Hotel addressJl Pantai Mengiat
BTDC Complex Po Box 116
80363 NUSA DUA
How to reach the hotelGPS :S 8° 48' 38.58'' E 115° 13' 27.26''
Contact the hotel
- Tel. (+62)361/8480555
- Fax. (+62)361/8480556
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Novotel Bali Nusa Dua Hotel & Residences - hotel reviews in Bali
Hotel code: 6328
Accorhotels.com customer reviews in partnership with TripAdvisor
20th September 2013, cph64353, Perth, Australia
Relaxing, family friendly resort. Beautiful surroundings, great pool and facilities. The 2 bedroom apartment was fantastic. It was extremely spacious and spotlessly clean. Rooms were serviced daily. Staff were very friendly and helpful. Overall, a great place to stay!!
"nice hotel with private beach"
2nd September 2013, phin24, jakarta
i like this hotel because have private beach,many attraction in this hotel.the staff very helpfull.but the location quite far from kuta,legian.overall is still good with the price not too high.the bathroom is huge with bathtub n showerView management response »
Management responseDear guest, Greetings from Novotel Bali Nusa Dua Hotel & Residences!!Thank you for your positive feedback posted on TripAdvisor.com. We are very pleased to know that you had enjoyable stay in our resort.Total guest satisfaction is our most concern and it is reward for us to know that we able to give you lasting and memorable experience.Once again thank you for sharing and we will be more than happy to welcome you back here in our resort in the near future.Sincerely
"Good beach and nice area"
29th August 2013, Piy0, London, United Kingdom
The private beach was very nice. The hotel taxi service was much more expensive than normal taxi so you have to ask the hotel to call you a taxi off the streets. The hotel is situated in an private area with other hotel chains and it is much more prettier compared to the real area of Bali. This is good if you like a more richer decor look but it means you cannot just walk on the streets for local restaurants.View management response »
Management responseDear guest, Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
"Nice large room"
22nd August 2013, billylijas
I stayed there for 3 night, we book 2 bedroom condotel, it has a spacious living room and nice kitchen bar with the dining table. The master bedroom has a huge bathroom inside. It has a bathtub and also separate standing shower. I recommended for family with kids. It will be a nice experience to stay in this hotelView management response »
Management responseDear guest, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences!!!We delighted to learn that you and your family had an enjoyable and memorable experience with us. Your feedback at TripAdvisor.com certainly encourage us to continuously strive for excellent.Nusa Dua Area is the best choice for holiday in Bali, combine with serene environment and beautiful beaches in the same area as well as providing local touch.Once again thank you for sharing your experience and i will share your feedback with the entire Novotel Bali Nusa Dua team and we look forward to welcome you back here in Bali.Sincerely,
"No queen nor king size bed"
16th August 2013, Densiltong, Jakarta, Indonesia
Was staying for 3 nights at at 1 bedroom suite, the room was good and spacious complete with the living room, dining room, kitchen with mini bar table complete with refrigerator and cooking tools. The annoying part is that this kind of suite is using 2 joined single bed not king or queen size. As for the bath tub, you cant avoid the puddle of the water at the edge of the tub from the splash of the shower ( which is annoying). The amenities of the bath room were not so complete as shaving, body lotion, bath tub powder are not available.View management response »
Management responseDear Guest,Warmest greeting from Novotel Nusa Dua Bali Hotel and Residence,Thank you for taking the time to tell us about your experience at the Novotel Nusa Dua Bali Hotel and Residence.My regret that our bed configuration was less than acceptable however we had our Real King size bed and different type of shower room.Your feedback will be a part of our upcoming discussions with each department concerned. Feedback such as yours allows us to discover how we can be better in the future. We strive to create great guest experiences.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
"Perfect For a Family Holiday"
2nd August 2013, ScullyMulder, Bangkok, Thailand
Novotel Bali Nusa Dua provides a near perfect arrangement for family holiday bliss. A relatively compact hotel and apartments complex is centred around a pool area.Good quality food is offered at reasonable prices (for a hotel), there's also an excellent on site bakery for coffee, freshly baked bread and pastries. Plenty of free activities for the children (ours are 9 and 6) and parents. We had a 2 bedroom suite which was spacious, had an equipped kitchen and a large terrace. The staff could not have been friendlier or more helpful. There is an on-site spa which the whole family used and enjoyed - kids massages, manicures, etc are offered. The hotel would be perfect if it had direct access to the beach rather than a short, free shuttle ride. This didn't spoil our enjoyment and if we return to Bali we will surely stay at the Novotel Bali Nusa Dua.View management response »
Management responseDear Guest, Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
1st August 2013, Martin T
Having stayed here last year we were really excited to stay again, unfortunately it didn’t start too well. Arriving at 1.00pm we were informed our family room wasn’t available for that day and that we could have a room in the residences for either that night or for the duration of our stay. Fortunately, we chose to stay in that room for the one night only. They advised us to wait near the pool bar and that someone would come and get us when our rooms were ready, disappointingly, no one came for 3 hours and after several requests to the bar staff, we were escorted to our room at about 5.00pm. It was then we got to enjoy the loud singing as there was a chapel on our floor which we weren’t told about either. Sleep on this first night was also a bit rough as the doors/windows kept banging loudly throughout the night. The next day we were moved to our family suite and things improved significantly. The rooms were spacious and clean. A special thank you to the restaurant, kids club and sports staff that make you feel so welcome, particularly Novi in the kids club and Arsa the activities coordinator, they in particular made my childrens stay more pleasurable with their outstanding service. The pool area is great but it can be a bit of a challenge getting a pool lounge as people put their towels on them quite early in the morning. We had a great time at the beach restaurant and the food was very good also. Apart from the first day/night's disappointment, we had a really good stay and can recommend this hotel for families. We are still undecided if we will come back next year but if we do, hopefully they will have improved the front counter service and be a bit more honest.View management response »
Management responseDear Guest, Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.First of all, Please accept my regret for uncomfortable room allocation that you had. However we do have some quite rooms depends on availability. and my apology for the waiting hours that you spent to waiting for the room due to we are in high occupancy and we still need to assure all the room in excellent condition. Thank you for your comment to our Kids Club Activities Staff (Dian and Arsa) I will assure they know it. In Novotel we are strive to always give the best and we hope this experience will not determine you. And we will be very happy to welcoming you back to Novotel Nusa Dua Bali Hotel & Residence. Sincerely,
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.