Hotel Novotel Balikpapan
JL Brigjen Ery Suparjan No 2
JL Brigjen Ery Suparjan No 2
Check in to Novotel Balikpapan, a 4-star contemporary hotel in the centre of Balikpapan. This Indonesian hotel is an excellent choice for business and leisure. Enjoy a relaxing massage and a dip in the jacuzzi or outdoor pool. A range of bars and restaurants with exceptional views guarantee you will make the most of your stay at Novotel.
Novotel Balikpapan is the first International Hotel in Balikpapan. The hotel is strategically located in the heart of the city and easily accessible. It offers a complete range of facilities for both business and leisure travelers .
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
This room welcomes you as a VIP with everything you need for a truly comfortable stay: The executive room treats you like a VIP: ocean views, Internet access and extra space. 1 king-size bed and a sofa. Up to 2 adults and 1 child.
A modern spacious room with 1 King bed or 2 single beds, en suite bath/shower, large ergonomic work area, satellite TV and internet access, broadband connection, laptop-size safe. The rooms offers city and ocean views. Up to 2 adults and 1 child.
Large, well-designed, the suite includes a separate lounge area and bathroom. It offers unbeatable facilities: city views, small pantry with microwave and access to the Business lounge. Up to 2 adults and 1 child.
Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.
The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.
Perfect place for apperitif and trendy music with tapas food.
Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.
Serving wine, located in the basement. music lounge style chill-out. Come and have drink in the perfect place modern out stylish to relax after work.
Serving fruit juices and cocktails with snacks.
Reviews collected from customers who booked on AccorHotels.com
The services rendered is very good. the room was beautifully done with a nice sea view. the amenities is excellent, only thing missing is a shop that sell sim card for guest. location is not too far away from the airport, that's what i like best.
Dear Soonhoet, Thank you for sharing your experience at Trip Advisor. We were very delighted that you found excellent moment when staying at Novotel Balikpapan. We hope that this will also happened with others. Waiting to welcome you & your familiy back in the nearest future. Jurice Elviera M. Front Office Manager
I'm very satisfied with Novotel Balikpapan, good atmosphere To stay, and Have a delicious breakfast. Very recommended To stay in Balikpapan, easy to go anywhere, for business and holiday. I enjoy stay
Dear Leagon_le, Thank you for your comment at TripAdvisor. It is a pleasant for us to know that your experience at Novotel Balikpapan met your expectation. I will share your comment to our team. I'm sure that this feedback will motivate them more to give the best for our guest. We are waiting to welcome you back to our hotel in the nearest future. Sincerely, Jurice Elviera M. Front Office Manager
I went with my family and we enjoyed our stay there. We got nice rooms, they were spacious and clean. The service was nice and the food was great too. Too bad we went there in peak season. The only setback when there were a lot of people taking meals together was to keep the area clean.
Dear Srbonita, Thank you for sharing your experience at TripAdvisor. It was glad to know that you was enjoy your stay with us. We will keep to improve our service so that our guest will be happy & keep return to our hotel. Wish to welcome you back & your family at Novotel Balikpapan. Sincerely, Jurice Elviera M. Front Office Manager
Although it is a good hotel for short business stays due to the price and location, the hotel has seen better days as rooms and bathroom looked like it needed some upgrades and better maintenance. A/C was constantly making clicking noises, the sink was blocked, the closet lights and safe didn't work just to name a few.
Dear troostroos, Greetings from Novotel Balikpapan! We would like to thank you for choosing Novotel Balikpapan as your accommodation choice during your stay in Balikpapan. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s satisfaction is our top priority. We thank you very much for your patronage and look forward to having you back again at our hotel! With warm regards, Management of Novotel Balikpapan
I asked to upgrade the room from Superior to deluxe but the reception upgrade to executive room for the same price. WOW Great staying in the executive room where we had private living room and kitchen Bath and shower separated, nice breakfast with various of choice Check in and Check out both took at least 30 minutes standing up on the reception!!!!! Accor.. please train this front office, shame they can't be efficient doing the check in and out with my accor card. Thank you
Dear Waty_98, Warm greetings from Novotel Balikpapan! Thank you for sharing your feelings about your stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. We thank you for your continued support and hope we will have the pleasure of serving you again soon. Best Regards, Management of Novotel Balikpapan
Upon arrival, I proceeded to check in and the staff was going through the process. When done, he gave me the room key without an upgrade. Though the loyalty card was given to him, he didn't seem to understand anything. I indicated that I'm a platinum member and he then upgraded me. I asked for lounge access and he said that there is no lounge as it has been shut down. Everything after that was like, if I asked for it, he might give me something. For example, I asked for the welcome drink and he proceeded to give one voucher. When I said we get free flow at the lounge, he proceeded to give another voucher. I was speechless and did not use any. The bathroom in #802 was horrible, when I shower, all the water will flow throughout the bathroom and flooded the urinal. From then, I couldn't wait to leave as your hotel cannot be sustainable if you are expecting to use a bathtub every night.... The next morning a colleague at the coffee shop at the hotel (across the check-in counters)... it took forever to get a staff to serve coffee and pay the bill.
