Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 1,147 reviews

Novotel Bali Nusa Dua - Hotel & Residences - Image 1
Novotel Bali Nusa Dua - Hotel & Residences - Image 2
Novotel Bali Nusa Dua - Hotel & Residences - Image 3
Novotel Bali Nusa Dua - Hotel & Residences - Image 4

Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,147 reviews

TripAdvisor Rating  4.0/5  3,857 reviews

Good choice for holiday

TripAdvisor rating 5.0/5

quynh b TripAdvisor review

The hotel is very clean, nice staff. Thank Ms Syaicom with warm welcome my family. There is a big swimming pool my children enjoy and love so much as well as delicious food with reasonable price. They supply the shuttle bus to the beach every 15 minutes and shuttle to the shopping counter. There are a lot of fun besides shopping mall. We can find restaurant, water blow, theatre…. It’s compound and very beautiful.

Customer Service

TripAdvisor rating 5.0/5

alexandra d TripAdvisor review

We base our high rating solely on customer service. Would like to name a particular employee / receptionist Vena P. Aprilia. My husband lost an item of value and Vena made every effort to assist us in recovering the item, Vena certainly went over and above her duties. We travel frequently this level of customer service is difficult to find. Thank you to all the staff at Novotel particularly to Vena P.Aprilia

Dear AlexandradH2728VQ, Greetings from Novotel Bali Nusa Dua Hotel & Residence! We are delighted to receive your positive feedback and are very pleased that the services provided by our staff exceeded your expectations. We are especially grateful for your kind words about Vena P. Aprilia. Her exceptional efforts in assisting you and your husband with recovering a valuable item truly represent the level of dedication we strive for. We appreciate you highlighting the extraordinary service she provided. The recognition from our guests is the best reward we could receive, and we are grateful for your compliments. Thank you for choosing to be a part of our Novotel family. We look forward to welcoming you back in the future, and rest assured that Novotel Bali Nusa Dua Hotel & Residence will always be your home away from home. Kind Regards, Christophe Bernard Keramaris General Manager

Great stay

Customer review rating 4.5/5

Kerrie Families - Confirmed reviews ALL

Great location. Lovely friendly staff. Great housekeeping. Good breakfast. Amazing pool.

Dear Kerrie T., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. We are very glad to receive your positive feedback and very pleased to know that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Very strict with Accor members

TripAdvisor rating 1.0/5

Marky B Families - TripAdvisor review

Advised by Square restaurant that we are now allowed to take our meals for take away when discounted 50%. Wife and I are both Accor members. Wife was mauled to death by mosquitoes during dinner. Advised by the restaurant only for dine in but we did dine in and did not finish. We ate abit of everything. They let use take the food away this one time but won't be returning. We never had this issue at Novotel Benoa.

Dear Mr. Marky, Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards our team service that did not meet your expectation. Pak Andi our Food and Beverages manager has been met you about your concern. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager

Cleanliness and well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Staff are all so nice and helpful always smiling a really pleasant stay thankyou

Dear Mr. / Mrs. Jeanette D., It is very glad to receive your positive feedback and we are very pleased that your stay is meet your expectations. I am very pleased to know that you had a great holiday with us. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 443 reviews 9.2/10 Location
  • 1,052 reviews 6.8/10 Room
  • 1,152 reviews 8.8/10 Service
  • 25 reviews 5.2/10 WiFi
  • 355 reviews 6.4/10 Cleanliness
  • 314 reviews 7.8/10 Breakfast
  • 73 reviews 9.8/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Bali