feedback online.We are happy to note that you had an enjoyable stay with us and that you were pleased by the overall ambience and service of the hotel. It is encouraging as our guest’s satisfaction is our foremost concern. With regard to your comment on our room, we appreciate your feedback and respect your taste and opinion. We hope you will visit us again soon. The team and I, look forward to the pleasure of welcoming you back to Sofitel Mumbai BKC in the near future.Sincèrement,Aashima SharmaHotel Manager - Sofitel Mumbai BKC
"Great value 5* hotel"
20th February 2013, JohnLoxley, Camberley, United Kingdom
I used the Airport transfer service both ways which was fast & effecient. The room was very comfortable and the service throught my stay was excellent and faultless.There is a good choice of restaurants in the hotel and a bar which is great value during the daily "happy hour" promotion.The only minor critism I would have is that the Aircon in all the public areas was set a little hot for my liking (26 deg C), although my room was fine. At least it worked unlike in many 5* Chinese hotels that I have stayed in!View management response »
Management responseBonjour Valued Guest,Thank you for posting your review online and for choosing Sofitel Mumbai BKC as your accommodation choice.We are happy to read that you had a comfortable stay with us and enjoyed the hotel and its services. Your remark with regards to the temperature level in the public area has been carefully noted. Please be rest assured that appropriate action has been taken by our Director of Engineering to address this anomaly.The team at the hotel and I look forward to welcoming you back soon to Sofitel Mumbai BKC.Sincèrement,Aashima SharmaHotel Manager - Sofitel Mumbai BKC
19th February 2013, rb28Mumbai, mumbai
My stay with Sofitel BKC Mumbai was planned for just one day for Valentine's, but we ended up staying for 5 days and it was an amazing experience. Apart from the really plush decor and amenities in their standard room (luxury room) to their junior suite where we spent the remaining 3 days was amazing. Not cause of the provisions they have they are the most hospitable, polite and always ready to serve you their best staff they have. Each person from the person opening the door to the hotel to house keeping to their duty managers were extremely hospitable and courteous. They don't look after you. THEY "SPOIL AND PAMPER" YOU. We are going to keep going back cause they are so GOODDDDDDDA very special thanks to the Duty Manager - Anshul Chada, Restaurant Manager at Pondhicherry Cafe- Abhishek Sheopuri, Merwin & Restin at Club Millesime, Smita at Guest Relations and Rakesh Thakur - House Keeping.A very heartfelt thank you to all of them and especially above mentioned staff.ThanksKayzad & ReemmaView management response »
Management responseBonjour Mr. Kayzad and Ms. Reemma,Thank you for choosing Sofitel Mumbai BKC as your accommodation choice during your recent stay and for taking the time to share your compliments with us.We are delighted to read that you appreciated the friendliness and assistance of our staff and enjoyed your stay at our hotel. Your kind words have been passed on to our teams and particularly to Smita, Anshul, Abhishek, Merwin, Restin and Rakesh who made your stay a pleasant one. This will certainly motivate them to keep up the good work.It was a pleasure for us to be at your service and we look forward to welcoming you both again soon at the Sofitel Mumbai BKC.Sincèrement,Aashima SharmaHotel Manager - Sofitel Mumbai BKC
"one of the best"
17th February 2013, bundra, Perth, Australia
first time in Sofitel at Bundra . magic hotel , great service , food, and location for diamond centre , but o'boy the beds are to die for . the best nights sleep in a hotel for years . Will only use this hotel for all my future trips to Mumbai. Only down side is the area is a bit quiet so no night life but for a 3 day visit could not have been better .View management response »
Management responseBonjour Valued Guest,Thank you for your kind compliments and for choosing to stay at the Sofitel Mumbai BKC.We are glad you were able to enjoy a generous service experience and are leaving with fond memories of your stay at the hotel. It was a pleasure for us to be at your service and your encouraging comments are most gratifying.We look forward to welcoming you again soon at the Sofitel Mumbai BKC.Sincèrement,Aashima SharmaHotel Manager - Sofitel Mumbai BKC
"Excellent......but for the room size !!!!!"
