Hotel - Pullman Kuching
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Pullman Hotel

Hotel Pullman Kuching

1A Jalan Mathies  Sarawak 
93100 KUCHING
MALAYSIA

1,784 reviews
TripAdvisor Rating Based on 1,784 reviews
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Hotel Pullman Kuching

Hotels combining lifestyle and design, for business and leisure

Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views. The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks. The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioning
  • Airport shuttle
    • AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Hotel - Pullman Kuching

1A Jalan Mathies
Sarawak
93100
KUCHING
MALAYSIA

Tel: (+60)82/222888
Fax: (+60)82/222999

Check-in from 14h00
Check out up to 12h00
Access and transport
  • AIRPORT At 11km / 6.84 miles  - Shuttle paying
  • KUCHING INTL APT At 11km / 6.84 miles  - Shuttle paying

GPS : 1.555939, 110.351122

Our rooms

  • Superior Twin Beds
    Superior Twin Beds

    This lovely room offers floor to ceiling windows, panoramic views, an LCD TV, interactive device ports, Internet access, fitness gear, bathroom with rain shower, bathtub, exclusive amenities, bathrobes, slippers and more. Up to 2 adults & 1 child.

  • Executive 1 King Bed
    Executive 1 King Bed

    Located on a high floor overlooking the city, this exclusive room boasts all the features of the Deluxe Room and entitles guests to Executive Lounge benefits, including breakfast, express check in/out, internet and more. Up to 2 adults & 1 child.

  • Deluxe Twin Beds
    Deluxe Twin Beds

    This even more spacious room features floor to ceiling windows, great views, LCD TV, interactive device ports, Internet access, walk in closets, fitness gear, rain shower, bathtub, exclusive amenities, bathrobes and slippers. Up to 2 adults & 1 child.

  • Superior Room King-size Bed
    Superior Room King-size Bed

    This lovely room offers floor to ceiling windows, panoramic views, an LCD TV, interactive device ports, Internet access, fitness gear, bathroom with rain shower, bathtub, exclusive amenities, bathrobes, slippers and more. Up to 2 adults & 1 child.

  • Executive Twin Beds
    Executive Twin Beds

    Located on a high floor overlooking the city, this exclusive room boasts all the features of the Deluxe Room and entitles guests to Executive Lounge benefits, including breakfast, express check in/out, internet and more. Up to 2 adults & 1 child.

  • Deluxe Room with 1 King-Size Bed
    Deluxe Room with 1 King-Size Bed

    This even more spacious room features floor to ceiling windows, great views, LCD TV, interactive device ports, Internet access, walk in closets, fitness gear, rain shower, bathtub, exclusive amenities, bathrobes and slippers. Up to 2 adults & 1 child.

  • Executive Suite with 1 king-size bed
    Executive Suite with 1 king-size bed

    The large Executive Suite offers incredible panoramic views plus all the features of the Deluxe Room. Guests enjoy special access to the Executive Lounge with daily cocktails, breakfast, unlimited Internet access and more. Up to 2 adults & 1 child.

  • Superior Room with 1 kingsize bed Executive Floor
    Superior Room with 1 kingsize bed Executive Floor
  • 389 rooms
  • 193 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Remote control TV
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

PUZZLE Restaurant
Lunch
  • Mon
  • Tue
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  • Fri
  • Sat
  • Sun
Dinner
  • Mon
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  • Sun

PUZZLE Type of cuisine: International


Enjoy all-day indoor and outdoor dining at Puzzle, which offers an interactive open kitchen, buffet and "à la carte" menus boasting international dishes focusing on intra-Asian cuisine and Chef's Table tailored options.

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CAFE CH@T Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

CAFE CH@T Type of cuisine: Cafe


Offering panoramic city views, Café Chat serves a delicious range of coffees, infusion teas, fresh juices, healthy snacks and homemade ice cream. It is the ideal place to meet up with friends or check your e-mails over coffee.

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NU ER HONG Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
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  • Sat
  • Sun

NU ER HONG Type of cuisine: Other cooking style


Indulge in authentic Chinese cuisine with a modern twist. The seating at Nu Er Hung offers great views both over the city and into the open kitchen. The restaurant features large bay windows and four private dining rooms.

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See all our restaurants
DEJA VÚ Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

DEJA VÚ


Centrally located at the hotel lobby, Déjà vu is the coolest place to people-watch and be seen. An impressive beverages list offers a great selection of wines by the glass, beers, cocktails and nightcaps.

EXECUTIVE LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

EXECUTIVE LOUNGE


Located on the 22nd floor and exclusively for guests staying on Executive Floors, the Executive Lounge offers check in/out, breakfast, snacks, evening cocktails, internet and boardroom use, plus great city and river views.

LIQUID Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LIQUID


By day, Liquid is a place to cool down with fresh juices and healthy snacks on offer. By night, it's a place to chill out, transforming into a relaxing lounge atmosphere with cocktails, music and DJs on weekends.

