Hotel - Mercure Santos Hotel
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Mercure Hotel

Mercure Santos Hotel

Av Washington Luiz 565  Boqueirao 
11055-001  SANTOS
BRAZIL

894 reviews
TripAdvisor Rating Based on 894 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Reduced mobility rooms
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
See all services

Hotel location

Our rooms

  • 117 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Santos Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 894 reviews

s1mmone 2016/05/11
« Very nice view and great localization »

The hotel is very clean, organized and the staff is very kind. The most interessant is the view: in front of the sea. I had a very nice breakfast with lots of choices, i stayed eating for 2 hours. I also enjoyed the swwimigng pool outside.

MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear s1mmone, First of all, we’d like to apologize about the delay to answer your survey. This fact was due to technical problems that fortunately were solved. We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We're happy that you enjoyed the view and especially our breakfast ! We thank you once and we hope that in the next time you have a so good experience like this. Best Regards Rosmeri Melchior General Manager Mercure Santos

STM_Hamburg 2015/09/08
« Mercure Santos »

The hotel is in general okay, however the furniture is getting a bit "tired" and worn out. Everything is clean and cannot complain about that. The restaurant is not worth the visit, food not very interesting and service is poor. Staff at the reception was not very helpful and generally very unfriendly.

MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mr. STM_Hamburg We’d like to thank you for share your experience in Mercure Santos with us. Be sure that your opinion is very important. We are happy that you enjoyed the hotel ! Be sure that we are working in order to improve the staff work and the comfort of our rooms aiming to satisfy your expectations in a next time. Thanks once Best Regards Rosmeri Melchior General Manager Mercure Santos

rpoliv 2015/08/19
« Terrible experience »

I was with my family in the hotel for one single night. At 4pm some guest arrived in my floor from a wedding party and started shouting, banging chairs, and speaking loud and disgusting words. I called reception to ask to solve the problem. After receptions calling their room, situation got worse. Me and my family checked out very nervous at 5:30am , I drove 2 hours to my home town very nervous and lost my weekend. Never will go back to this hotel. Monday the hotel responsiboe contacted us apologizing and sayingvthat we would be reimbursed. I dont care about this, I care about my peace!

Hernani G 2015/08/13
« Could be better »

The hotel is good: perfect location, friendly staff, and decent facilities. It could be better though: it is beginning to call for a refurbishment, the cleanliness of the bedrooms is less than perfect and the efficiency of the front desk is questionable. All in all the overall evaluation is positive and those hicups are forgotten when you watch the wonderful views from the balcony of the flats

MercureSantos, General Manager at Mercure Santos, responded to this review

Dear Mr. Hernani G, We very much appreciate your comments regarding your stay at Mercure Santos Hotel. In Mercure Santos we’re always working in order to provide a good service to our guests. Your feed back is very important because it gives us the tools we need to improve our services. Be sure that we are working in order to improve the staff work and the comfort of our rooms aiming to satisfy your expectations in a next time. Thanks once for sharing your experience and we hope that in the next time you have a so good experience like this. Sincerely, Rosmeri Melchior General Manager Mercure Santos

VAGNER-F-LOPES 2015/01/29
« Nice view »

It's a good hotel, near from the beach, but the service is so bad. People living there, and they don't respect the clients of hotel. The city is very interesting, the downtown is near of hotel, the market of fish is so nice. Guarujá is a neighbor city that you must to know, because your beach is cleaner than of Santos.

MercureSantos, Gerente geral at Mercure Santos, responded to this review

Mr. Vagner! Thank you for taking the time to tell us about your experience at the Mercure Santos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we attempt to provide a superior service experience for every customer; therefore your feedback is very important to us. Please, reassured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosmeri Melchior General Manager

SergioOki 2015/01/06
« Could be better »

The view and location were amazing. But it was less than it could be. My bed sheet was too old that it had holes! But the worst was the elevators. Only two and one of then was in maintenance! We wasted lot of time waiting. Ibis is a better option alongside Mercure.

MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Sergio Oki. Thank you for taking the time to tell us about your experience at the Mercure Santos. Your feedback is very important to us. About the elevator, there was a fatality that also we were not expecting and damaged a security item for our customers. So we decided to stop it. Unfortunately the problem happened on New Year's holiday and the deadline for exchange took longer than expected. We hope that you will give us the opportunity to better serve you in the near future. Best Regards. Rosmeri Melchior General Manager

Flc80 2014/09/07
« Nice hotel but some details missing »

I stayed twice at this hotel and at first view it´s fine. It´s location is perfect, the panoramic views are breathtaking (specially if you have a room in front of the beach) but some little "details" were really annoying. First annoyance, wifi was not working at all, or working at extremely (useless) low speed. Second annoyance, not even one plug/socket near the bed. Third annoyance: breakfast looked really nice, but was not really tasty. I'd return, but they definitively need to work on certain issues.

jcclaudi 2014/05/16
« Agreeable »

Lovely stay in general. Pleasant stay, very spacious and clean room. all appliances in operation, good restaurant and good food. The coffee should be included, being served complimentary. I recommend staying at the hotel

FabrizioDePaulis 2013/10/13
« Very good hotel »

A very good hotel placed in front of the beach, good for leisure and business. Wide rooms with a beautiful view of the sea. Breakfast is good in a good restaurant on the last floor. Approved. I liked it.

TynUdo 2013/09/20
« Beach hotel »

The location of this hotel is perfect, close to the beach. If you are in Santos for pleasure or for business, this hotel will suit you perfectly. It has it's own swimming pool (not been there myself) or the sea nearby. Internet in included in your room price and works at "hotel speed". so no YouTube is slow and watching internet TV programs is impossible. I have not been to any hotel that did give high speed internet not even during the night when the number of users should be low. Restaurants are nearbij (Japense adjacent to the hotel) or on the beach. The suite I slept had a balcony with chairs and table, perfect for a nice breakfast in the sunny morning or evening in the evening shade with a glass of wine.

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