Hotel - Grand Mercure The Hills Lodge
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Grand Mercure Hotel

Grand Mercure The Hills Lodge

Cnr Windsor and Salisbury Rd  (Corner Windsor Rd) 
2154  CASTLE HILL
AUSTRALIA

490 reviews
TripAdvisor Rating Based on 490 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI at the hotel
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)

Services and practical information

  • WIFI at the hotel
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • KINGSFORD SMITH
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Basketball facilities (Nearby)
    • Bowling
    • Jogging track (Nearby)
    • Skating rink (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 05:30 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Our rooms

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 7 family rooms
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Grand Mercure The Hills Lodge

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 490 reviews

MikeyLewisSmith 2016/06/28
« North West Delight »

Styled nicely, Charming, comfortable, well appointed & clean. Cosy bar & restaurant with Fireplace which was on when we were here. The food in the restaurant was excellent, of a high standard with a varied selection. A hidden jewel for the area

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Mikey - thank you for the wonderful review. Glad you liked the open fire it's definitely a great selling point while it is so cold. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager

falstaff54 2016/01/28
« Outstanding stay! »

Quick and friendly check-in, well appointed, clean and comfortable room with good sized bathroom. Beautiful gardens and surrounds with little spaces for quiet contemplation. Secure parking. Well appointed dining room with fabulous wait staff providing a lovely evening dining experience and an unhurried and delicious breakfast. With a friendly and quick check-out to finish the visit off. As an AccorPlus member the extras were all provided without any prompting. An excellent stay!

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for highlighting an outstanding stay and pointing out all our positives. We look forward to greeting you again. Kind regards Malcolm Mathie - General Manager

robert2795 2015/10/08
« Great Value for Money »

Pleasantly surprised having stayed at this property for the first time. Good, clean, and spacious rooms. The check-in was very welcoming and friendly without going over the top. Breakfast could have had a better range.

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Robert - thank you for the great review. I will share your comments with my team, in particular regarding breakfast. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager

Bronnie14 2015/09/11
« Great! »

A real "find"! I had a conference to attend in Castle Hill and found this place online, knowing nothing about it before. And it exceeded all expectations. Great service providing a shuttle bus to local business areas (unfortunately not running the morning I could have used it, but never mind!). Quiet, comfortable, spacious, and with great amenities. And lovely staff! Darlene at Reception was particularly helpful, and all were friendly and positive.

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Bronnie - thank you for the positive review and for acknowledging Darlene. Sorry the shuttle was not available, it had a little incident with a wall and was being repaired. It is back in action again. We hope to see you again. Kind regards Malcolm Mathie - General Manager

Cheree D 2015/05/27
« Castle Hill Quick Trip »

A very lovely spot and staff were very welcoming and helpful. The breakfast in the morning was yummy. Plenty of car parking spaces too. Great surroundings with garden and trees everywhere even though located in a semi industrial area.

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Cheree - thank you for the positive review and rating. Glad you enjoyed our breakfast and surroundings. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager

TravelQueenJean 2015/03/04
« Would definately staff here again »

Everything was great from the moment we checked in, to the comfy bed, and checkout was seamless. We were in a hurry when we arrived and needed a taxi and the girl at reception offered to call one for us without hesitation. Very good location, very pleasant grounds, nice room and big bathroom.

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Veronique - happy you enjoyed the stay and glad you like to new beds. We look forward to welcoming you again. Kind regards Malcolm Mathie - General Manager

Rod C 2015/02/17
« Perfect Location to stay in Sydney »

The Hills Lodge is the perfect base in Sydney for pleasure or business. We stay for 11 nights twice a year. The friendly Staff at Reception are most welcoming on our arrival and are always there if you require any assistance during your stay. The Restaurant has a good menu and the Staff are very friendly. The rooms are well appointed with comfy beds, good bathrooms, a work desk for the business person. The Superior Rooms are very good however we recommend the Balcony Room which is a little larger with an outlook over the pool.

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Rod - Thank you for the great review and acknowledging our new beds. We hope we continue to be your chosen hotel twice a year. We look forward to welcoming you on your next stay. Kind regards Malcolm Mathie - General Manager

Rusty S 2015/02/11
« Couldn't fault this hotel »

Second time at the Hills Lodge. We couldn't fault the hotel. Service from front desk staff and restaurant staff was very helpful. The food was excellent and the helpful staff were always on hand to give suggestions and provide service. The restaurant was full as it always is on a weekend. The Room was lovely, quite large and en suite a good size. The room looked out over the pool and car park. They had just changed all the beds which was a bonus. If I had to pick a fault, There was no markings on the phones or in their in room folder to indicate which numbers connected to which department. All in all, another good stay here.

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Rusty - thank you for your positive review. Glad you enjoyed the new 5 star beds, we are in the process of rolling them out to all our rooms which should be completed in coming months. In fact one couple loved them so much they just bought one. Thank you for pointing out the phone numbers, we actually use a tent card beside the phone for numbers, so will check all rooms have them. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager

hylands41 2014/11/21
« country clubth »

A nice hotel reminiscent of a country club. Spacious rooms and bathrooms. Comfortable and clean. Our room was ready when we checked in just after midday, helpful as we had a family lunch to attend. Has a restaurant on site but we only had a continental breakfast which was adequate without being exciting. Has a nice looking swimming pool which we did not have time to try. They also offer a shuttle to two nearby business parks which could be useful for those doing business in the area. We did not notice any road noise from our room, however we were close to reception and the bar which could be a problem if the place was busy. Best to request a room further away. It is a good choice for the area and reasonably priced.

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Hylands - thank you for the positive review and comments. I am happy you enjoyed the country estate feel of our property, we spend quite a bit of time and effort on our gardens and must admit I do enjoy always adding to and watching gardens develop. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager

Wendy C 2014/11/04
« Overnight stay »

Wheelchair accessible room was very good and easy to get around. We were disappointed that it took 1 hr 40 mins to be served dinner in the restaurant, however the food was lovely. We have checked in again for the return trip.

MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Wendy - thank you for taking the time to review our hotel and offer feedback. Sorry there was a delay on dinner, we hope to have an improved experience with your next stay. Until then. Kind regards Malcolm Mathie - General Manager

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