Hotel address239-14 Raj U Thid 200 Pee Road
How to reach the hotelGPS :N 7° 53' 8.13'' E 98° 17' 38.93''
Contact the hotel
- Tel. (+66)76/302100
- Fax. (+66)76/302111
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Mercure Phuket Deevana Patong - hotel reviews in Phuket
Hotel code: 6326
Accorhotels.com customer reviews in partnership with TripAdvisor
"great hotel in phuket"
19th September 2013, mike2025, brisbane
had a great experience with mercure phuket , location quailty was excellent , all staff i camei nto contact wth was excellent and willing to assist at a moments notice.. the room comfort was excellent is with in close walking distance to the beach , bangla road and the main shopping complexesView management response »
Management responseDear Valued Guest,Thank you very much for staying with us. Our goal is to exceed our guests' expectations at every opportunity. In that regard, I would personally appreciate hearing your comments about your stay as well for sharing your experience to TripAdvisor readers. We greatly appreciate your positive feedback and the fact that you took the time to write this review. We pride ourselves in amazing customer service and we are delighted that you enjoyed your stay. Once again, Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we ensure that your next visit will be more memorable one. We hope to see you again.Sincerely,Jose EstolanoE Commerce Manager
16th September 2013, cyanyq, Singapore, Singapore
Hotel was quite well maintained, staff were very friendly and willing to help despite the language barrier once in awhile.. Wifi in the room is abit uncertain though, which the staff had one changed for us, but from a queen superior to twin superior. Otherwise, we were overall quite happy. Daily breakfast served was rather repetitive, was taste of food made up for that.View management response »
Management responseDear Valued Guest,Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guest satisfaction is our main priority. Thank you for bringing this matter to our attention and it pass on to the concerned department for taking some steps to improve quality of service.Once again, Thank you for taking the time to provide us with some of your thoughts and we make sure that we can make your next experience with us even more memorable. Wishing to see you on your next visit.Sincerely,Jose EstolanoE Commerce Manager
"Accident in Phuket Mecure Hotel ( 9 Sept 2013 )"
12th September 2013, SIN750, Singapore
I am writing to express disappointment and frustration with yourhotel's management of its facilties. I stayed in your hotel with my buddy family from 6 to9 Sept in Room 437 & 438 respectively.My buddy daughter, Claris Toh, was injured as a result of the collapsed ofthe table tennis table on her, it left 3 wounds on her thigh ( onevery deep wound ). Her mother had expressed our frustrations to your staff whohad accompanied them to the hospital, We are reiterating our frustrationhere again. Her daughter is preparing for youth festivalcompetition and also ballet exam, now she is also unable to engage inall her normal days activities like swimming class, roller bladingclass. It has caused much inconvenience to us and much disruption toher schedules.They had incurred medical expenditure here in Singapore for follow-ups.Now her daughter's thigh is badly swollen and doctor advised that ifshe is still experiencing pain on after this week, she will beprescribed with X-ray examination for further investigation. I haveattached the photo of her current situation for your record.We are unable to understand why was the table tennis table was soloosely fitted? Not only the two half-tables were not securedproperly, even the screwed on legs were loose as we inspected it afterthe incident with your staff. It brings us to think how well are thefacilities in the hotel are maintained to ensure safety of yourcustomers?We demand an explanation from your hotel on the outcome ofinvestigation of the case.