See all our bars
See all our restaurants and bars

Your meetings and events

Pullman Kuching Meeting Room

Our meeting rooms


  • Number of meeting rooms: 10
  • Maximum size: 1,615 m2
  • Maximum capacity: 3,000
  • Maximum banquet capacity: 1,500

Our customer reviews for Pullman Kuching

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 1,784 reviews

Gla_MSL 2016/08/13
« THE Go-to Hotel if you hate Good service and cleanliness! »

I booked and paid for 2 rooms to attend the recently concluded RWMF 2016; 1 for me and the other for a family member. Eventhough I checked in online which was a cool tool, I had to still wait till real late for my room!! It was my record longest - and I have been to many hotels. Even b&bs overtook Pullman Kuching by far in this category. What a horrid start to a much awaited holiday. Then there is the whole lacksaidal attitude...especially if you happen to be... Malaysian!! Expect a delay in response to all requests unless you spoke with an accent that is anything other than Malaysian. Ofcourse if you happen to be Aussie/American/foreign then you get served like presto (i know cos I was traveling with one as part of my family who occupied the other room I booked). The chambermaids did not bother cleaning the floors when they did their rounds (hair was just everywhere) and we stayed for 4 days..had to endure more hair built-up by the 4th day. Anyone who's OCD would have passed out. Now the toilet (wc) was filthy when we got one of the rooms. My mum was the unfortunate one to have had that as part of her Kuching holiday memory 2016. The list goes on -no replenishment to our tea/coffee and toilettries; had to make numerous reminders and requests. There seemed to be some bullying where a young intern kept getting sent to our rooms in response to requests by us for something owed to guests. We were not even asking for extras but just our daily rations! Now the whole experience just made us all wonder what the GM of the hotel is doing? Isn't there any training conducted for staff? No Standard Operating Procedures? Is this really a Pullman?? I felt so badly treated where all my requests were not treated seriously and as though Malaysians did not deserve good prompt service? This should not be the case. In short, if you are looking for a one of a kind experience in service-where no one bothers until you call a couple of times; want to increase your blood pressure or think that you really need to experience what a crummy holiday feels like in a modern albeit filthy room, choose Pullman Kuching! The experience will only make you stronger and more appreciative of life cos anything after that would be a bionus! Ok to be fair, cleanliness and service aside, the bedding and pillows were excellent, if you are a fan of firm beds and super soft pillows. This brought the scales up a little but not enough to remedy the negative

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Gla_MSL, Please allow me to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is highly appreciated. Pullman Kuching is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our valued guest, to tell us how we are doing and how we can better meet your needs.Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from Pullman. Sincerely, Annie Majidi Guest Experience Manager

AzureChim 2016/08/11
« Expected more »

Poor service, room check in was late, staff unable to provide advice, housekeeping was poor (no towels provided, did not fix WC), and no toilet paper in level 1 and 2 toilets. Expected more from the hotel.

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear AzureChim, Thank you for your recent stay at the Pullman Kuching. Please allow me to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is highly appreciated. Pullman Kuching is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance.Thank you for bringing these issues to my attention. Please be rest assured we are taking immediate action to correct the areas concerned. Once again we apologize for the inconveniences and do hope you will consider staying with us the next time you are in Kuching. Regards, Annie Majidi Guest Experience Manager

Michelle P 2016/08/03
« Great space and environment.....but the service.... »

The hotel was huge everywhere - rooms, restaurants, lobby, exec lounge etc. Decor was great, everything clean and fresh, looked impressive. However was let down by the service. The food and variety was great, it was just trying to get it. I ate in the restaurant one night, trying to get even a glass of water was a challenge. And I had access to the exec club, if you didn't get there at 6pm you weren't getting any food...... Great hotel, and if you are willing to put up with poor service they you'll be fine. I would stay there again, just hoping they fix their service

PullmanKuching, Operations Manager at Pullman Kuching, responded to this review

Dear Michelle P, Thank you kindly for your feedback. We are extremely happy that you predominantly enjoyed your staff at our hotel, as we strive to maintain the hotel as close to its original grandeur when it was built 8 years ago. Regarding the letdown in the service aspects, we have conveyed the actionable points to our service staff in the restaurant and executive lounge to be more guest focused. We do appreciate that you have taken the time to rate us, as it helps us improve on our areas of weakness. Please let us know when you're back in Kuching as I, along with my Guest Experience Manager Annie, would love to show you our points of improvements based on your feedback. Kind Regards, Jayson Chong

9mew81 2016/05/23
« good experience »

overall was okay except for the chack-in experience. recommend the executive floor (splendid view & friendly staffs). facilities were well mantain and the food at the bakery were great. breakfast at executive lounge was a great experience. would recommend to those family travellers to stay at this hotel

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear 9mew81, Thank you for choosing Pullman for your recent stay in Kuching. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Pullman Kuching. Thank you. Best regards, Jayson Chong Operations Manager

Jason C 2016/02/27
« Satisfactory Stay »

I stayed in this hotel over the weekend for Kuching Marathon 2015. This is also my first time visiting Kuching. I would certain book this hotel again if I visit Kuching again. The location is good. I didn't particularly like that smoking is allowed in the bar. I not sure if there were non-smoking seats but they probably filled up. I usually use my 'Welcome Drink' coupon. The service was slow and the smoke was unpleasant. Other than this, this hotel is really good. It has good location and the staff were generally friendly and professional.

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Jason C, I would like to take this time to personally thank you for staying with us at the Pullman Kuching.We are delighted to hear that your stay was pleasant and that our accommodations and services were acceptable to you. Please let us know if there's any ways that we might make improvements in the accommodations and services for our valued guests. We hope we could have the pleasure of serving you again in the near future and looking forward to your future arrival to Pullman Kuching. Thank you. Kind regards, Jayson Chong Operations Manager

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