Hotel - Sofitel Guaruja Jequitimar
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Sofitel Hotel

Sofitel Guaruja Jequitimar hotel

Av Marjori da Silva Prado 1100  Praia de Pernambuco 
11444000 GUARUJA
BRAZIL

1,568 reviews
TripAdvisor Rating Based on 1,568 reviews
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Hotel Sofitel Guaruja Jequitimar

French luxury and local cuisine in the worlds most exciting cities

Measuring over 829,000 sq.ft. (77,000 sq.m.) and with a developed area of over 474,000 sq.ft. (44,000 sq.m.), the Sofitel Guarujá Jequitimar sets the benchmark for luxury resorts on the São Paulo coast. Just over an hour from the state capital and just 15 minutes by helicopter, the Sofitel hotel stands out due to its architectural design comprising low buildings that delicately complement the winding coastline.

Hotel extras

This Sofitel Guaruja hotel is the first in Brazil where Le Spa is established. Discover the relaxation and well being found only at Le Spa at Sofitel, making this hotel in Guaruja, Brazil, a true paradise.

This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet (Paying)
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Number
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet (Paying)
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air Conditioning
  • DE GUARULHOS
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Number
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions
    • Parasailing (Paying)
    • Rowing
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Wind surfing facilities
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 30 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Hotel - Sofitel Guaruja Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000
GUARUJA
BRAZIL

Tel: (+55)13/21042000
Fax: (+55)13/21041008

Check-in from 15h00
Check out up to 12h00
Access and transport
  • RIO DE JANEIRO - GUARUJA : 
  • RIO DE JANEIRO - SANTOS : 
  • SAO PAULO- GUARUJA : 
  • CONGONHAS AIRPORT At 80km / 49.71 miles
  • DE GUARULHOS At 150km / 93.21 miles  - Shuttle paying

GPS : -23.970838, -46.187973

Our rooms

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

  • Junior Suite with King Size Bed, sea views, bathtub, balcony and free WIFI
    Junior Suite with King Size Bed, sea views, bathtub, balcony and free WIFI Junior Suite

    Room measuring 764 sq. ft. (71 m²) with 151-sq.-ft. (14-m²) balcony, bathroom with whirlpool bath and walk-in shower, L'Occitane products, closet, Sofitel MyBed, Nespresso machine, air conditioning, 32" TV, DVD and free WIFI.

  • Luxury Suite with 1 King Size Bed, sea views, bathtub balcony, and free WIFI.
    Luxury Suite with 1 King Size Bed, sea views, bathtub balcony, and free WIFI. Junior Suite

    Room measuring 614 sq. ft. (57 m²) with 86-sq.-ft. (8-m²) balcony, bathroom with whirlpool bath and walk-in shower, L'Occitane products, closet, Sofitel MyBed, Nespresso machine, air conditioning, 32" TV, DVD and free WIFI.

  • Superior Room with 1 King Size Bed, balcony, sea views and complimentary WIFI
    Superior Room with 1 King Size Bed, balcony, sea views and complimentary WIFI Superior Room

    Room measuring 409 sq. ft. (38 m²) with a 54-sq.-ft. (5-m²) balcony and ocean views, exclusive Sofitel MyBed, bathroom with L'Occitane products, A/C, 32" TV, DVD and free WIFI. Connecting rooms available on request and subject to availability.

  • Classic Room with 1 King Size Bed, balcony, views of the mountains and free WIFI
    Classic Room with 1 King Size Bed, balcony, views of the mountains and free WIFI Classic Room

    Room measuring 409 sq. ft. (38 m²) with 54-sq.-ft. (5-m²) balcony and views of the mountains, exclusive Sofitel MyBed, bathroom with L'Occitane products, A/C, 32" TV, DVD and free WIFI. Connecting rooms available on request and subject to availability.

  • Prestige Suite with 1 King Size Bed, ocean views, terrace with outdoor hot tub, WIFI
    Prestige Suite with 1 King Size Bed, ocean views, terrace with outdoor hot tub, WIFI Prestige Suite

    Room measuring 1227 sq. ft. (114 m²) with 710-sq.-ft. (66-m²) balcony, bathroom with whirlpool bath and walk-in shower, L'Occitane products, closet, Sofitel MyBed, Nespresso machine, A/C, 32" TV, DVD and free WIFI. Terrace with outdoor hot tub.

