Hotel addressJl Pantai Mengiat
BTDC Complex Po Box 116
80363 NUSA DUA
How to reach the hotelGPS :S 8° 48' 38.58'' E 115° 13' 27.26''
Contact the hotel
- Tel. (+62)361/8480555
- Fax. (+62)361/8480556
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Novotel Bali Nusa Dua Hotel & Residences - hotel reviews in Bali
Hotel code: 6328
Accorhotels.com customer reviews in partnership with TripAdvisor
"Great place to stay with family & friends"
3rd March 2013, justchillin215, Perth, Australia
We have stayed in Nusa Dua 3 times & each stay was at this hotel. We generally travel with 1 child & 1 grand parent, so being able to stay in a 2 bedroom suite really suits us. On our most recent visit my sister joined us. We stayed in a 3 bedroom suite with a pool. Having 3 bedrooms, 3 bathrooms gives everyone their “own space” and the living area is great … plenty of room, so you don’t have to worry about them falling over each other. There were a couple minor maintenance issues, which were sorted out immediately. The staff are happy & friendly, especially at Pause Café, which is a favourite for my family. They make pretty good coffee too!With the choice of the resort pool or the private beach (you can walk or take the shuttle bus) you have best of both worlds. The pool area is great … probably the only thing missing is a swim up bar. We used the gym regularly and all of us had numerous spa treatments which were fantastic!If you like the hustle bustle and a party atmosphere, Nusa Dua is probably not for you. We think that Kuta/Legian/Seminyak are all within reasonable driving distances if you want to head to those areas of Bali. For us, we like the relaxed family atmosphere of the Novotel Nusa Dua hotel. We can definitely recommend it.View management response »
Management responseDear justchillin215,Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!It is a delightful for us to be able to provide you a consistently excellent services during these years and we highly appreciate your loyalty on us. Your remarks about our hotel is certainly encourage us to continuously strive for better services and to exceed our guest satisfaction. Our maintenance team is always ready to make sure guest most comfortable stay. Indeed Nusa Dua is the best location for relax & peaceful holiday and Novotel Bali Nusa Dua Hotel & Residences provide the best accommodation with great value.We are looking forward to welcome you back to our hotel on your next holiday in BaliSincerely
"Family stay at Novotel Nusa Dua"
26th January 2013, Christina300, Perth, Australia
The staff were all very friendly and couldnt do enough for you. 3 bed-roomed villa was luxury and the daily service to clean it and make the beds etc was great! Loved The Blu Bar and happy hour! The spa was disappointing- high prices.View management response »
Management responseDear Christina300,Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!Thank you very much for taking your time to write a review on TripAdvisor.com it is always nice to receive such a nice feedback.We glad to learn that your holiday with us was memorable one. In Balance Spa provided the best treatment in the hotel and the good thing is that there is happy hour with discounted rate at 25 % off on your treatment. it is very good value for a good relaxing day at the spa.We very much appreciate your feedback and we are looking forward to welcome you back in our resort in the near future.Sincerely
"Excellent once again"
24th January 2013, kelbert17, perth
Stayed here a few years ago and was the automatic pick when we had six days spare on our Bali trip. 4 years old daughter loved the kids club especially. Would always recommend this resort for value for money.View management response »
Management responseDear kelbert17,Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
"Wonderful Hotel but needs better maintenance"
8th January 2013
Stayed with my wife for 7 days over the New Year period. Service was fantastic, ambience and decor wonderful. The rooms were big but badly maintained. Lights were not working, minibar not working, toilet doesn't flush well. After daily complaints and a change of room, everything was great again. Would still come back here again.View management response »
Management responseDear Novotel Guest,Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences!!!We much appreciate with your feedback posted on TripAdvisor.com. We glad to hear that you had an enjoyable stay with us.We do apologize for the unforeseen technical issue in the room during your first days of your stay and thank you for your report to us so that we able to sort the problem by offering you with new room. Please rest assure that we are taking appropriate action to rectify the maintenance issue in the previous room. Once again thank you for choosing our resort for your recent holiday in Bali and we look forward to welcome you back here in our resort in the near future.Sincerely