ibis Styles Perth (previously all seasons) hotel

"our stay one night"

16th February 2013, kitty442, Mount Barker, Australia

service room and breakfast good my husbands evening meal of pork sausages was not good they were pink inside my fish and chips were good coffee at breakfast could be a lot hotter. Leave your car parked can walk to town. go for a superior room which has opening windows.l

Management responseDear Kitty442,Thank you very much for the feedback regarding your recent stay at ibis Styles Perth. Your feedback is very valuable to the consistent improvement of the hotel.I am very glad to hear that you enjoyed the room service, the breakfast, fish and chips and the convenience of our car parking. One of our many unique selling points is our large secure car park which is also the most affordable in Perth.I am sorry that the pork sausage and coffee were not up to our usual standards. I can assure you that I will forward this feedback on to our Head Chef and Food & Beverage Manager in order to address immediately.Thank you again for your feedback regarding your recent stay at ibis Styles Perth. I do hope that we can welcome you back to the hotel in the near future.Kind Regards,Glen EricksonGeneral Manageribis Styles Perth
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"Ibis Stlyes Perth"

11th February 2013, Karen v, Newcastle, Australia

We stayed 1 night in this hotel and had no serious issues apart from a smell which was coming from the drains etc in the bathroom, after placing plugs in all drains the smell was all but gone, reported this to the hotel manager and he seemed to appreciate the feedback and apologised sincerely.

Management responseDear Karen v,Thank you kindly for your comments regarding your recent experience at ibis Styles Perth. I am glad to hear that your stay was a comfortable experience and that you were happy with the service provided.I am sorry to hear that there was an issue with the drains in your room and I am very appreciative of the fact that you brought this to our attention. I can assure you that we have since addressed the issue and put measures in place to prevent a reoccurence.I know that your feedback will serve as great encouragement to our team who are continually aiming to make our guests as comfortable as possible.Thank you again for your feedback and I hope that we can welcome you back to the hotel in the near future.Kind Regards,Glen EricksonGeneral Manageribis Styles Perth
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"Great Value, Great Service, Great Location"

11th February 2013, Jim L

After using IBIS hotels extensively while travelling through France last year, we were very happy to try this hotel again. When we last stayed here some years ago, the hotel was quite rundown and not a good experience, but now it is a great place to stay, with excellent service and great value. It is a great location, with easy parking and easy to come and go.

Management responseDear Jim L,Thank you kindly for your feedback regarding your recent stay at ibis Styles Perth.I am really glad to hear that your experience was positive and that you noticed some of the changes that we are implementing at the hotel.We will continue to strive towards providing a superior service standard to all of our guests and I know that your feedback will encourage all of the team to put their best foot forward.Thank you again and I hope that we can welcome you back to the hotel in the near future.Kind Regards,Glen EricksonGeneral Manageribis Styles Perth
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"Favourite in Perth"

2nd February 2013, rosskay2, Geraldton, Australia

The service is excellent and our room was roomier than some hotels. We found the bed a bit softer than we prefer but this was the only time we have had this. Location not far (walking distance) from free bus to city with plenty of restaurants in vicinity although we found the restaurant in hotel reasonably priced. Place has nice atmosphere about it.

Management responseDear Rosskay2,Thank you kindly for your comments regarding your recent stay at ibis Styles Perth.I am very glad to hear that you enjoy staying at ibis Styles Perth and I am very appreciative of your loyalty to the hotel.I will most certainly pass your comments on to the team who will take a great deal of encouragement from your feeback.We do continuously strive to provide a superior level of service to all of our guests and I hope that we can welcome you back to the hotel in the near future.Kindest Regards,Glen EricksonGeneral Manageribis Styles Perth
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"TOTALLY UNSATISFIED"

11th January 2013, 1GUY44, Geraldton, Australia

My partner and I was not very impressed with the hotel we stayed in as the staff were very unwelcoming towards us we are both of (Aboriginal descent) yet they were very polite to the NON INDIGENOUS patrons who presented to the counter to book in. I myself am a member of the Accor Hotels (Silver Membership) I was really hoping to get a better deal for the accommodation standard wise, the room was to small, did not have a descent view out the window. I will definately not be recommending the hotel to other people in my networks until some serious changes are made in the hotel.

