Hotel - Sofitel Shanghai Sheshan Oriental
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Sofitel Hotel

Hotel Sofitel Shanghai Sheshan Oriental

3388 Sichen Road  Sijing Town  Songjiang District 
201601 SHANGHAI
CHINA

494 reviews
TripAdvisor Rating Based on 494 reviews
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Hotel Sofitel Shanghai Sheshan Oriental

French luxury and local cuisine in the worlds most exciting cities

Sofitel Shanghai Sheshan Oriental special features The hotel has elegant and luxurious Mediterranean architecture with 4400 sqm outdoor swimming pools, man-made beach, indoor heated pools, SOFIT Health Club and tennis.

Hotel extras
  • Luminous facilities for up to 1,200
  • Stay connected away from the office
  • Reward yourself with deserved downtime
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Number
    • Indoor heated pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioning
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Number
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Nearby)
  • Outdoor tennis court
  • Other sports activities
    • Billiards/Snooker
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

The hotel offers 368 rooms including 53 Luxury Suites and 7 exclusive Villas. The rooms are inspired by three decor styles: Mediterranean, Chinese and Southeast Asian, and all have private balconies.

  • LUXURY ROOM POOL TERRACE, 1 King Size Bed
    LUXURY ROOM POOL TERRACE, 1 King Size Bed Superior Room

    King Room with Direct Access to the Pool, 45 sqm/484 sqf, Private Balcony, Sofitel MYBED, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free broadband Internet Access.

  • LUXURY ROOM POOL TERRACE, 2 Single Beds
    LUXURY ROOM POOL TERRACE, 2 Single Beds Superior Room

    King or Twin Room with Direct Access to the Pool, 45 sqm/484 sqf, Private Balcony, Sofitel MYBED, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free broadband Internet Access.

  • LUXURY CLUB MILLESIME, 1 King Size Bed
    LUXURY CLUB MILLESIME, 1 King Size Bed Luxury Room Club Sofitel

    45 m²/484 sq.ft., Private Balcony, Sofitel MyBed, Pillow Menu, Separate Bath and Rain Shower, Lanvin bathroom amenities, Free high-speed Internet access, Club Millesime Lounge access with Breakfast and Happy Hour.

  • LUXURY CLUB MILLESIME, 2 Single Beds
    LUXURY CLUB MILLESIME, 2 Single Beds Luxury Room Club Sofitel

    45 m²/484 sq.ft., Private Balcony, Sofitel MyBed, Pillow Menu, Separate Bath and Rain Shower, Lanvin bathroom amenities, Free high-speed Internet access, Club Millesime Lounge access with Breakfast and Happy Hour.

  • LUXURY ROOM, 2 Single Beds
    LUXURY ROOM, 2 Single Beds Luxury Room

    45 sqm/484 sqf, Private Balcony, Sofitel MYBEDTM, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free high-speed Internet Access.

  • LUXURY ROOM, 1 King Size Bed
    LUXURY ROOM, 1 King Size Bed Luxury Room

    45 sqm/484 sqf, Private Balcony, Sofitel MYBEDTM, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free high-speed Internet Access.

  • JUNIOR SUITE, 1 King Size Bed, Club Millesime Access
    JUNIOR SUITE, 1 King Size Bed, Club Millesime Access Junior Suite

    86 m²/926 sq. ft., large living area, two private balconies, Sofitel MYBEDTM, Pillow menu, three flat-screen LCD TVs, separate bath and rain shower, Hermès amenities, free high-speed Internet, Club "Millesime" access with breakfast and happy hour.

  • Prestige Suite, 1 king-size bed, Club Millesime Access
    Prestige Suite, 1 king-size bed, Club Millesime Access Prestige Suite

    86 m²/926 sq. ft., large living area, two private balconies, Sofitel MYBEDTM, Pillow menu, three flat-screen LCD TVs, separate bath and rain shower, Hermès amenities, free high-speed Internet, Club "Millesime" access with breakfast and happy hour.

