Pullman Bangkok King Power hotel

"Cash back."

1st March 2013, BKK

In afternoon, my room and executive lounge area is high temp. Maybe this hotel have not used Low-E glass. Good swimming pool but SPA' price is high. If you book via accor and pullman website, you will get cash back vocher to purchase in King power duty free. (Terms and Conds applied)Breakfast in cuisine unplug is variety of food, but i saw one big fly.

Management responseDear Valued Guest,Sawasdee ka.First of all, thank you for taking the time to give us your feedback for your recent stay at Pullman Bangkok King Power.In regards to your comment on the Spa, we feel that our pricing reflects the very high quality of the product we are using and the professionalism of our therapists. However, please be informed that if you come for a treatment before 16h00 you can enjoy 30% discount. As well all our Le Club member can enjoy a permanent 20% discount.Your comment on the Air Conditioned has been addressed to our engineering team who is currently reviewing AC maintenance and temperature monitoring.And lastly we do regret that a fly was in the restaurant area, all the hotel team is very focus on the overall hygiene but we are surrounded by garden and we also have a botanical garden inside the hotel as a consequence it can happen that a fly mange to enter. Please do not hesitate to point it to our service staff and they will take it out.I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me for any further assistance.Sincerely,AngieFront Office Manager
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"Lobby and Coffee Shop need refurbishing"

28th February 2013, Harish048, Bangalore, India

With the duty free shop next door, the hotel has a lot of Chinese guests. The lobby, lobby loos, coffee shop (breakfast buffet area) all look like they need a face lift.Quality of breakfast was excellent! Service at that restaurant, fantastic. Overall service also great.There were at different times, a man whose name I forget (but not his smile and charm) and a woman, Amy at the concierge desk. They were outstanding.Ratna who checked me in was great as well.I also stayed 20-21 Feb. The guy who checked me in was pleasant but not very efficient.I do not think they looked at the special requests section of my booking wherein I gave my A-Club membership number -a status that entitled me to an upgrade. So time was wasted in getting a room ready for me because he first readied the booked level of room and then when I pointed out I was entitled to an upgrade, we lost another hour to get a suitable room ready.Aside from this, it was a very pleasant stay. the bell guys were also great.

Management responseDear 'Harish048',Sawasdee ka.We very much appreciate your comments regarding your stay at the Pullman Bangkok King Power. It is always a great pleasure to receive positive feedback. I will share your comments with our Concierge, Khun Amy, Khun Ratna and Cuisine restaurant team. I am sure that your kind word will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comment on lobby and restaurant conditions which we are going to do the renovation for the Cuisine restaurant within few months. Our management will takes necessarily action on lobby conditions soon.Indeed, your comment for an inexperience staff who did not acknowledge your Le-Club Gold member benefits in the minute you had presented is taken seriously. Please accept my sincere apology for this issue as it is my responsibility to make sure every single staff fully aware of Le-club member which their benefit must apply right away. I have given a special training to him and will keep continue the training for the rest of our team on weekly basis. I am sure on your future visit you will find them even more efficient and thank you very much for bringing us this issue.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,AngieFront Office Manager
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"Relax in the heart of Bangkok"

21st February 2013, alisakong234, Bangkok, Thailand

We selected Pullman Kingpower for our 7th anniversary and my husband really loves this hotel. It has good facility - nice pool, executive lounge, nice garden with pool.Further 500 THB cash voucher for shopping at dutyfree with shuttle bus to sky train. What a convenient place!

Management responseDear 'alisakong234',Sawasdee ka.It is an absolute honor for us to read your review and thank you very much for spending your time to give a short but lovely review on tripadvisor.I am thrilled to learn that we were create a good memories on your 7th anniversary and your kind word will be passed to all staff member which I am sure they will be pleased to read it too.Hope it will not be to long to have a chance to be a part of your 8th anniversary!Please do not hesitate to contact me if I can be any of your assistant on your future visit at fom@pullmanbangkokkingpower.com.Sincerely,AngieFront Office Manager
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"wonderful"

13th February 2013, jaeng2, Seoul, South Korea

I'm very satisfied. Room is very clean. Amenity is good. Service is wonderful. tuktuk service is very convenient.Happy Hour in Lounge make me happy.Pool is good. wide, silent, good service.I want to visit again.

Management responseDear 'Jaeng2'Sawasdee ka.It was a pleasure to have a chance to have you with us and I am delighted to know you had a wonderful experience at Pullman Bangkok Kind Power. When your plans bring you back to Bangkok, please do not hesitate to contact me directly at fom@pullmanbangkokkingpower.com. I and Executive floor team would be delighted to welcome you back in the near future.Sincerely,AngieFront Office Manager
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"Cannot say bad when I m paying 50euros per night...."

6th February 2013, jethropun, Macau, China

as platinum member, I seems did not get any other privilege apart from upgrade from superior to deluxe, and the room looks old as u may found some marks made by hot cup to a wooden table....by the way I really feel disappointment compare my last stay....but the good face is the sleeping quality is good.....but in future... I may not choose this Pullman again as there are too many good hotels in bkk....

"2nd time round still good"

25th January 2013, Nelly515, Sydney, Australia

This year was my 2nd stay, as I loved my stay last year and just wanted to come back.I now want to always stop off at Bangkok as I know I will do major shopping and the hotel is not only great, but good location.The hotel is well located and is only a tuktuk away from the sky train (tuktuk service is complimentary) Via taxi also the other places I required to go to were only 60 baht away (AUD$2) so very good location. The pool and room service were great as they were definitely utilised, and their selection for buffet breakfast was great. I always filled up ready for my busy day of shopping!All staff are amazing and friendly, but this time the two stars were Lo and Golf. always with a smile, helpful and more and made my stay even more enjoyable I will definitely be coming back on my next trip... hurry up 2014!kind regardsN

Management responseDear 'Nelly515'Thank you very much for making Pullman Bangkok King Power as your preferred choice during your recent stay in Bangkok once again. We are delighted to know that you had enjoyed our facilities and the services provided by our team, in particular Lo and Golf. . It is most rewarding to learn that our facilities and service are appreciated by our guests. We will do our best to keep up the Pullman standard of our facilities and services.We would be happy to welcome you back home in the near future, please let me know if I can be of any assistance on advance at fom@pullmanbangkokkingpower.com .Sincerely,AngieFront Office Manager
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"Great value for 5 star business hotel"

8th January 2013, eponymous_coward, Seattle, WA

Stayed overnight in a one bedroom executive suite- hotel has good value (guests on executive level get breakfast anywhere in hotel, including an extensive buffet). Hotel is next to lots of good places to eat on Rangnam Road, close to BTS and Airport Rail Link. Rooms are well furnished, staff is quite friendly and helpful. Would definitely stay again.

"Very pleasant stay"

7th January 2013, Boubou I, Chennai

Very good overall, Christmas dinner was good value for the price paid, would just hope the canapes and cocktails would last till 8.00 and that the lounge was bigger. Had an issue with the spa but the quality of service offered is really good. Friendly staff made this stay very pleasant.