Hotel - Pullman Kuching
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Pullman Hotel

Pullman Kuching Hotel

1A Jalan Mathies  Sarawak 
93100  KUCHING
MALAYSIA

1,911 reviews
TripAdvisor Rating Based on 1,911 reviews
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From 259.20 MYR Non member rate
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Select your dates 259.20 MYR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air Conditioning
  • Airport shuttle
    • AIRPORT (Paying)
    • KUCHING INTL APT (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 389 rooms
  • 193 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Remote control TV
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Kuching

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,911 reviews

Richard H 2017/01/02
« good but need improvement »

what can I say...this is the third times I choose pullman...the first two visit were excellent the room is spacious and clean and one of the best hotel in kuching but recently I read a lot of review about room cleanliness and when I arrived in found the review is a bit true...a bit dusty but overall still one of the best hotel in kuching.

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Richard H, Thank you for writing a review on your recent stay with us.We apologized for the service lapse and the issue will be brought to the attention of Housekeeping.The Management is constantly looking into areas of improvements in the best of our efforts. Assuring you of our best attention and services at all times.On behalf of the Management and Staff of Pullman Kuching,we thank you once again for your patronage and look forward to your continuous support. Sincerely, Annie Majidi Guest Experience Manager

t_n_venkatesh 2016/11/28
« Excellent place »

Pullman Kuching is an excellent place to stay and have conferences. The overall quality of rooms, service and facillities is very good. It is located on top of a hill and is close to the river and other places of interest. Areas for improvement are 1. Better audio-visual systems in the conference halls and 2. Greater choice of vegetarian food.

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear t_n_venkatesh, Thank you for choosing Pullman for your recent stay in Kuching, Sarawak. We are delighted to hear that you had an enjoyable time at our hotel. Thank you so much for your kind support. It was a pleasure to have you as our guest and we hope to see you again soon. Have a nice day ahead!Thank you. Kind regards, Annie Majidi Guest Experience Manager

Bernadette C 2016/11/22
« Our stay at Pullman Kuching »

Once again this hotel lives up to its excellent standard especially the freindliness and effeciency of its staff members. Mohammed Fitry showed great skill with my frequent questions and concerns. Its location lends itself to easy reach of shopping centres and transport. We are looking forward to staying there again in the near future,

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Bernadette C, Thank you for taking the time to share your experience about your recent stay at our hotel. We are glad to hear that Mr Mohd Fitry who is our Room Division Manager was helpful and took care of you. We will be sure to share your comments with him. We'd love to have you as our guest to ensure you have the best travel experience and hope to see you again soon. Warmest regards, Annie Majidi Guest Experience Manager

sujoyd788 2016/11/22
« Pullman Kuching »

Right in the middle of city good friendly service , clean and good food at The Peak would recommend the hotel to business client. The only draw back are the lifts which are fast but not very well synchronized

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear sujoyd788, Thank you for choosing Pullman for your recent stay in Kuching, Sarawak. We are delighted to hear that you had an enjoyable time at our hotel. Thank you so much for your kind support. It was a pleasure to have you as our guest and we hope to see you again soon. Have a nice day ahead!Thank you. Kind regards, Annie Majidi Guest Experience Manager

TonyYap 2016/11/06
« Pullman Kuchin »

Except the AC in the room can't be set properly and the AC blower was noisy like a generator, everything else is fine and acceptable. Extra note that allowing smokers to smoke at the Deja Vu lounge is really making the lobby smelly and not fair to other customers.

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear TonyYap, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Annie Majidi Guest Experience Manager

Gla_MSL 2016/08/13
« THE Go-to Hotel if you hate Good service and cleanliness! »

I booked and paid for 2 rooms to attend the recently concluded RWMF 2016; 1 for me and the other for a family member. Eventhough I checked in online which was a cool tool, I had to still wait till real late for my room!! It was my record longest - and I have been to many hotels. Even b&bs overtook Pullman Kuching by far in this category. What a horrid start to a much awaited holiday. Then there is the whole lacksaidal attitude...especially if you happen to be... Malaysian!! Expect a delay in response to all requests unless you spoke with an accent that is anything other than Malaysian. Ofcourse if you happen to be Aussie/American/foreign then you get served like presto (i know cos I was traveling with one as part of my family who occupied the other room I booked). The chambermaids did not bother cleaning the floors when they did their rounds (hair was just everywhere) and we stayed for 4 days..had to endure more hair built-up by the 4th day. Anyone who's OCD would have passed out. Now the toilet (wc) was filthy when we got one of the rooms. My mum was the unfortunate one to have had that as part of her Kuching holiday memory 2016. The list goes on -no replenishment to our tea/coffee and toilettries; had to make numerous reminders and requests. There seemed to be some bullying where a young intern kept getting sent to our rooms in response to requests by us for something owed to guests. We were not even asking for extras but just our daily rations! Now the whole experience just made us all wonder what the GM of the hotel is doing? Isn't there any training conducted for staff? No Standard Operating Procedures? Is this really a Pullman?? I felt so badly treated where all my requests were not treated seriously and as though Malaysians did not deserve good prompt service? This should not be the case. In short, if you are looking for a one of a kind experience in service-where no one bothers until you call a couple of times; want to increase your blood pressure or think that you really need to experience what a crummy holiday feels like in a modern albeit filthy room, choose Pullman Kuching! The experience will only make you stronger and more appreciative of life cos anything after that would be a bionus! Ok to be fair, cleanliness and service aside, the bedding and pillows were excellent, if you are a fan of firm beds and super soft pillows. This brought the scales up a little but not enough to remedy the negative

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Gla_MSL, Please allow me to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is highly appreciated. Pullman Kuching is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our valued guest, to tell us how we are doing and how we can better meet your needs.Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from Pullman. Sincerely, Annie Majidi Guest Experience Manager

AzureChim 2016/08/11
« Expected more »

Poor service, room check in was late, staff unable to provide advice, housekeeping was poor (no towels provided, did not fix WC), and no toilet paper in level 1 and 2 toilets. Expected more from the hotel.

PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear AzureChim, Thank you for your recent stay at the Pullman Kuching. Please allow me to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is highly appreciated. Pullman Kuching is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance.Thank you for bringing these issues to my attention. Please be rest assured we are taking immediate action to correct the areas concerned. Once again we apologize for the inconveniences and do hope you will consider staying with us the next time you are in Kuching. Regards, Annie Majidi Guest Experience Manager

Michelle P 2016/08/03
« Great space and environment.....but the service.... »

The hotel was huge everywhere - rooms, restaurants, lobby, exec lounge etc. Decor was great, everything clean and fresh, looked impressive. However was let down by the service. The food and variety was great, it was just trying to get it. I ate in the restaurant one night, trying to get even a glass of water was a challenge. And I had access to the exec club, if you didn't get there at 6pm you weren't getting any food...... Great hotel, and if you are willing to put up with poor service they you'll be fine. I would stay there again, just hoping they fix their service

PullmanKuching, Operations Manager at Pullman Kuching, responded to this review

Dear Michelle P, Thank you kindly for your feedback. We are extremely happy that you predominantly enjoyed your staff at our hotel, as we strive to maintain the hotel as close to its original grandeur when it was built 8 years ago. Regarding the letdown in the service aspects, we have conveyed the actionable points to our service staff in the restaurant and executive lounge to be more guest focused. We do appreciate that you have taken the time to rate us, as it helps us improve on our areas of weakness. Please let us know when you're back in Kuching as I, along with my Guest Experience Manager Annie, would love to show you our points of improvements based on your feedback. Kind Regards, Jayson Chong

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Select your dates 259.20 MYR