Hotel - Novotel Balikpapan
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Novotel Hotel

Novotel Balikpapan Hotel

JL Brigjen Ery Suparjan No 2 
76112  BALIKPAPAN
INDONESIA

477 reviews
TripAdvisor Rating Based on 477 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air Conditioning
  • SEPINGGAN
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Golf course 18 holes
  • Billiards/Snooker

Catering

  • 2 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 58 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Balikpapan

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 477 reviews

The J 2016/10/03
« No Hassle Allright »

Quite old hotel. Lobby under renovation on the ceiling part. Room conditions quite torn down especially the carpet, with burned stained. Shower / Bathroom conditions, that was terrible , shower pressure not correct, warm water coming a little bit longer, so you need to turn it own for a couple minutes until the hot water come. I could say only 50-75% is still maintained, other than that, wow if its for me since it was just for a night, i would not say much. It has a very nice city view and ocean side view though from 831. Breakfast was a blast, very nice selection of foods, and quality wise, also consider not bad. Cafe during late night after 8 PM if i am not mistaken, offer discounted rate on the bakery.

Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear The J, Thank you for sharing your experience at Novotel Balikpapan. As one of hotel which has been operating for a long time, we are aware should always maintain the condition of room and its equipment in order to work well, for it continuously - we are constantly doing preventive maintenace program, painting etc. It is our hope you will give us the opportunity to serve you better in the future. We will make sure your experience will be much more enjoyable than your previous experience. Sincerely,

soonhoet 2016/01/29
« Excellent Hotel »

The services rendered is very good. the room was beautifully done with a nice sea view. the amenities is excellent, only thing missing is a shop that sell sim card for guest. location is not too far away from the airport, that's what i like best.

Novotel_Balikpapan, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Soonhoet, Thank you for sharing your experience at Trip Advisor. We were very delighted that you found excellent moment when staying at Novotel Balikpapan. We hope that this will also happened with others. Waiting to welcome you & your familiy back in the nearest future. Jurice Elviera M. Front Office Manager

leagon_lee 2015/11/02
« magnificent »

I'm very satisfied with Novotel Balikpapan, good atmosphere To stay, and Have a delicious breakfast. Very recommended To stay in Balikpapan, easy to go anywhere, for business and holiday. I enjoy stay

Novotel_Balikpapan, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Leagon_le, Thank you for your comment at TripAdvisor. It is a pleasant for us to know that your experience at Novotel Balikpapan met your expectation. I will share your comment to our team. I'm sure that this feedback will motivate them more to give the best for our guest. We are waiting to welcome you back to our hotel in the nearest future. Sincerely, Jurice Elviera M. Front Office Manager

srbonita 2015/07/25
« Nice! »

I went with my family and we enjoyed our stay there. We got nice rooms, they were spacious and clean. The service was nice and the food was great too. Too bad we went there in peak season. The only setback when there were a lot of people taking meals together was to keep the area clean.

Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Srbonita, Thank you for sharing your experience at TripAdvisor. It was glad to know that you was enjoy your stay with us. We will keep to improve our service so that our guest will be happy & keep return to our hotel. Wish to welcome you back & your family at Novotel Balikpapan. Sincerely, Jurice Elviera M. Front Office Manager

troostroos 2015/06/03
« Decent hotel for business trip »

Although it is a good hotel for short business stays due to the price and location, the hotel has seen better days as rooms and bathroom looked like it needed some upgrades and better maintenance. A/C was constantly making clicking noises, the sink was blocked, the closet lights and safe didn't work just to name a few.

Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear troostroos, Greetings from Novotel Balikpapan! We would like to thank you for choosing Novotel Balikpapan as your accommodation choice during your stay in Balikpapan. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s satisfaction is our top priority. We thank you very much for your patronage and look forward to having you back again at our hotel! With warm regards, Management of Novotel Balikpapan

Waty_98 2015/05/05
« Great up-grade »

I asked to upgrade the room from Superior to deluxe but the reception upgrade to executive room for the same price. WOW Great staying in the executive room where we had private living room and kitchen Bath and shower separated, nice breakfast with various of choice Check in and Check out both took at least 30 minutes standing up on the reception!!!!! Accor.. please train this front office, shame they can't be efficient doing the check in and out with my accor card. Thank you

Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Waty_98, Warm greetings from Novotel Balikpapan! Thank you for sharing your feelings about your stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. We thank you for your continued support and hope we will have the pleasure of serving you again soon. Best Regards, Management of Novotel Balikpapan

DixNg 2015/04/05
« Disappointed »

Upon arrival, I proceeded to check in and the staff was going through the process. When done, he gave me the room key without an upgrade. Though the loyalty card was given to him, he didn't seem to understand anything. I indicated that I'm a platinum member and he then upgraded me. I asked for lounge access and he said that there is no lounge as it has been shut down. Everything after that was like, if I asked for it, he might give me something. For example, I asked for the welcome drink and he proceeded to give one voucher. When I said we get free flow at the lounge, he proceeded to give another voucher. I was speechless and did not use any. The bathroom in #802 was horrible, when I shower, all the water will flow throughout the bathroom and flooded the urinal. From then, I couldn't wait to leave as your hotel cannot be sustainable if you are expecting to use a bathtub every night.... The next morning a colleague at the coffee shop at the hotel (across the check-in counters)... it took forever to get a staff to serve coffee and pay the bill.

Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Mr. Dix Ng, You are absolutely correct this is not our standard service for a valued client as yourself. We have taken the necessary actions to prevent this happening again. I want to personally apologize for your experience and please feel free to contact me for your next visit, which we will ensure has a much better feeling. Thank you for helping us to improve. Neil Gow General Manager

ericsam18 2014/11/26
« Clean and nice hotel »

I like the cleanliness of the hotel. Like the swimming pool. Nice hotel to stay for holiday with family. The breakfast menu are delicious. Especially freshborange juice. I will stay in this hotel again on next trip

Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear ericsam18, Warm Greetings from Novotel Balikpapan! May I begin by thanking you for your review on TripAdvisor regarding your recent stay in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is encouraging as our guest's satisfaction is our primary concern. I would like to end by saying that it was a pleasure to serve you at Novotel Balikpapan and we hope to see you again soon. Best Regards, Management of Novotel Balikpapan

Anton A 2014/09/17
« Unpleasant and uncomfortable experience »

before i have good experience stay in novotel december'13, but now i have bad experience with bad service, dirty room and so many insects in my room. not only that in 3rd day i stay, i got bad service with he's staff in fitness room. he's say 08.00 pm time out but i see in announcement board 09.00 time out. thank's

Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Anton A, Warm Greetings from Novotel Balikpapan! It has been our great pleasure to welcome you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us. Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. Your remark has been carefully noted and we can assure you that the necessary steps have been taken to avoid such inconvenience in the future. Please rest assured that appropriate action has been taken to improve the quality of our products and services to better meet the needs of our guests. We look forward to welcoming you back in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to contact us. Best Regards, Management of Novotel Balikpapan

Handi C 2014/05/13
« Very Disappointed! Not Recommend!!! »

I stay with my guest on 6th May until 7th May 2014 by Accor Advantage Plus Website for 2 rooms Non Smoking Room. The receptionist give us Smoking Room, my guest doesn't like smoking room, so after arguing for more than half an hour, they give me upgrade room only for my guest. I'm okay with that. When i book by internet, i bought breakfast for 3 person (1 room 2 person, and 1 room 1 person). I only breakfast for 2 person with my guest. And they upgrade my guest room but doesn't include breakfast. So they charge my credit card again for breakfast in my guest room. Very disappointed for me. Not recommended!

Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! It has been our great pleasure to welcoming you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us. We wish to extend to you our deepest apologies for the unfortunate incident that occurred during your stay. We will look into this matter accordingly. We hope you will give us another chance to welcome you on your next visit to Balikpapan. If we can ever be of any assistance, please do not hesitate to let us know. Best Regards, Management of Novotel Balikpapan

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