Sofitel Guangzhou Sunrich 5 stars

Customer review rating (ALL Rating) 5.0/5 48 reviews

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Description

Hotel extras

  • 5-min drive from East Railway Station and 40-min from airport.

  • Adjacent to the famous tourist attractions

  • Exclusive Lavin toiletries

  • Magnificent cuisine in 5 featured restaurants and bars.

  • Blend of French Art de Vivre and Guangzhou local refinement.

Our accommodation(s)

Hotel location

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
China

GPS:23.138408, 113.315649

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  48 reviews

TripAdvisor Rating  5.0/5  6,777 reviews

Certificate of excellence 2023

Great stay

TripAdvisor rating 5.0/5

SereneYeo TripAdvisor review

First time visiting Guangzhou and stay at Sofitel for 4 nights. Our room is the Premium luxury (thanks to my brother) and I simply love it. It’s very spacious and we enjoyed our stay. Our bathroom area is very spacious too with bathtub. Bath and toilet is individually sectioned. King size bed is comfy. There is small cozy corner for you to boil water and have some tea. I enjoyed the daily breakfast as well with many varieties. There is a 7-eleven nearby. The hotel staff service is good. 👍🏻

Avoid at any cost!!!

TripAdvisor rating 1.0/5

Sunshine48899584875 TripAdvisor review

Awful! Avoid this place ! No early check in, no water provision, no concierge service ... the reception only cares to take your deposit for mini bar 😂 I be been to lost of resorts and 5 star hotels, but this is a disaster . The only normal point is the service guy , other hotel employees are simply disregarding you

Dear Guest, Bonjour! Thank you for your comments regarding your recent stay with us. We are sorry you were disappointed in some of our services. We will definitely look into these experiences that you have noted, and make the appropriate corrections to smoothen the operations in the areas of check-in and Concierge service. You may also contact us h6318@sofitel.com with the exact details of your stay and the relevant department head will attend to the matter personally and immediately. We hope that you will give us another opportunity to be of service to you in the near future. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Most irresponsible 5 star hotel

TripAdvisor rating 1.0/5

Tour22918403970 TripAdvisor review

I am a frequent travellor to china due to my business nature. So far i had stayed in many 5 star international hotel in guangzhou and have no issues. However in jan 2024 i brought my family to guangzhou and decided to try sofitel but to my horror its the worst decision i ever made. Not only the reception made wrong rooms arrangement but the amenities like shampoo bottles, aircon etc were all spoilt and the housekeeper does not even know. The worse case scenario was us gotten many bed bugs and when provided with photos of the bed bugs and our injuries to the hotel managers they simply shut this down by claiming they did their job on pesticides and it is a very very rare case indirectly claiming no responsibility from this. It is utterly ridiculous. Please stay at own risk guys. Hope sofitel headquarter and media see this.

Flawless experience!

TripAdvisor rating 5.0/5

mitchac1 TripAdvisor review

10/10! Could not fault the hotel at all. Check in was very quick, and my Accor Gold status was nicely recognised (better than some 5 star Accor properties have in Australia honestly!). Matthew (had an American accent) upgraded us, gave us late check out, and even comped breakfast for us, which I did not expect. He was so lovely, and deserves recognition for his customer service skills. The room (2626) was super comfortable, shower was good too. Bed was on the harder side, and the pillows the softer side, but we were fine with this. The view was nice, right up the main road. Very quiet, great soundproofing. The cooling wasn't great, I think it must be locked onto "heat" since it's technically winter? It would have been nice to have the aircon on cold though. Breakfast was lovely, big selection. The coffee was atrocious, but while a bit annoying, not a concern at all - I know to expect mediocre coffee at best at hotels in Asia in general. Very easy and quick to get taxis from DiDi, which was appreciated. When we return to Guangzhou, we will definitely be booking here again.

Super clean..somehow expensive!

TripAdvisor rating 4.0/5

Canuck-ON78 Business - TripAdvisor review

Amazing huge hotel with beautiful entrance! Hotel owner proudly share his old cars collection with hotel guests at the main entrance to see and take photos. Not much choices for restaurants in hotel surroundings. Staff speaks fair English. Bellman/concierge desk team are super helpful..Big kudos! Breakfast is super rich. Make sure to head to breakfast before 8:30 AM to avoid waiting in long queue. Rooms are super clean and housekeeping team are very nice and attending. No espresso machines in the rooms!

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Other web-users rate our hotel

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  • 1,515 reviews 8.5/10 Vibe
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  • 895 reviews 8.8/10 Breakfast
  • 267 reviews 9/10 Pool

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