  • OPERA SUITE, 1 King Size Bed, Club Millesime Access
    OPERA SUITE, 1 King Size Bed, Club Millesime Access Opera Suite

    128 m²/1377 sq. ft., separate living room, two private balconies, Sofitel MYBEDTM, Pillow menu, three flat-screen LCD TVs, separate bath and rain shower, Hermès amenities, free high-speed Internet, Club "Millesime" access with breakfast and happy hour.

  • LUXURY ROOM, 1 King Size Bed, Beach View
    LUXURY ROOM, 1 King Size Bed, Beach View Luxury Room

    45 sqm/484 sqf, Private Balcony, Sofitel MYBEDTM, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free high-speed Internet Access.

  • LUXURY ROOM, 2 Single Beds, Beach View
    LUXURY ROOM, 2 Single Beds, Beach View Luxury Room

    45 sqm/484 sqf, Private Balcony, Sofitel MYBEDTM, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free high-speed Internet Access.

  • 368 rooms
  • 124 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

VIE ALL DAY DINING Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun

VIE ALL DAY DINING Type of cuisine: International


Facing tranquil lagoons, VIE restaurant features fresh seafood and international cuisines, show-cooking and luxurious surroundings, offering a unique dining experience.

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M MEDITERRANEAN RESTAURANT Restaurant
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

M MEDITERRANEAN RESTAURANT Type of cuisine: Mediterranean


Unique M Mediterranean restaurant features cuisines from countries around the Mediterranean Sea, innovative and trendy concept, offering a luxury Mediterranean dining experience, complimented with worldwide renowned premium selected wines.

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CHINESE RESTAURANT Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

CHINESE RESTAURANT Type of cuisine: Regional


This refined Cantonese restaurant with its 16 luxury-décor private dining rooms specializes in abalone, shark fin, seafood and authentic regional cuisine.

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FUKAMI JAPANESE RESTAURANT Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

FUKAMI JAPANESE RESTAURANT Type of cuisine: Japanese


This authentic Japanese restaurant offering creative cooking style, using organic and the freshest ingredients: live seafood, grain-fed beef, freshly-made sushi and interactive cooking of Tappanyaki, served with Japanese traditional Sake and Soju.

Find out more and book
See all our restaurants
CLUB MILLÉSIME Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

CLUB MILLÉSIME


CLUB MILLÉSIME offers guests an exclusive selection of deluxe services

LINK LOUNGE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LINK LOUNGE BAR


This impressive bar features exotic and trendy cocktails, rich selection of champagnes, wines, coffee and tea, surrounded by beautiful and soothing view of lagoons, creating a reflecting mood linking with life, beauty and nature.

BAR BLUE Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BAR BLUE


Chic and smart, yet relaxed and comfortable, Bar BLUE provides a selection of draft beers and premium wines by the glass in the evening, with a contemporary soundtrack to complete the scene.

POOL BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

POOL BAR


Poolside bar offers all day refreshments.

HEALTH BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

HEALTH BAR


Health Bar offers healthy drinks, light meals and spectacular lagoon view.

See all our bars
See all our restaurants and bars

Your meetings and events

Sofitel Shanghai Sheshan Oriental Meeting Room

Our meeting rooms


  • Number of meeting rooms: 14
  • Maximum size: 1,200 m2
  • Maximum capacity: 1,000
  • Maximum banquet capacity: 800

Our customer reviews for Sofitel Shanghai Sheshan Oriental

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.5/5 Based on 494 reviews

ecgame 2015/06/04
« A great stay »

I have been here for times. It's a good place for children and the facilities are good, swimming pool, children's playing room. Our review collection is powered by TripAdvisor. Your review will also display on their site. See TripAdvisor review guidelines for more information about their editorial criteria.

