Hotel addressCnr Windsor and Salisbury Rd
2154 CASTLE HILL
How to reach the hotelGPS :S 33° 43' 47.59'' E 150° 58' 22.17''
Contact the hotel
- Tel. (+61)2/96803800
- Fax. (+61)2/98991182
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Grand Mercure The Hills Lodge - hotel reviews in Castle Hill
Hotel code: 6321
Accorhotels.com customer reviews in partnership with TripAdvisor
"Quick stay at the Hills"
20th September 2013, sharksarse, Newcastle, Australia
It is refreshing to find such a well priced well run hotel in the Sydney suburbs. The room was large and clean and the burger I had for dinner was excellent. Great to stay somewhere that doesn't charge for parking. All my future stays will be here.
"Helpful staff and nice place"
10th September 2013, NeilMac52, Melbourne, Australia
One of our group received a huge room although the other 4 were still quite good. The hotel assisted with traveling to our office at the Norwest Business Park each morning and picked us up when required - this was a great help. We enjoyed the meals and we had no complaints about the 4 nights we stayed.View management response »
Management responseDear Neil - thank you for the positive review and comments. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager
"quality hotel away from the city"
5th September 2013, canberra
Travelling from Canberra this hotel is convenient in that it has very easy access from the M7. The rooms are large and comfortable. The bathroom is a good size. The beds seems to be more comfortable now, with some sort of pillow top on the mattress. We like this hotel and are happy to return. Being away from the city it also has free parking.View management response »
Management responseDear Guest - thank you for reviewing our hotel and for your positive comments. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager
"Castle Hill July 2013"
23rd July 2013, Sydney
Check-in in was a breeze. All paperwork was prepared from the online booking made, and the whole process was extremely quick. Having stayed here a number of times, the rooms continue to be clean, tidy and comfortable.View management response »
Management responseDear Guest - Thank you for taking the time to review our hotel. We appreciate you acknowledging our speedy checkin as we try not to have too much red tape and cleanliness is always of the highest priority. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager
"Grand Mecure The Hills Lodge"
19th July 2013, Christine T, Brisbane
WE picked this hotel because it was close to our family whom we were visiting plus it was close to shops etc. We stayed 5 nights had a gorgeous dinner there and nice breakfast. We would recommend it as an idle place to stay.View management response »
Management responseDear Christine - Thank you for choosing to stay at The Hills lodge and for giving us a positive rating and review. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager
"accommodation at Castle Hill"
9th July 2013, 7Sydneytraveller7, Mildura, Australia
Grand Mercure had some interesting pluses and minuses - really clean rooms, bed very comfortable, firm and soft pillows, large bathroom, lovely heavy curtain fabric which meant very little light penetrated making it easier to get an extra few hours sleep, very helpful reception staff, not far from M2 motorway, free secure parking which was awesome. Breakfast was a huge disappointment for a hotel of this standard - while there were at least three staff walking around the restaurant area most hot food dishes were empty, I had to return three times looking for hot food, scrambled eggs were ordinary after waiting ages to get them, no maple syrup at pancake machine I had to ask for more, one lonely tub of yoghurt, no butter left at toast station, I got tired of asking for everything I wanted for the group I was dining with, the only teapot in be found turned out to be used and not cleaned out. This is not what I am used to in a hotel of this calibre and price. Had breakfast one day out of four, after that the five of us had breakfast at the nearby home improvements centre (walking distance) or drove to Castle Towers.View management response »
Management responseDear Guest from Mildura - thank you for taking your time to review our hotel, both good and bad. Thank you for the praises and my apology for the problems at breakfast. I will be reviewing this with my breakfast team first thing tomorrow morning. I will say this is not our usual standard and would appreciate you email me personally so I can pinpoint the day and staff rostered at breakfast. We hope to welcome you again in the future. Kind regards - Malcolm Mathie General Manager firstname.lastname@example.org
27th June 2013, sugarfactory, Coolangatta, Australia
Friendly staff, great location and lovely big rooms. We always stay here when we visit Sydney.Our kids love swimming in the pool and we feel like its our home-away from home. Would recommend this place to all our friends.View management response »
Management responseDear Guest - thank you for your positive review. We look forward to welcoming you again soon. Kind regards Malcolm & team
6th March 2013, michael m
Having arrived from the UK that morning, we were very pleased that we could occupy our room soon after midday. Perfect room. Enjoyed a light dinner. No complaints, except why wifi is so expensive. Accor hotels in France provide complimentary internet access.
1st February 2013, Eddo1957, Melbourne, Australia
This hotel was just what we were looking for: very comfortable and close to the areas we wanted to be. The room was modern, comfortable and spacious for myself, my wife and my daughter. We enjoyed returning to our room after a day of activities. The swimming pool was very nice on those warm days but the breakfast was quite basic. Also, breakfast is only available until 9am which is a little short if you are on holidays.I would recommend this hotel and will definitely stay there again.View management response »
Management responseThank you for your kind words. We have taken note of your feedback on breakfast and will review our breakfast finish time, especially during holiday periods
24th January 2013, East Maitland
My wife and I enjoyed a lovely night at The hills Lodge. Reception staff were nice and friendly and served us quickly. Our restaurant meal was good, almost too much to eat. The room was tidy and clean, the bed was comfortable. There was a little traffic noise from Windsor Rd, but this was not obtrusive. We found all the staff good, especially the girls at breakfast who seemed rushed off their feet. Yes we would go there againView management response »
Management responseWe appreciate your positive feedback and look forward to welcoming you again in the future
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.