ibis York Centre hotel

"Would use this hotel the next time I visit York"

19th May 2012, MrOre, Kingston upon Thames, United Kingdom

Like a good many hotels in old buildings some works are needed to bring up to modern standards. Our room had tissue paper to stop draughts coming through the top of the window frame, for example. These failings are not things that cannot be resolved and the positives of cleanliness and an attentive staff at all times far outweigh any negatives. It is so close to the station too, with some nice bars and restaurants, in addition to its own good value food, also on the doorstep. As a real ale drinker although the food appealed to me I preferred to use the external bars for drinking and the location of the hotel allowed me to easily do this.

"Not quite your typical Ibis"

14th April 2012, Barnsley, United Kingdom

Super old building with a bit of character-creaking floors, banging doors yet lovely rooms; pity it doesn't give you hand towels!

Management responseThank you for your kind review.Being a grade 2 listed building we do differ from the majority of Ibis hotels. I am happy to hear that you enjoyed the character of our building.I am sorry for any inconvenience caused to you regarding the lack of hand towels in your room, should you wish to visit us again in the future please feel free to mention this to the reception team who will provide extra towels for you.
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"Ibis - York"

10th April 2012, Leeds

Nice basic hotel, close to city, shopping, restaurants and train station yet far away from centre to avoid noise (10 minute walk).Room was comfortable with large shower room. We had a good nights sleep and woke up refreshed,The staff were poite and helpful. Breakfast was tasty; with good selectiom available. We would definately stay at the Ibis York again if we wanted a few days in York.

Management responseI was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know they will be delighted to learn that their efforts have been appreciated and remembered.We look forward to welcoming you back in the near future.
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"Dowm time in York"

2nd April 2012, Edinburgh, United Kingdom

This Ibis hotel is ideal for a city break in York, especially if you plan to travel by train. We were only 10 minutes’ walk from station and 5 minutes’ walk from the York wall walk. The Hotel staff where very friendly and helpful. The room was cheap and cheerful, all in all a good time was had

Management responseThank you for your review.I'm glad to hear that the situation of the hotel met your needs during your recent stay.I will pass on your kind words to my team and I'm sure they will be happy that their efforts have been noticed.I look forward to welcoming you back to the Ibis York for some more relaxing down time.
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"Disappointing beds!"

23rd February 2012, London, United Kingdom

This hotel is conveniently located for the railway station, the city and local buses. It is clean and reasonably well furnished, the staff are efficient and friendly and the breakfasts are good. Our double room on the ground floor was equipped to accommodate disabled guests - not a problem for us except that the bathroom had a shower but no cubicle - so the whole of the bathroom floor became rather wet after the shower had been used and no provision had been made for drying it off. Our only complaint overall was that the room contained twin beds; the wooden bases could be pushed together, but the mattresses wouldn't stay in place!!

Management responseThank you for taking the time to post your review.I'm happy to hear the location of the hotel suitable for your base while staying in in our beautiful city.We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back.Kind regards,Helen Eades.Guest relations.
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"needs some improvement"

22nd February 2012, Skipton, United Kingdom

room wasn't the cleanest. Bed wasn't comfortable and we made the mistake of removing the sheets in the morining only to discover how dirty the matress and pillows were (this includes blood stains) Walls were really thin so you could hear all noises from all other people staying in the hotel and also cars passing by. The bed vibrated everytime a truck passed by (we were staying on the second floor)Toilet was pretty decent, though.

Management responseThank you for your review.We take housekeeping issues very seriously and the points you raised have been passed over to our Head housekeeper for her to investigate and prevent any housekeeping issues to arise in the future.Kind regards,Helen Eades.Guest relations.
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"A pleasant stay in York"

19th February 2012

Friendly and helpful service, the room was clean and not too small the bed was comfortable. The hotel is well positioned, within walking distance of York city centre. The restaurant provided a generous breakfast at a very reasonable price and lunchtime and evening snacks and meals are available; a limited but acceptable menu. The walls were perhaps a little thin and traffic noise sometimes intrusive but such excellent value for money

Management responseI’m delighted you enjoyed your stay. I will personally pass on your comments about our friendly and helpful staff, I'm sure they will be pleased to hear their effots have been appreciated.I'm also pleased to hear that you enjoyed our restaurant service and choice.Please rest assured that I will take note of your comments about the sound insullation and am working with my maintainence team to find a solution.We look forward to welcoming you back in the near future.kind regards, Helen Eades.Guest relations.
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"Reasonable"

17th February 2012, Norwich, United Kingdom

Handy for station and certain bus routes, 10 min walk from centre. The usual reliable Ibis standard. Don't expct the free foyer internet terminal to be working. I complained a year ago and still not fixed.