23rd January 2013, sam7571, Pune
Very warm hospitality 10/10.Room: Pretty small size and cramped up feeling. Too much of furniture.Room is less roomy......no space to walk around comfortably.Washroom glass wall should have curtain option.Excellent Club Services.Good food.View management response »
Management responseBonjour Valued Guest,We would like to thank you for sharing your comments with us and for choosing Sofitel Mumbai BKC as your accommodation choice.While we are pleased to note your positive feedback on our warm hospitality and the services offered by the hotel, we certainly appreciate your feedback on the decor of the room and respect your taste and opinion. With regard to your comment about transparent washrooms, we are happy to inform you that some of our family rooms have bathrooms with frosted glass. This has been specially done keeping in mind the sentiments of our valued guests who wish to stay with us with their families. Do let us know on your next visit; we will ensure that a family room with frosted glass in the washroom is reserved for you.It was a pleasure for us to be at your service and we look forward to welcoming you again soon to the Sofitel Mumbai BKC.Sincèrement,Aashima SharmaHotel Manager - Sofitel Mumbai BKC
"super stay in new hotel"
14th January 2013, kristenParis_France, Paris, France
the exceptional staff, espcecially the concierge department, but truly everyone, made a huge difference to my first stay in india. extremely high quality food as well... i feel confident to compare as i also stayed during this trip at the four seasons mumbai, which was excellent, but far more limited and pricey in their buffet, choices, etc.View management response »
Management responseBonjour Valued Guest,Thank you for choosing to stay with the Sofitel Mumbai BKC during your first visit to India and for taking the time to share your feedback with us. We are delighted to note that you enjoyed the food and the overall service levels at the hotel and have carried back fond memories of your stay at our property. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward.It has certainly been a pleasure for us to be at your service and we look forward to welcoming you again soon to the Sofitel Mumbai BKC.Sincèrement,Aashima SharmaHotel Manager - Sofitel Mumbai BKC
"Beautiful with some minor caveats"
4th January 2013, WorldHappy, WorldHappy
Sofitel is a unique, beautiful property in the new business district of Mumbai called Bandra-Kurla (BKC). The area is quiet (really, quiet) far from the maddening crowds of the old city, and though remote, it is still near enough to everything to make this respite worth the extra travel. The hotel is chic, overly stylish, and ultra-contemporary (well sort of, not sure what anyone would call this decor). The Indian staff say bonjour and bonsoir which is at best pretentious but the graciousness and attentiveness is by any standard exceptional. Everyone is beyond helpful. The rooms need help. In our one bedroom suite the glass entry to the bathroom means no privacy at the sink, getting out of the shower, etc., what were they thinking. There is also no bidet (won't make the Europeans happy) and no hose (won't make the Asians happy). The couch is as uncomfortable as it gets though it is beautiful. The switches aren't labeled and it is an endless guessing game as to what turns on what. Regrettably a new buidling is under construction on the side of the building we were staying on so being on the 12th floor offered no advantage.The food in their casual, buffert restaurant was absolutely some of the best we've had in Mumbai an astounding presentation three times a day. The two formal restaurants were really very good just not great. The club lounge was wonderful and the food more than ample but it was just always unclear as to when you pay for things and when you don't. We're curious to try the Trident next door when in the area again but without question this is one to keep at the top of the list.View management response »
Management responseBonjour Valued Guest,Thank you for taking the time to post your review regarding your recent stay at the Sofitel Mumbai BKC, and for your candid feedback.We would like to share with you that the design of the hotel is inspired by French and Indian textures. The Art-Deco design blended with Indian embellishments is the hallmark of Sofitel Mumbai BKC. Each Sofitel hotel across the globe offers a genuine experience of French luxury and the best of local culture, and that is the reason behind our greeting of “Bonjour-Namaskar” in the morning and “Bonsoir-Namaskar” every evening.We appreciate your comments on the room interior design and functional aspects, some of which we are in the process of evaluating, like the hygiene faucet, whilst some like a full privacy bathroom are available already. Do let us know on your next visit if you would like us to reserve a room with frosted glass in the bathroom. We have also completed the labelling of switches in most of the floors and will soon be completing the balance. We regret the inconvenience this may have caused you during your stay.We would like to thank you for choosing our hotel as your accommodation choice. It was our pleasure being at your service and we look forward to welcoming you back to Sofitel Mumbai BKC in the near future.Sincèrement,Aashima SharmaHotel Manager - Sofitel Mumbai BKC
3rd January 2013
The fact that this hotel is away from the traffic prone areas of Mumbai gives it an edge over the others..but on the flip side it wears a very deserted look, at least during my stay it looked like I was the only one living in the hotel. Cleanliness, rooms etc. - Excellent. If you like Awadi food this place (Jyraan) is excellent. Pondicherry Cafe - Disappointing! The services at the restaurants are reasonably good. Room services could have been better. Rating: 4.5/5View management response »
Management responseBonjour Valued Guest,Thank you for taking the time to share your comments with us and for choosing our hotel as your accommodation choice during your recent visit to Mumbai.While we are happy to read that you had an overall pleasant stay in our hotel, we regret to note your dissatisfaction with our all-day dining restaurant Pondichéry Café. If you could further elaborate on the points which did not really meet your expectations, we would be very interested in knowing how we could have made your stay more enjoyable. Please do not hesitate to contact me with regards to suggestions on how we could further improve our service levels.If I may request you, please contact me at your convenience on +91 22 6117 5000 or email me at H6451-GM1@sofitel.com to share your specific comments on areas we could have improved upon, to have made your stay more enjoyable.It was our pleasure being at your service and we look forward to welcoming you back to Sofitel Mumbai BKC in the near future.Sincèrement,Aashima SharmaHotel Manager - Sofitel Mumbai BKC
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.