  • Superior Room with 2 Single Size Beds, balcony, ocean and/or swimming pool views, free WIFI.
    Superior Room with 2 Single Size Beds, balcony, ocean and/or swimming pool views, free WIFI. Superior Room

    Room measuring 409 sq. ft. (38 m²) with a 54-sq.-ft. (5-m²) balcony and ocean views, exclusive Sofitel MyBed, bathroom with L'Occitane products, A/C, 32" TV, DVD and free WIFI. Connecting rooms available on request and subject to availability.

  • Classic Room with 2 Single Size Beds, balcony, views of the mountains and free WIFI
    Classic Room with 2 Single Size Beds, balcony, views of the mountains and free WIFI Classic Room

    Room measuring 409 sq. ft. (38 m²) with 54-sq.-ft. (5-m²) balcony and views of the mountains, exclusive Sofitel MyBed, bathroom with L'Occitane products, A/C, 32" TV, DVD and free WIFI. Connecting rooms available on request and subject to availability.

  • 301 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with VCR
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Telephone in bathroom
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Jacuzzi
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

RESTAURANTE MAR CASADO Restaurant
Lunch 13:00 - 16:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

RESTAURANTE MAR CASADO Type of cuisine: Regional


Enjoy a menu specializing in fresh seafood while admiring the views from the seafront at the Mar Casado Restaurant. Open 1pm to 4pm.

Find out more and book
RESTAURANTE BRISA Restaurant
Lunch 13:00 - 16:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 19:30 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

RESTAURANTE BRISA Type of cuisine: International


National and international haute cuisine is served at the Brisa Restaurant in the form of a delicious, varied buffet prepared by French chef Patrick Ferry. Monday to Friday, 7am to 10:30am and 12:30pm to 4pm. Weekends and public holidays, 7am to 11am

Find out more and book
RESTAURANTE LES ÉPICES Restaurant
Dinner 20:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

RESTAURANTE LES ÉPICES Type of cuisine: French


The traditionally French Les Épices Restaurant offers a refined menu and a wine list featuring highly prestigious and award-winning wines. Open 8pm to 11pm.

Find out more and book
See all our restaurants
POOL BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

POOL BAR

L'EAU VIVE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

L'EAU VIVE


L´Eau Vive Lobby Bar has a modern, yet sophisticated and elegant atmosphere. Enjoy spending time at the pool bar whilst sampling delicious snacks and your favorite drink.

LEAU VIVE LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LEAU VIVE LOBBY BAR


In a modern and sophisticated atmosphere, L'Eau Vive Bar offers relaxing moments and drinks elaborated with influence of the highest station trends.

See all our bars
See all our restaurants and bars

Your meetings and events

Sofitel Guaruja Jequitimar Meeting Room

Our meeting rooms


  • Number of meeting rooms: 30
  • Maximum size: 3,750 m2
  • Maximum capacity: 5,000
  • Maximum banquet capacity: 80

Our customer reviews for Sofitel Guaruja Jequitimar

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.5/5 Based on 1,568 reviews
fabiomD4450GN 2016/11/08
« An Outstanding Resort close to Sao Paulo »

It was really great! A awesome view in a cosy room for a couple with two kids in front of the beach. My kids had fun and location was good and close to Sao Paulo. The only thing it could be better was the food of the restaurants at lunch and dinner

SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Fabio, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

santryman 2016/03/30
« Inconsistent »