SofitelSheshan, Public Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear ecgame, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Elisa Wang H6329-GM1@SOFITEL.COM

Dax C 2015/01/28
« Probably the best Sofitel I've ever seen »

The moment I stepped out of the cab, the only thing I said was "Holy Mother of God" upon seeing the facade of this resort hotel. Very relaxing stay. Tried the spa and it was good. You don't get into a room, you enter a villa, that has its own television, relaxing sound and its own bath tub. The aromatherapy bath didn't smell anything aromatic, though. And the massage was good but not what I was expecting. The food is delicious, as expected. The breakfast, the afternoon tea, and the happy hour, which is a little less than happy since there were only 2 of us inside the whole hall. The executive room is spacious. The beds are comfortable though you might notice some worn out headboards. The temperature is a little too warm for me but I can't change the temp. I ended up leaving my balcony door open which would have been alright if not for the polluted air coming in. Lanvin is a good choice of soap but I would still prefer L'Occitane The indoor pool is adequately heated and the sauna's temperature was regulated well. Had the in-room dining (Hainanese chicken rice, then I ordered another cheeseburger) and they were both good. Next time I'll try the steak. The manager in the ground floor concierge won't allow me to extend my check out to 4pm even if I arrived at 6pm and am an Accor cardholder. But I am so happy to have been taken care of by Angela Gao of the Executive Lounge. True to her name, she was an angel. She was very proactive in ensuring that I had the best stay and has helped me with each and every one of my concerns. She has initiative expected of a truly world-class service. If I can give you an 11 out of 10 stars I would! Overall I recommend this hotel for a great staycation away from the buzz of the busy Shanghai noise. I'll probably have my staycation here, everytime. If they allow a better late check out option.

SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Dax C, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Elisa Wang Guest Experience Manager H6329-GM1@SOFITEL.COM

BillyKmillion 2014/10/21
« Below Sofitel's Usual Standards »

Concierge should or do have the ability to help to make your stay a hassle free and memorable experience. Instead they were unhelpful and actually sent me and family on a completely unnecessary Taxi ride for 80 mins and 450 Yuan later out of pocket due to lack of knowledge of their City. Service at this particular Sofitel was poor. Examples - Concierge as mentioned above. Request to make up room ignored. It is a minor thing but represents the Client Service culture - as a Gold Accor member I received a Free Drink voucher. Having asked for a Coffee I felt that due to it in effect being free the person seemed put out by the request and also proceeded to give me half a cup of coffee. Really Sofitel..... it just a little bit of milk. Some perspective please. Perhaps a visit to other Sofitel hotels will demonstrate the Sofitel Brand expectations around Client Service. On a positive note the family enjoyed the Buffet Breakfast and Dinner and the extensive pool network. Great product execution poor. A shame.

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Mr. BillyKmillion, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-gm1@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Best Regards, Beat Klarer General Manager

Gwei10 2014/09/30
« Weekend getaway »

Our weekend stay was a very pleasant experience. The hotel has really made the facilities child friendly. The large, clean and supervised pool areas are perfect for sunny days. A few more degrees of heat in the water would have been helped parents but it did not stop the kids from jumping in. Large playing areas indoor was great after lunch and dinners. Service was very good and especially considerate for families. A couple of drawbacks which kind of ruined a big part of our stay: (1) During the night the air conditioner turned off at least twice, probably due to power cuts. Result was a boiling hot room and little sleep for the kids. Kind of ruined the second day. (2) In the evening, we tried to enjoy some saturday evening quiet time in the club launch. Instead of quiet we watch the cleaning and breakfast preparations for the following morning. Surely there are better times to do this.

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Gwei10, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was of a little disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-sm2@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Best Regards, Beat Klarer General Manager

yangr666666 2014/08/07
« Nice Hotel than I thought... »

Super long queue at check in counter during weekend peak hours ... Other than that, everything quite nice and above my expectation! Will visit again but probably not at weekends whenever possible.......

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear yangr666666 , Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

wen-gie_siew 2014/07/17
« Pleasant Check-in »

I like the overall service of the hotel. It was quite lengthy check-in time because of high occupancy on the Friday and difficult to allocate rooms for 3 families of us. Eventually, a Ms Sophie Xu who is very kind enough to upgrade our 3 families with 3 children to family rooms on the same floor, we were all very pleased and appreciated for her very kind help. Ms Xu handled our reservation very calmly and professionally with very pleasant smile on her face all the time. Just one mino downside about the room, the ceiling shower was broken in our room.