Dear Mr. Dix Ng, You are absolutely correct this is not our standard service for a valued client as yourself. We have taken the necessary actions to prevent this happening again. I want to personally apologize for your experience and please feel free to contact me for your next visit, which we will ensure has a much better feeling. Thank you for helping us to improve. Neil Gow General Manager
I like the cleanliness of the hotel. Like the swimming pool. Nice hotel to stay for holiday with family. The breakfast menu are delicious. Especially freshborange juice. I will stay in this hotel again on next trip
Dear ericsam18, Warm Greetings from Novotel Balikpapan! May I begin by thanking you for your review on TripAdvisor regarding your recent stay in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is encouraging as our guest's satisfaction is our primary concern. I would like to end by saying that it was a pleasure to serve you at Novotel Balikpapan and we hope to see you again soon. Best Regards, Management of Novotel Balikpapan
before i have good experience stay in novotel december'13, but now i have bad experience with bad service, dirty room and so many insects in my room. not only that in 3rd day i stay, i got bad service with he's staff in fitness room. he's say 08.00 pm time out but i see in announcement board 09.00 time out. thank's
Dear Anton A, Warm Greetings from Novotel Balikpapan! It has been our great pleasure to welcome you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us. Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. Your remark has been carefully noted and we can assure you that the necessary steps have been taken to avoid such inconvenience in the future. Please rest assured that appropriate action has been taken to improve the quality of our products and services to better meet the needs of our guests. We look forward to welcoming you back in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to contact us. Best Regards, Management of Novotel Balikpapan
I stay with my guest on 6th May until 7th May 2014 by Accor Advantage Plus Website for 2 rooms Non Smoking Room. The receptionist give us Smoking Room, my guest doesn't like smoking room, so after arguing for more than half an hour, they give me upgrade room only for my guest. I'm okay with that. When i book by internet, i bought breakfast for 3 person (1 room 2 person, and 1 room 1 person). I only breakfast for 2 person with my guest. And they upgrade my guest room but doesn't include breakfast. So they charge my credit card again for breakfast in my guest room. Very disappointed for me. Not recommended!
Dear Valued Guest, Warm greetings from Novotel Balikpapan! It has been our great pleasure to welcoming you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us. We wish to extend to you our deepest apologies for the unfortunate incident that occurred during your stay. We will look into this matter accordingly. We hope you will give us another chance to welcome you on your next visit to Balikpapan. If we can ever be of any assistance, please do not hesitate to let us know. Best Regards, Management of Novotel Balikpapan
I stayed at novotel balikpapan for business purpose. Located near to the beach, that would be wonderful if you got the room with sea view and pool side. Very clean and tidy room. The room service also good... Very quick order. Please try the chocolate molten cake from room service... Very recomended.
Dear Valued Guest, Warm greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your stay in Balikpapan and for taking the time to post your comment on TripAdvisor. We are pleased to read that you had an enjoyable stay with us. Your comments on the service provided by our staff and the facilities are most gratifying and we will share them with the whole team. It was a real pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel! Best Regards, Management of Novotel Balikpapan
We booked online for 2 nites. Only twin bed available which inconvenient for 2 ppl and my 2yrs kid. Aircond was not working and called the engineer to fix it. For the same room rate, I could hv stayed in a better hotel/room.
Dear Valued Guest, Warm greetings from Novotel Balikpapan! It has been our great pleasure to welcome you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of accommodation we want to offer our guests. We thank you very much for your patronage and look forward to having you back with us at Novotel Balikpapan. Best Regards, Management of Novotel Balikpapan
Rooms are average, general comfort is average. The bed is good. When you leave the room, power stops; so do the aircond and the mini-bar! Hence a moisture smell in the room. Sometimes difficult for the maids to replace all towels and toilet paper, unless you ask for it. At restaurant service is good and friendly; but it is pricy compared to much better restaurants nearby.
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