Grand Mercure Forest Resort, Accor Vacation Club Apartments

"Family holiday golf"

8th January 2013, simoneaustin, Melbourne, Australia

The apartmnts are spacious, modern and the golf course and staff there flexible and friendly. Some great prices when they have Accor sales allow a good holiday with cooking facilities and a lovely country feel close to Melbourne.

Management responseDear simoneaustin,Thank you for talking the time to post your review after your stay at Grand Mercure Forest Resort. We are so pleased that you enjoyed your family golf holiday in these newly refurbished apartments. It certainly is a beautiful spot and all in easy reach of the city. Again, we thank you for review and look forward to welcoming you again in the future.
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"Renovated and Gorgeous"

6th December 2012, Michelle568, Rosebud, Australia

Lovely renovated room, only complaint was step up into bathroom had a large metal edge ,ouch !. Always stay at Creswick any opportunity we get and always is such a relaxing place to stay. Restaurant is superb and they put a beautiful buffet for Dinner & Breakfast.Beds are always comfortable and Spa bath is excellent after a long day.

Management responseDear Michelle568, Thank you for taking the time to post your review after your stay at Grand Mercure Forest Resort. We are delighted that you enjoyed these newly refurbished apartments. Many apologies for the injury caused by the step up to the bath tub. Again we thank you for your review and we look forward to welcoming you again in the future.
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"Boys Visit to Ballarat Beer Festival"

29th January 2012, Melbourne

Ideal location and facility for a family or group of friends wishing to share accommodation. Very helpful staff and had good knowledge of the area. Had a great weekend and looking forward to next year.

"Not very happy"

5th May 2011, Brisbane

I had a few concerns such as: beautiful bedrooms each with a great sized spa but with no plugs. And to fill took up to an hour due to poor water pressure. Hot water in the villa was NOT hot.Another - service at the Reception area was poor when we arrived as far as information sharing about what was available at the hotel and in the villas.The Novotel restaurant was a disappointment - service was terrible, food was very, very slow in coming and some courses did not come with the appropriate cutlery and then when pointed out to staff there was no action taken - such as supplying the missing implement.The plates upon which the food was served were intriguing and very different but were let down both by the food itself and the prices there-of.