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear wen-gie_siew, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

Yen Teck L 2014/07/06
« Soffitel Sheshan- Excellent service »

The Service is excellent, especially "Nancy", the manager from the Executive club. Very friendly with great customer's service. Excellent room that is very spacious and grand. The outdoor pool is wonderful. This is on top of a nice indoor pool and Gym.

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Yen Teck L , Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

sulistyo_santoso 2014/05/29
« Service and hospitality »

When we arrive nobody help us with our bags nor to deliver them to our room There's chaos on the front desk The ladies toilet in the lobby smell with ciggaret Overcrowded dining room Food is great Roo

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear sulistyo_santoso, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-sm2@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Best Regards, Beat Klarer General Manager

Eric C 2014/03/17
« Nice journey »

It's a nice journey to SheShan Sofitel, Executive Floor is nice and service are fantastic. Also, a lady who do check in for me and Johnson from guest service manager who do check out for me are also helpful and good welcome and farewell.

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Eric C, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

J J 2013/12/02
« Sofitel Business Stay - 4 days »

Excellent Stay if you can afford to be "just" outside Shanghai. Rooms are spacious and staff is very accommodating. 3 great restaurants on property that I frequently dine. Clean modern rooms. Terrific Gym.

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear J J, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

Hemav M 2013/10/06
« Sofitel Shanghai Sheshan Oriental - there are better options!!! »

A good hotel undoubtedly for families with kids with enough activities to keep the kids busy - a beach, a playground, a play area and a moat-like pool... but rooms are a hit or a miss with worn out furniture, stained carpets, etc. There's a great breakfast spread, but the same repeats itself in the lunch 'buffet'... the Le Meridien nearby has better rooms, but not as many outdoor activity options...

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Hemav M, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

Guavaberryteacher 2013/10/04
« Great hotel for families with kids »

This is a great hotel for families with kids. It has a fantastic outdoor pool with a man made beach. There a several kid pools with slides and special fountains and showers. On the ground floor, next to the Japanese restaurant, there is a soft play room with slides, ball pit, trampoline, toy cars and other toys for the kids to play. Outside there is also a very nice playground with different things for the kids to do. If you're staying in the executive floor, there is also a small play area for young kids there.

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Guavaberryteacher, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

Ecliaci 2013/09/05
« Last minute summer break »

My daughter and i had a great time spending our last days of summer break in Sofitel Sheshan, Shanghai. I believe, it's worth every penny - service, location, amenities and food. All staff are polite and seem to be all willing to help you. The front desk supervisor/manager that i met when checking out was warm and professional. The best part that we liked the most were the pools both indoor and outdoor. The only thing on the 'man-made' sand beach area was that the pool was too shallow for us adults. But if they all filled it in as indicated on the pool's depth, it would be better. There are few things i would like to suggest for improvement. One is to have more housekeeping training. I usually get an unexpected knock on my door for two consecutive days from the staff telling me things either i didn't need/ask for, or simply i didn't understand. Once the guest is in, unless maybe, necessary, a phone call is preferred. These things i expect with a high standard for a hotel like Sofitel. Since it is an international hotel, i also hope that all staff could at least communicate in English. . It would be more inviting to stay there next time without worrying whether you are understood or not. The first time i booked and asked about the hotel details, i've been passed on from one person to the next. It made me feel i wanted back out then. Due to the hotel reviews, i thought of still giving it a try. It's worth it though. PS: I wonder if there's any map available in each room - locations we needed to know including the fire exit. I actually checked but didn't find any, Maybe i missed it? Overall, it's one of the best places for a weekend or short break get away. Cecilia

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Cecilia, Thank you so much for taking your time to give us your valuable feedback on your recent experience with us at Sofitel Shanghai Sheshan Oriental. We have passed your comments to our management team and the concerned department, then, more professional training and relevant care will be developed, we try to improve our service and quality to ensure guests satisfaction. If you do not mind dropping me a quick mail via H6329-GM2@sofitel.com, I can contact you personally. This would be highly appreciated. I would like to apologize again for your unpleasant experience; we truly appreciate your patience and understanding. I look forward to hearing from you and thank you again for your valuable feedback, which certainly helps us improve and achieve the best standards. We hope that we have the pleasure of welcoming you back to Sheshan soon again. Best Regards,

Mélanie B 2013/08/25
« Very nice place for kids! »

Very nice hotel near downtown Shanghai. Place is just perfect for kids with pools with not much water, really safe and 2 nice rooms inside with games for kids. Beach is nice and clean. However, if you order "a la carte" menu, service is very very long. Also, most of the staff of the restaurant do not speak English.

