ibis Melbourne Glen Waverley 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,263 reviews

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297 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

Guests staying at ibis Melbourne Glen Waverley can enjoy a wide range of convenient services and facilities, such as complimentary WIFI access in guest rooms and throughout the hotel, connecting guest rooms and reduced mobility guest rooms.

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Telephone
Fax +61 3 9518 7117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,263 reviews

TripAdvisor Rating  4.0/5  576 reviews

Well located

Customer review rating 3.5/5

Bec Families - Confirmed reviews ALL

Great to walk to and from dinner. Staff were helpful.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that our convenient location and the helpfulness of our staff positively impacted your stay, contributing to the ease and enjoyment of your dining experiences in the surrounding area. However, we note your comment regarding the training of our trainees and we take this feedback seriously. Rest assured, we are continuously working on improving our training processes to ensure our guests receive the best possible service at all times. Additionally, we apologize for the oversight regarding the toilet paper supply in your room. We aim to provide complete comfort and convenience for our guests, and we have taken note of your input for future improvements. We are grateful for your positive remarks about our location and staff, and we look forward to the opportunity to demonstrate our commitment to guest satisfaction during your next visit. The entire team looks forward to welcoming you back. Kindest regards, Vishabh Verma, Guest Experience Manager

Ideal Location

Customer review rating 5.0/5

Bob E. Business - Confirmed reviews ALL

Very brief stay, arriving late and leaving early next morning. Room was comfortable with clean and good quality amenities.

Dear Bob, Thank you for such a great review. It is a pleasure to know that we were able to meet your expectations and that our location was so suited to your needs. We are so pleased that you enjoyed a comfortable stay with us and appreciate your kind comments about our team members and high standards. We look forward to a return visit from you in the future. Best wishes, Vishabh Verma, Guest Experience Manager Ibis Melbourne Glen Waverley

Convenient location and very clean.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Overall the experience was excellent. Staff were friendly, facilities were clean and well maintained. Only thing that could have made the experience better is a microwave in the room.

Dear Guest, Thank you for reviewing your recent experience. We're delighted to hear that our convenient location and our commitment to cleanliness met your expectations and contributed positively to your stay. While we currently do not offer microwaves in the rooms, we appreciate you bringing this to our attention as we continually strive to enhance our guest experience. Please know that we do have a variety of dining options within walking distance, and our staff is always eager to assist with any dining recommendations. It brings us great joy to know that our friendly staff played a significant role in making your stay excellent. At ibis Melbourne Glen Waverley, we take pride in our team's dedication to guest satisfaction. We are hoping to welcome you back in the future. All the best. Vishabh Verma, Guest Experience Manager Ibis Melbourne Glen Waverley

Good location

Customer review rating 3.5/5

Laurence Families - Confirmed reviews ALL

Good price and comfortable

Dear Laurence, We would like to thank you for this review about your recent experience in our hotel. We're delighted to hear that you found our location to be convenient and our pricing competitive, alongside the comfort of your stay. Your comments affirm our commitment to providing a great experience for our guests. However, we regret to hear that the condition of your bathroom did not meet the high standards we strive for. We take pride in our hotel's cleanliness and it's concerning to learn about the mould issue you've encountered. We are looking into this with our housekeeping team to ensure it remains an isolated incident. Furthermore, we apologize for any disappointment caused by the overall neatness of the room. Our aim is always to provide a clean, welcoming environment and we will reinforce this focus with our team. Despite the aspects that fell short of expectations, it is heartening to know that the simplicity and ease of your stay were positive elements of your experience with us. It is these facets we wish to enhance and perfect for all our valued guests. We hope to welcome you back. Best wishes, Vishabh Verma, Guest Experience Manager Ibis Melbourne Glen Waverley

Well appointed, clean, good stay.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It was a good stay

Dear Guest, Thank you for reviewing your recent experience. It is heartening to learn that you found our staff friendly, our location convenient, and were satisfied with the overall cleanliness of your room. These are aspects we take great pride in and continuously strive to maintain. We regret to hear about the inconvenience you experienced with the key cards. Please rest assured that we are looking into this matter to prevent such occurrences in the future. Furthermore, we are grateful for your suggestion regarding the extension of day stay hours and will consider its feasibility as we aim to cater to the needs of our guests visiting nearby specialist centres. We are also delighted that you have taken note of our sustainable development initiatives. Ensuring our operations are environmentally responsible is a priority for us, and we're glad when our efforts are recognized by our guests. However, it is concerning to note your rating of our loyalty programme, and we would welcome any additional feedback you might have to help us understand how we can improve in this area. Your recommendation is the highest compliment we could receive, and it is our hope that the positive aspects of your stay will encourage your return. We are hoping to welcome you back in the future. All the best. Vishabh Verma, Guest Experience Manager Ibis Melbourne Glen Waverley

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Other web-users rate our hotel

  • 478 reviews 8.9/10 Location
  • 835 reviews 6/10 Room
  • 767 reviews 7.5/10 Service
  • 12 reviews 5/10 WiFi
  • 406 reviews 5.4/10 Cleanliness
  • 218 reviews 4.9/10 Value
  • 179 reviews 7.2/10 Breakfast

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