Hotel address239-14 Raj U Thid 200 Pee Road
How to reach the hotelGPS :N 7° 53' 8.13'' E 98° 17' 38.93''
Contact the hotel
- Tel. (+66)76/302100
- Fax. (+66)76/302111
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Mercure Phuket Deevana Patong - hotel reviews in Phuket
Hotel code: 6326
Accorhotels.com customer reviews in partnership with TripAdvisor
"great hotel in phuket"
19th September 2013, mike2025, brisbane
had a great experience with mercure phuket , location quailty was excellent , all staff i camei nto contact wth was excellent and willing to assist at a moments notice.. the room comfort was excellent is with in close walking distance to the beach , bangla road and the main shopping complexesView management response »
Management responseDear Valued Guest,Thank you very much for staying with us. Our goal is to exceed our guests' expectations at every opportunity. In that regard, I would personally appreciate hearing your comments about your stay as well for sharing your experience to TripAdvisor readers. We greatly appreciate your positive feedback and the fact that you took the time to write this review. We pride ourselves in amazing customer service and we are delighted that you enjoyed your stay. Once again, Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we ensure that your next visit will be more memorable one. We hope to see you again.Sincerely,Jose EstolanoE Commerce Manager
16th September 2013, cyanyq, Singapore, Singapore
Hotel was quite well maintained, staff were very friendly and willing to help despite the language barrier once in awhile.. Wifi in the room is abit uncertain though, which the staff had one changed for us, but from a queen superior to twin superior. Otherwise, we were overall quite happy. Daily breakfast served was rather repetitive, was taste of food made up for that.View management response »
Management responseDear Valued Guest,Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guest satisfaction is our main priority. Thank you for bringing this matter to our attention and it pass on to the concerned department for taking some steps to improve quality of service.Once again, Thank you for taking the time to provide us with some of your thoughts and we make sure that we can make your next experience with us even more memorable. Wishing to see you on your next visit.Sincerely,Jose EstolanoE Commerce Manager
"Accident in Phuket Mecure Hotel ( 9 Sept 2013 )"
12th September 2013, SIN750, Singapore
I am writing to express disappointment and frustration with yourhotel's management of its facilties. I stayed in your hotel with my buddy family from 6 to9 Sept in Room 437 & 438 respectively.My buddy daughter, Claris Toh, was injured as a result of the collapsed ofthe table tennis table on her, it left 3 wounds on her thigh ( onevery deep wound ). Her mother had expressed our frustrations to your staff whohad accompanied them to the hospital, We are reiterating our frustrationhere again. Her daughter is preparing for youth festivalcompetition and also ballet exam, now she is also unable to engage inall her normal days activities like swimming class, roller bladingclass. It has caused much inconvenience to us and much disruption toher schedules.They had incurred medical expenditure here in Singapore for follow-ups.Now her daughter's thigh is badly swollen and doctor advised that ifshe is still experiencing pain on after this week, she will beprescribed with X-ray examination for further investigation. I haveattached the photo of her current situation for your record.We are unable to understand why was the table tennis table was soloosely fitted? Not only the two half-tables were not securedproperly, even the screwed on legs were loose as we inspected it afterthe incident with your staff. It brings us to think how well are thefacilities in the hotel are maintained to ensure safety of yourcustomers?We demand an explanation from your hotel on the outcome ofinvestigation of the case.
"Good Hotel with good location"
9th September 2013, frisca_tjia, Tangerang, Indonesia
The hotel is clean, easy to go everywhere but still need the tuk tuk or taxi if we want to go to Jung Celon or Patong Beach unless the people like to walking. 15 minutes walking to Jung Celon and 5-10 Minutes to Patong Beach.Near to Hard Rock Hotel and a lot of massages house around the street.Better trying massage with the oil massages...it is very nice.I think it will much better if the hotel can give the shuttle bus services for the guest who will go to the beach and Jung Celon.Since it's not easy for the old peoples and children walking to far.View management response »
Management responseDear Valued Guests,Thank you for visiting Mercure Phuket Deevana. It was a great honour and pleasure to serve you in this hotel away from your home. Hope your stay here was delightful and enjoyable. Thank you very much for your valuable suggestions and comments and concerning with the shuttle bus I will present it to the management. We appreciate your gracious gesture. Thank you once again! We wish to see you again.Sincerely,Jose EstolanoE Commerce ManagerMercure Phuket Deevana
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