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear MelanieB, Thank you so much for taking your time to give us your valuable feedback on your recent experience with us at Sofitel Shanghai Sheshan Oriental. We have passed your comments to our management team and the concerned department, then, more professional training and relevant care will be developed, we try to improve our service and quality to ensure guests satisfaction. If you do not mind dropping me a quick mail via H6329-GM2@sofitel.com, I can contact you personally. This would be highly appreciated. I would like to apologize again for your unpleasant experience; we truly appreciate your patience and understanding. I look forward to hearing from you and thank you again for your valuable feedback, which certainly helps us improve and achieve the best standards. We hope that we have the pleasure of welcoming you back to Sheshan soon again. Best Regards, Beat Klarer General Manager

A4turbo21 2013/08/25
« If it didnt have a pool, I would never go back. »

I have never stayed at a Sofitel before, as I belong to the SPG and IHG hotel groups ( gold and platinum member respectively). I saw the pictures of the nice swimming pool and figured it would be good to get out of Shanghai city away from the noise. Well when we arrived I feel like we had arrived at a local train station, chaos and people running around. I booked a suite prestige room which wasn't cheap but included the club lounge amenities. The rooms was nicely decorated, smudge of weird sticky stuff left on the sink counter but ok, things get overlooked. I go downstairs to the lobby to ask for late check out and the receptionist was very rude and just pulled out a paper indicating that I would have to pay for 50% of the day if I wanted to leave after 12 noon until 6pm. No and's if's or but's. Pretty shocking as since I wasn't able to check in until 3pm that day, I would gather that most hotels give late check out until 1pm-2pm as usual....but not downstairs at the reception...strict "NO"...kind of like buying a train ticket at the Chinese train station. Its a good thing I went up the club lounge and asked the very helpful and friendly woman there for the same thing and she gave me until 2pm. Onto the Club lounge for happy hour. I was lucky I didnt get attacked for food on my plate as it looked like a scene of wolves that haven't eaten in a few days. The staff had very little control of who or what was eating in the lounge, doors wide open, families of 5-10 hovering over the snacks...items were gone faster then they could be replenished. I think only once a person came around to check our rooms number to make sure we qualified to be there.....I am sure between the 5:30-7pm time there were definitely people in there that weren't supposed to be. Some of the locals just take the serving spoon for desserts and use them for other seafood/fried items. I could tell you this... it would NEVER happen at an intercontinental club lounge...EVER. Later at night, my GF wanted to take a bath in our big room and realized the bathtub was gritty, not clean..we called to complain, a man came to clean it...and made it worse..smelled like old sweaty socks...called again to complain and asked for the manager to come...20+ min later at 9-30-10pm mind you...Manager came to inspect....cleaned AGAIN...how could this be happening at the "luxury hotel" Sofitel claims to be. Breakfast buffet.....bring your battle gear. Not the relaxing weekend I was hoping for.

SofitelSheshan, General Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear A4turbo21, Thank you so much for taking your time to give us your valuable feedback on your recent experience with us at Sofitel Shanghai Sheshan Oriental. We have passed your comments to our management team and the concerned department, then, more professional training and relevant care will be developed, we try to improve our service and quality to ensure guests satisfaction. If you do not mind dropping me a quick mail via H6329-GM2@sofitel.com, I can contact you personally. This would be highly appreciated. I would like to apologize again for your unpleasant experience; we truly appreciate your patience and understanding. I look forward to hearing from you and thank you again for your valuable feedback, which certainly helps us improve and achieve the best standards. We hope that we have the pleasure of welcoming you back to Sheshan soon again. Best Regards, Beat Klarer General Manager

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