Management responseDear 1Guy44,Thank you kindly for your feedback regarding your recent stay at ibis Styles Perth. I am very sorry to hear that your stay was not a pleasant experience, please accept my sincerest apologies.I am very sorry to hear that you felt as though you were treated differently as a result of your heritage. As part of the Accor group, ibis Styles Perth is very actively involved with the Indigenous community including initiatives such as the development of our own Reconciliation Action Plan, Indigenous Employment Program, Naidoc Week involvement and ongoing education programs. I would greatly appreciate it if you could please contact me directly so that I can discuss this particular incident further with you and ensure that I address any issues accordingly (h6394-gm01@accor.com).At ibis Styles Perth, we do strive to provide all of our guests with an exceptional level of service. Once again, I am very sorry that on this paricular occasion your stay was not a comfortable experience and I would greatly appreciate the opportunity in order to be able to welcome you back to the hotel and demostrate our true level of hospitality.Sincerely,Glen EricksonGeneral Manageribis Styles Perth
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"weekend getaway"

21st December 2012, BetteSydney, Sydney

The service at the hotel was great. It was 24hrs which is very helpful when you have an early morning flight. The rooms were nice neat and clean. Just a good comfortable place to lay your head at night. Good value for money with breakfast included. As you don't get this much any more. Within walking distance to city. Has some great Asian eateries nearby.

Management responseDear BetteSydney,Thank you kindly for your feedback regarding your recent stay at ibis Styles Perth. I am very glad to hear that the service that you received was of a high standard. I will most certainly forward this encouraging feedback on to the team.It is also good to hear that the location of the hotel was convenient to your needs during your stay.Thank you again for your comments and we very much look forward to welcoming you back to the hotel on your next visit to Perth.Kind Regards,Glen EricksonGeneral Manageribis Styles Perth
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"Excellent stay at Ibis Styles"

13th December 2012, Peto5, Perth

Really noticed a difference in the service at this hotel this time. Parking onsite is great, love the location. Thought this was a good value, clean place for family to stay. Had a lovely evening meal.

Management responseDear Peto5,Thank you kindly for your feedback regarding your recent stay at ibis Styles Perth. I am very pleased to hear that you had an enjoyable experience and that the location was convenient for your needs.We have been working hard on continously improving our level of service and it is pleasing to know that it is having a positive effect. I will be sure to pass this feedback on to the team who will be very much encouraged by it.I look forward to welcoming you back to the hotel in the near future.Kind Regards,Glen EricksonGeneral Manageribis Styles Perth
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"Cricket at the WACA"

8th December 2012, Ted812, Bunbury, Australia

Good location,clean rooms,staff very helpful,good service,meals in restaurant good,quick check in and out,no noise.TV reception in room could be better and more foxtel channels.Parking undercover is good at hotel with security monitoring.Excellent hot shower.Only 1 brand of cider at the bar!

Management responseDear Ted812,Thank you kindly for your feedback regarding your recent experience at ibis Styles Perth. I am very glad to hear that your stay was a comfortable one and that the staff were friendly and helpful. I will most certainly share this feedback with the team, as they do take a lot of pride and pleasure in accommodating our guests and therefore this feedback will be very much appreciated.Unfortunately we didn't get the result that we were hoping for in the cricket, however hopefully we can turn that around in the one day series. We very much look forward to welcoming you back to the hotel in the near future.Kind Regards,Glen EricksonGeneral Manageribis Styles Perth
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"A nice location to experience Perth"

2nd December 2012, SharifBJ, Shah Alam, Malaysia

In overall, the stay at this hotel is a pleasant experience. The location is a bit far from free Blue CAT service to go to Perth CBD. However, the sound proofness of the wall need to be looked into. We like the continental breakfast offer and selection.

Management responseDear SharifBJ,Thank you kindly for your feedback regarding your recent stay at ibis Styles Perth. I am very pleased to hear that your experience was a pleasant one and that you enjoyed the complimentary continental breakfast that we include with all of our rates.I am sorry that the sound proofing of your room was not sufficient during your stay, I can assure you that we are investigating this and will look at every possible solution to rectify it.As noted in the title of your response, we are very fortunate that the location of the hotel is so convenient to Perth's best restaurants and only a short stroll into the middle of the CBD. I am glad that the location was convenient to your needs.Thank you again for your feedback regarding your recent stay at ibis Styles Perth and I hope that we can welcome you back to the hotel in the near future.Regards,Glen EricksonGeneral Manageribis Styles Perth
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"Unsatisfied stay"

26th November 2012, RemiZouki, Brunei

I had a very bad experience during my stay eventhough some of the staff were very helpful.This hotel did not meet my expectations and I do not think it meets Accor standards. Being a frequent guest at Accor hotels, I was disappointed the fact i booked this hotel.