What a bizarre hotel. It manages to effortlessly get some things perfect - lovely rooms, great room service, room cleaning, Children's Club and Spa but completely fails when it comes to service at the pool, food hygiene and lobby bar service. It's like one half of the hotel staff and management really want to give you a warm friendly and unforgettable experience whereas the other half appear to just forget you're even there. The pool bar staff deserve to be singled out for the worst criticism - they totally ignore everyone sat around the pool in terms of drink service. I always had to go to the pool bar to ask them for a drink. You'd think with the prices they were charging they would be trying to actively sell as much as possible but no, they were more interested in chatting with each other and asking them to serve you was like you'd rudely interrupted their catch-up. The lobby bar was much the same during the day. I sat down at a bar seat one day and not one member of staff asked me did I want to order despite me holding the menu in my hand for almost ten minutes! However, hats off to the brilliant Everton who brought drinks to the table promptly with a warm smile in the evenings. The other let down was the breakfast and lunch buffet. Whilst the food was lovely, the flies buzzing around it were not. This is made all the more bizarre by a member of the food standards team continually checking the temperature of the food. Personally I'd rather have lukewarm rice and beans without flies buzzing around it rather than a perfectly heated rice and beans with flies buzzing around it. On the plus side the check-in staff were lovely, the Spa was amazing and really worth the money, the room cleaning team were spotless in their work and the room service food was delicious. Also the Children's team were amazing and the designated restaurant for infants and toddlers was brilliant with their own food cooked fresh. Overall the hotel's setting is so picturesque and beautiful you try to forgive it its faults. It is spotless and looks beautiful but in general for what they charge I'm afraid it's style over substance. I would love to return here but only if they sort out their very inadequate service standards.

SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Santry, Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Kurt S 2015/11/26
« Excellent Hotel/Stay »

This is an excellent hotel and property on the beach. The services and staff are exceptional, the food exceptional, everything. I recommend this hotel/property to anyone who wants a great experience on the beach in Guaruja. The beach is also very nice, not too crowded and not the main beach in Guaruja, beautiful!

Ri1106 2015/04/02
« Great days »

I've spent a weekend with my family and had no complains about the hotel. The food was, rooms were clean and the pool was always very comfortable. The best part was the breakfast, with different tiles of breads and all kinds of juices.

SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially to restaurant team, who is responsible to prepare the breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, João Carlos Pollak General Manager Sofitel Guarujá Jequitimar

Renata P 2014/10/01
« Great place to stay and very close to SP »

I had an amazing experience on my staying - great food (sub chef Rubens was great), great spa facilities, comfortable beds and lots of activities for relaxing and to have fun on hotel and at the beach.

SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Dear Mrs Renata, We very much appreciate the response of our survey regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially to Mr. Rubens. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, João Carlos Pollak General Manager Sofitel Guarujá Jequitimar

Diogo B 2014/09/03
« Very nice weekend! »

Very nice property with beautiful beach. F&B very good, albeit for Brazilian standards. Restaurant expensive but Haute Cuisine option a great deal! Wish the parking were included though... Kids center a huge plus for families.

SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr Diogo, We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Ana Maria Santos Hotel Manager Sofitel Guarujá Jequitimar

Hernani G 2014/07/22
« Perfect location »

The wonderful location is the strongest point of this hotel. Some details - such as worn out towels and mould spots on the wall of my bedroom - are unacceptable in a 4* or 5* hotel. Besides, the central restaurant is no more than mediocre. Yet, all in all, it is an agreeable hotel: the staff is gentle and the view wonderful.

SofitelJequitimar, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Hernani, We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sofitel Guarujá Jequitimar

CB3789 2014/07/01
« Disappointing »

Not really what you would expect from a Sofitel. Considering the amount you spend for a room in this type of resort, standard expectations were not met. Items in the minibar were half consumed, mold on the walls and ceilings, absolutely no English from the personnel except at the reception and managers, no bath tub. After complaining we got another room which was prepared for very good customers (probably no show) so we had services which were not destined to us (some positive some surprising such as the sudden apparition of a baby bath). Also we had a pay when you stay reservation and were required to pay at arrival (apparently customary for Accor hotels in Brazil but not elsewhere). On the positive side, the beach is gorgeous and there is an indoor pool for rainy days. There is a tiny shopping mall next door for small necessities but everything else is far away. 2h drive from Sao Paulo.

Priscila U 2014/05/06
« Great leisure area, lack maintenance in rooms »

Leisure area is great, but room infrastructure not so good. The shower had problems twice, and needed maintenance intervention twice to work properly. Also, the shower in the other room we booked for family had problems, and also needed maintenance intervention. Air conditioning was not working in the room when we arrived, needed maintenance to work again. Hotel rate is very high, it's unacceptable to have these kind of problems in a hotel with these standard. In the check out, no discount or type of refund was offered due to these problems.

SofitelJequitimar, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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