Management responseThank you for posting you reveue regarding your recent stay. I am happy to hear that you found the location of the hotel handy for your stay.I am however disappointed to hear that you found the internet terminal in the lobby broken during your stay, this problem has now been rectified and for any future stay at the hotel you should not experience the same problem.Kind regards,Helen Eades.Guest relations.
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"A VERYcold nite in York!"

15th February 2012, AndyandDiMac, Nottingham, United Kingdom

I think this was the coldest nite of the year, 14o below! Which is cold for England.I had to get another duvet, the staff were superb on all counts, nothing was to much trouble or bother. Thanks to all concerned for making our stay such a nice one.

Management responseMy team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . With such cold weather that we have been experiencing I'm happy to find that you were given a second duvet and that my team helped you when neededWe look forward to welcoming you back at Ibis York.Kind regards,Helen Eades.Guest relations.
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"York Ibis"

9th February 2012, Walsall, United Kingdom

Excellent location, a short walk from the city centre, with own car park. Basic, but clean. Breakfast could have provided more choice, but staff friendly and helpful. Good, powerful shower, but bed a bit too soft for our liking. Would definitely consider staying there again.

Management responseThank you for taking the time to post your review.I will pass on your kind comments about the staff service to my team.I'm sorry that you found the bed too soft for your liking, but beds are firmness are a personal choice and i apologise that you found ours too soft.We look forward to welcoming you back in the near future.Kind regards,Helen Eades,Guest relations.
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"FREEZING COLD OUTSIDE"

7th February 2012, ANNIEDarlington, Darlington, England

The warmth of the hotel was a welcome escape from the freezing cold outside. The staff were exceptionally helpful, polite and friendly. The room was roomy, warm, comfortable and ideal for our visit to York. We had a hearty buffet breakfast with as much tea and coffee as we could drink. It was only a short 5 minute walk to Micklegate and a further 10 minutes to reach the centre, i.e. the Minster and Shambles. The cost of the hotel was more than reasonable at £42.50 Bed & Breakfast for a couple sharing a double room. Will certainly recommend this hotel to friends and family.

Management responseI would like to personally thank you for the positive comments and i will send feedback to my team about their efforts which have been appreciated.I am disappointed to hear that you had to find an alternative pub to get your guiness, but i can assure you that should you wish to visit us in the future that you will find the guiness surger just as good quality as guiness on tap.We look forward to welcoming you back soon.Kind regards,Helen Eades,Guest relations.
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"ibis hotel york"

4th February 2012, cleveland england

excellent service from reception to room would definetly come back and recommend the room was clean excellent and nice and warm and the staff couldnt do enough for youwould return without a doult top marks to the staff thankyou

"Good budget hotel in good location AND free parking"

4th February 2012, Denise_

Stayed Friday 27th Jan for one night. Room basic but a good layout and it had everything that was needed. Hairdryer, tea and coffee making facilities. There was a large mirror with a socket next to it for drying hair, which is sometimes unusual even in 5 star hotels. No bath, but Shower was excellent. Good, budget hotel in a good location. The hotel has its own car park which is small but free which was a bonus. Breakfast buffet again was good value for money.Staff helpful and friendly. Will definitely return when next in York.

"Birthday treat for my partner and friends."

7th January 2012, Nottingham

Enjoyed our stay at the hotel. Good location, a pleasant 10 mins walk to the city centre.The rooms had a hairdryer, t.v and other services. Buffet breakfast was good, polenty of choice. My only complaint was the key card played up and a member of staff had to let us in. Friendly, helpful staff.I would recommend this hotel.

Management responseMany thanks for your review. We always welcome feedback from our guests; my team and I are glad that you enjoyed your stay with us at Ibis York for this special occasion. I hope we can be part of your future travel plans. Kind regards, Helen EadesGuest Relations
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