Management responseDear RemiZouki,Thank you kindly for your feedback regarding your recent stay at ibis Styles Perth. I am very sorry to hear that your stay was not to your satisfaction, please accept my sincerest apologies.While I am very glad to hear that you found the staff friendly and helpful, I am concerned that you had a 'bad experience at the hotel' and I would greatly appreciate the opportunity to address the issue in order to prevent a reoccurence. Please feel free to contact me directly at the hotel via email at h6394-gm01@accor.com.Once again, thank you kindly for your feedback and I do hope that we can one day welcome you back to the hotel to offer you the high level of experience that we are accustomed to providing.Regards,Glen EricksonGeneral Manager
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"Good location"

22nd November 2012, Ballarat

The hotel is in a good location and walking distance to both Beaufort St and the Chinatown areas of Northbridge, as well as a short stroll to the Perth CBD. There are good access points to public transport with Perth Railway Station just a 10-15 min stroll.The room we were in had no opening windows and a rather tacky picture painted on a board covering the window. This meant that we had to have the air conditioner on given it was hot and humid. It would have been nice to have been able to have some air come in when the weather cooled down.Parking was $10 per night which I didn't think was too bad as it was undercover. Overall, a good hotel and I would certainly stay there again.

"Art"

8th November 2012, Castlemaine

A convenient palce to stay to get to the Art Gallery and to get public transport to Fremantle and its Maritime shipwreck museum. The carpark was affordable and easily accessible, once one knew it was on a one-way street.

"Near Action"

19th October 2012, QuickTripper343, Geelong, Australia

It is great to stay in a location where it is walking distance to attractions, going out and the CBD. However, ask for a quiet room as if near the stairs you will hear noise from the lobby and people having breakfast. I asked for a quiet room but was NOT given one! The mattresses could be better. The staff are good.

Management responseDear QuickTripper343,Thank you very much for your feedback regarding your recent stay at ibis Styles Perth. I am very glad to hear that the location of the hotel was convenient to your needs while in Perth. Furthermore, it is always great to hear good feedback regarding the service at the hotel, as this is something that the team strives for every day.I am sorry to hear that your room was not as quiet as what we would have wanted it to be. We are continuously looking at ways in which we can better sound proof our rooms in order to ensure a comfortable night sleep for all of our guests.Thank you again for your feedback and we look forward to welcoming you back to the hotel in the near future.Regards,Glen EricksonGeneral Manager
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"Very Happy"

13th September 2012, BecMcNeil, Mandurah, Australia

We stayed for a girls weekend, check in was quick and easy, no problems when we came back at 3am, didn't make breakfast as we were so comfy in our beds we slept until 10am. Check out was no problem either. Overall we were very happy with our stay and would stay there again.

"No comments. Thanks very much"

9th September 2012, AboAlk, Muscat, Oman

This was my second time at this hotel and really enjoys staying there. The room is very good and all the staff are friendly and helpful, and the surroundings are very pleasant.I’m planning for another trip to Melbourne in few months and my first choice of hotel would be all season, I like the special offer provided by hotel.

"Over charged & under delivered"

4th September 2012, guess_my_screen_name, Sydney, Australia

I have been staying at this hotel for the past 3 years, but it has now got ideas way above its station. I know that Perth is an expensive place to stay, but seriously, $350 a night for this hotel is way out of line. My room would have been worth at the most, $200 a night. Like all hotels in Perth, supply & demand is dictating prices, some hotels though are clearly taking advantage. If you want to stay in Northbridge, use Hotel Northbridge. That is one of the few hotels in Perth that still offers value for money. Problem is, that fact is becoming well known & it is very hard to get a room there unless you book well in advance.

"Great Breakfast, Friendly Service"

28th August 2012, Dee6280, Perth, Australia

all seasons Perth offers friendly hospitality, a great full breakfast with good coffee. The location is perfect for people who want to go out and enjoy Perth's nighlife, close to Northbridge and the Ellington. We stayed in a basic standard room - not flash, but clean and enjoyed our night on Robinson Ave.