"Good Hotel with good location"
9th September 2013, frisca_tjia, Tangerang, Indonesia
The hotel is clean, easy to go everywhere but still need the tuk tuk or taxi if we want to go to Jung Celon or Patong Beach unless the people like to walking. 15 minutes walking to Jung Celon and 5-10 Minutes to Patong Beach.Near to Hard Rock Hotel and a lot of massages house around the street.Better trying massage with the oil massages...it is very nice.I think it will much better if the hotel can give the shuttle bus services for the guest who will go to the beach and Jung Celon.Since it's not easy for the old peoples and children walking to far.View management response »
Management responseDear Valued Guests,Thank you for visiting Mercure Phuket Deevana. It was a great honour and pleasure to serve you in this hotel away from your home. Hope your stay here was delightful and enjoyable. Thank you very much for your valuable suggestions and comments and concerning with the shuttle bus I will present it to the management. We appreciate your gracious gesture. Thank you once again! We wish to see you again.Sincerely,Jose EstolanoE Commerce ManagerMercure Phuket Deevana
21st August 2013, Shobden, Melbourne, Australia
All in all the stay at the Mercure was average however for $80 incl. breakfast per night, I wasn't expecting anything huge. A few things that could have improved on would be getting the rooms cleaned - I only had my room on do not disturb for maybe an hour each day and it seemed like most days we were bypassed. Then on the days we did have our room cleaned they only cleaned out one bin - we had to take rubbish to the elevator bins so we weren't overflowing! As we were on a cheap & cheerful type holiday it was perfect. We had a pool view room which I found to be great & peaceful (besides at night when some guests didn't feel the need to close their blinds... yikes!). The comments I read prior to leaving about the noise from other guests booming through the door as they walk to the elevators was spot on & super annoying especially with a baby - however I think this not as much a hotel problem as it was guests just having no consideration for others. Location is great and overall the service was friendly and the hotel was great value for the price. I would stay here again however if I was going to splurge I would most likely stay elsewhere - definitely not my idea of a honeymoon resort.View management response »
Management responseDear Valued Guest,We value your comments and we brought out to the concern departments especially in room division. The things is we have a daily housekeeping and there is also hotel hotline available 24 hours at your service and really appreciate for bringing out your experience while staying with us and your feedback will serve our encouragement to continuously improve the quality of service. Once again, thank you for staying with us hope this could not suppress for coming back and we make sure that we can make your next experience with us even more memorable. Wishing to see you again in your next journey. Sincerely yours,Jose EstolanoEcommerce ManagerMercure Phuket Deevana
3rd August 2013, NMattson, Melbourne, Australia
Mercure was located in the heart of Patong Beach. Accomodation, value for money and food were excellent. A great time was had. For excursions to the islands or entertainment it is best to book them in Phuket for great savings. Can definitely recommend this hotel.View management response »
Management responseDear Valued Guest,Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We are more happy that you Experienced Exceptional Service as intended by our Management and Staff. We trust that your next visit stay will be more enjoyable and hope that you continue to use our Hotel for your lodging needs in the near future. We look forward to serving you on your next trip. Thank you!Sincerely,Jose EstolanoE Commerce Manager
18th July 2013, LynM65, Sunshine Coast Australia
We both enjoyed Mercure Daveena Hotel Phuket. The staff were great - some were exceptional. The restaurant food was very good and great value (especially with Accor Plus 2 for 1 card). We will go back to this hotel. It is central to shopping and easy access to the beach. Has a great pool area and swim up bar. Plenty of pool lounges. Great for families and couples. Excellent free WiFi access.All in all, a great place to stay! LM65
"Steve and Robyn Reed time at the Mecure Patong"
15th July 2013, Steve130360, Melbourne, Australia
I found the hotel quite good as I would expect from all Accor hotels, I am extremely disappointed as an Accor member that uses accor hotels frequently in Australia, and made a point of using Accor Hotels on our first overseas trip to find there were people in our hotel that had paid upto $25 dollars a night less than what I had paid, and in most cases they had also had breakfast included free of charge. One wonders what the benefit of being an Accor member is!
9th July 2013, tedy186, Hanoi, Vietnam
We thoroughly enjoyed our stay at the Mercure, everything was close, the food was great and the staff were very friendly. Great pool and swim up bar! We did the cooking class they hold at the hotel and it was fantastic. Great value for moneyView management response »
Management responseDear tedy186, We very much appreciate your review regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Veeranat LimprasutrExecutive General Manager
26th June 2013, greece000, Singapore, Singapore
This was the forth time I have stayed at this hotel in the last 3 years and whilst the service, location and quality of the hotel is value for money we had real issues with the Cleanliness. We found cockroaches in the room on every night of our stay, not a lot of them, but not the greatest thing for my 11 year old daughter to cope with. Of move concern was that after a one week stay our suitcases had a layer of mould on the backs where they leant against the wall. This would also explain the unpleasant smell in the room. Based on the above I can NOT recommend this hotel to families due to the potential health issues. This information was passed on to the duty manager at checkout.View management response »
Management responseDear greece000,Thank you for bringing to our attention the problems you have encountered during your last stay at Mercure Phuket Deevana.We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guestsFor your comments about cockroaches and mould in your room, we will add more schedules of pest control service and please rest assured that actions will be seriously taken with our cleaning team to ensure that this kind of incident does not happen again. I hope this experience will not alter your confidence in Mercure Phuket Deevana and we truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.Yours sincerely, Veeranat LimprasutrExecutive General Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.