Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.3/5 603 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Range of spa and leisure facilities

  • 14 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  603 reviews

TripAdvisor Rating  4.0/5  653 reviews

Nice hotel for business people

TripAdvisor rating 4.0/5

Danny S TripAdvisor review

The hotel is relatively old, but I like the lobby and the room which are spacious. The location is also serene, which makes a good hotel to rest for the evening. It's a good hotel for business people since there are plenty of area in the lobby to carry on business discussion.

Location is nice

Customer review rating 4.0/5

Ktandean Business - Confirmed reviews ALL

Quiet place to stay especially during business trips

Dear Kartono T., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the wifi problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit BUDIARSO General Manager

Good

Customer review rating 5.0/5

Ivan P. Families - Confirmed reviews ALL

Nice

Dear Ivan S K P., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso General Manager

Good stay

Customer review rating 4.0/5

Fajr Business - Confirmed reviews ALL

Nice place and good food

Dear Fajar H., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso General Manager

Best hotel I've found for Western travellers in Balikpapan

TripAdvisor rating 4.0/5

303graemet Solo travel - TripAdvisor review

Was pleasantly impressed with this hotel, definately not a 5 star and just scrapes a four star but overall i was happy. The hotel staff are all very friendly, and the food i ordered to the room was always very nice. The room was clean and housekeeping always keen to help or assist. The beds are comfortable and large. The only downsides that i encountered and hence losing a star in my opinion was down to the lack of proper hot water in the room, and the swimming pool was not cleaned in the week i was there, looked rather dirty so i gave it a miss. The hotel is also not situated in the nicest area of town, so i didnt venture out much.

Dear 303graemet, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments about how pleasant your stay was with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit BUDIARSO General Manager

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Other web-users rate our hotel

  • 71 reviews 9.1/10 Location
  • 404 reviews 7.5/10 Room
  • 327 reviews 7.7/10 Service
  • 11 reviews 6/10 WiFi
  • 189 reviews 8.8/10 Food
  • 171 reviews 6.8/10 Cleanliness
  • 140 reviews 8.7/10 Breakfast
  • 23 reviews 5.9/10 Value

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