Sofitel Shanghai Sheshan Oriental hotel

"Excellent staying for business and leisure"

12th January 2013, Jakarta, Indonesia

Don't mis any good moment with your business partner or family when you are visit to Shanghai China. Located in the beautiful area around the luxurious residential in Sngjiang District, The Sofitel Shanghai Shesan Oriental, will give you any prime facilities such as, cool and warm swimming pool around the hotel building with excellent services from the trained and expert hospitality hotel staff . This hotel could be the first choice to stay ether for business or family.Thanks

Management responseDear Gunawan P,Thank you so much for taking your time to give us your pleasant feedback on your recent experience with us at Sofitel Shanghai Sheshan Oriental.I really appreciate that you enjoy your stay with us and your kind comment with your fully support drives us to do better and better.Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon again.Best Regards,Beat KlarerGeneral Manager
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"Satisfactory"

15th August 2012, masami_fujiwara, Shanghai, China

Last week I stayed one night at Shanghai Sheshan Sofitel hotel. I think my stay was satisfactory, and the comfort level of the hotel was equal or even better than the other resort hotels in Singapore, Malaysia, Indonesia, Philipines. Hotel room was excellent, and the other facilities were quite acceptable.

Management responseDear masami_fujiwara,Thank you very much for your review highlighting your positive experience while recently staying at the Sofitel Shanghai Sheshan Oriental.I am very pleased to know that you enjoyed your stay with us and I thank you for your most kind comments regarding our hotel’s facilities which were to your expectations. The hotel team certainly works very hard to keep all our guests comfortable and happy and you may be assured that nothing please us more, than to receive such kind comments from our guests and I shall be delighted to share yours with the team.Once again, that you for taking the time to write and share your experience with us and we hope we shall have the pleasure of welcoming you back to Sheshan.Best Regards,Beat KlarerGeneral Manager
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"Must stay when in Shanghai"

3rd July 2012, Cleveland, Ohio, USA

What a wonderful place. This hotel has a great atmosphere that you would not expect when traveing. I would think of this as more of a resort.

Management responseDear TJ,Thank you very much for your recent stay at Sofitel Shanghai Sheshan Oriental and your valuable comments.I am very pleased to know that you enjoyed your stay with us and I thank you for your most kind comments regarding our hotel’s environment and facilities which were to your expectations. The hotel team certainly works very hard to keep all our guests comfortable and happy.Once again, thank you for taking the time to write and share your experience with us and we hope we shall have the pleasure of welcoming you back to Sheshan.Best Regards,Beat KlarerGeneral Manage
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"details driven"

1st June 2012, vivianhong, shanghai

In general, I rated this hotel as excellent.There is some details I would like to address here.Saturday(26th,May),roughly around 4pm, we were walking back from the pool to our room, I saw a nappi on the table and asked a staff who were chatting with his colleague to take this nappi away, he was 10 metres from this table and obviously he assumed it's not his duty to take care of the table which should be coverred by the restaurant staff because next morning when I was going to enjoy my smoking after breakfast I saw this nappi again which was not on the table but under the table.I asked the manager of the restaurant to take it away, at first he said "oh, I get someone to do it" I insisted "it was there since yesterday afternoon around 4 clock", he reluctantly took it away.Second, about the breakfast, when I was charged roughly 20EURO, I was expecting to have something samilar or more I can get in Europe, unfortunately, I was disappointed by the variety and the quality.I don't understand why so much Chinese food was there.I don't like the details were ignored. For example, when we had breakfast after we check in, there was no marmeilaid plate on our table and the coffee was like brown colored water.For example, when we had breakfast on Sunday, there were no biscuits and dry fruit to go with the cheese.

"a cool getaway"

1st March 2012, Hangzhou, China

if you're looking for a nice getaway from the hustle and bustle of Shanghai, this is the perfect place for you. The food was great, we had all our meals here for the length of our stay. Overall, we had a very good time. I would definitely would want to be back in summer especially after the outdoor pool is renovated.

Management responseDear Guest,Thank you for taking the time to share your experience with us and highlighting your positive review while recently staying with Sofitel Shanghai Sheshan Oriental.I am very pleased to see that you were satisfied with our dining offer and fully enjoyed your stay with us. Our swimming pool is indeed under renovation and will soon reopen with a larger pool & beach facilities.We are looking forward to welcoming you again during summer to have another manifique experience at our hotel.Best regards,Damian NieselGeneral Manager
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"just O.K."

9th August 2011, Shanghai

The overview of the hotel is O.K., but now very difference between Star 4 and Star5。。。。。The reception told us that because they are fully ordered the next day, I cannot delay my time until 16 o'clock, that made me not satisfied.....but still understandingI'm sorry to miss the happy hour...

Management responseDear Guest,Thank you very much for your review and for bringing to our attention the less than satisfactory experience you have encountered while recently staying at our hotel. Our hotel can get very busy during weekends and therefore we are not always able to accommodate late check-out request. Weekdays would be the occasion for you to enjoy our facilities longer.Thank you once again for taking the time to review your experience and we look forward to welcoming you again to Sofitel Shanghai Sheshan Oriental.Best regards,Damian NieselGeneral Manager
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"Problem at Check-in & check-out"

21st July 2011, Shanghai

Need improvement of check-in & check-out efficiency.During checking-in and out, reception desks are totally out of control.Many people waiting in lines for more than 30 minutes.When I check-in, room was not available. Nobody gave me notice when room was ready.We could enter room and have rest after 5pm.

Management responseDear Guest, Greetings from Sofitel Shanghai Sheshan Oriental! Thank you very much for your review and for bringing to our attention the less than satisfactory experience you have encountered while recently staying at our hotel. It is needless to say, that there is no justification for the way our Front Office handled the situation during your check-in and check-out.The said circumstances which had been pointed out to me have been discussed with the Department Heads concerned, so to review our current practices to avoid such inappropriate service to our guests in the future. Thank you once again for taking the time to review your experience and we look forward to welcoming you again to Sofitel Shanghai Sheshan Oriental.Best regards,Damian NieselGeneral Manager.
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