Sofitel Philippine Plaza Manila hotel

"Stay at Sofitel"

23rd May 2012, Manila, Philippines

My family and I stayed at Sofitel on May 17-18. We had a good time! We learned, though, that Spiral was still closed and would open sometime in August. Accommodation was excellent! However, I did not get a copy of the newspaper on the morning of May 18. My family and I are looking forward to our next stay... hopefully with the Spiral restaurant open for business. Thank you very much! Benjamin Miranda

"Great Hotel BUT SOME SERVICES were Lousy"

16th May 2012, DJSamson, Pasig, Philippines

*Club Floor. Superb service. Food though may be improved, but the service of the personnel compensates.*Room. The junior suite was nice. Except that all units are located at the far end corners of the hotel floors. It's quite an exercise everytime we have to go back to the room. Space is good value for money.*Room Service. We requested for another set of toiletries the next morning. It took more than 30 minutes for it to be delivered. THen when it was delivered, it was just handed (literally from the hands of the hotel personnel) to my hand as if i was dealing from a sales guy from a wet market. There was even a string of hair. Disappointing.*Breakfast at Hotel Lobby. Three of the mugs served at our table were not properly washed. One had stains on the lip top and two other had coffee/choco stains inside. Big dismay. Service that morning was also slow. The resto staff seemed to have no focus area, some tables were overlooked. Ours included; request for water and coffee took very long before it was served. Follow-up had to be done prior to delivery.

Management responseDear Valued Guest,Bonjour Mabuhay from Sofitel Philippine Plaza Manila!Thank you for staying in our hotel. Your feedback is extremely valuable to us.We are happy to know that you enjoyed your stay and appreciated the service of our ambassadors at the Club Floor.We have also noted your comments about the delay in service during your breakfast and request for toiletries. Rest assured that your comments have been duly noted and shared with the Department Heads concerned to avoid similar situation to reoccur.We hope that you will allow us the opportunity to better serve you in the near future.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"A Perfect Hideaway"

15th May 2012, QuietMoments, Manila, Philippines

Sofitel's location is perfect for those who want to relax and get away from the metro buzz. The rooms specially those with the bay view are the best for those who seek a quiet and relaxing break. I can't wait till they reopen the Spirals Restaurant which offers the longest and super sumptuous buffet. My family always looks forward to a weekend family bonding at the Sofitel.

Management responseDear Valued Guest,Bonjour Mabuhay from Sofitel Philippine Plaza Manila!We would like to thank you for taking the time to inform us of your experience in our hotel.We wre very pleased to read that you appreciate all the luxurious amenities and food at Sofitel Philippine Plaza. Your patronage is a vital part of our growth. And for that, we are most grateful.Sofitel Philippine Plaza’s flagship restaurant, Spiral, is currently being reconceived and will be re-launched this August 2012.We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"Super hotel"

14th May 2012, pepe_fojie, Manila, Philippines

Our stay was fantastic. The room was great. The facilities were fabulous. The foods were excellent. The amenities were highly recommended.

Management responseDear Valued Guest,Bonjour Mabuhay from Sofitel Philippine Plaza Manila!We would like to thank you for sharing with us your recent experience during your last stay. We were very pleased to read that you had an overall excellent stay with us and particularly value our hotel. We at Sofitel Philippine Plaza do not only meet, but exceed customer expectations. As we give emphasis on all aspects of the elegance of our hotel environment such as beautiful ambiance, luxurious food, high end technology, friendly and experienced staff. Your kind words on the service provided by our staff are most gratifying and rest assured that it will be passed on to the whole team. This will certainly motivate them to keep up the good work.Once again, we thank you for your patronage and we all look forward to having you back at Sofitel Philippine Plaza. On your next visit, kindly contact me directly and I would be more than happy to personally arrange your stay with us. In the meantime, if I can be of any assistance, please do not hesitate to contact me.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"1st Year Wedding Anniv @ Sofitel"

9th May 2012, SilverDiamond, Quezon City, Philippines

We always enjoy staying at Sofitel. The room we stayed in was very comfy and relaxing. The pool side with the view of Manila Bay gives an exquisite ambiance. Also, we cannot wait for the re-opening of the Spiral one of our favorite restaurant.

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!Thank you for your valuable feedback dated May 9, 2012 expressing recognition of your excellent 1st wedding anniversary held here at Sofitel Philippine Plaza Manila. We strive to provide a superior experience for every guest therefore your feedback is very important to us.Your patronage is a vital part of our growth. And for that, we are most grateful. Sofitel Philippine Plaza’s flagship restaurant, Spiral, is currently being reconceived and will be re-launched by August 2012.We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.Sincerely yours,Josephine Abel-ArvesuQuality Manager
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"Enjoyed our stay!"

4th May 2012, funckey63, Manila

we have enjoyed our overnight stay at sofitel. service was very good and the rooms were clean. my only complain is that the parking is so expensive at Php 200/night while other hotels usually allot parking spaces for their overnight guests for free.

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!On behalf of Sofitel Philippine Plaza, I would like to extend my deepest appreciation for sharing with us your excellent stay in our hotel. We are concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We have taken serious note of your comment regarding the parking fee. Rest assured this is currently reviewed for future improvement. Please accept my sincere apologies for any inconvenience this might have caused you during your stay.We strive to provide a superior experience for every guest therefore your feedback is very important to us. We hope you will allow us the opportunity to better serve you in the near future. Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"Great Hotel along Manila Bay"

4th May 2012, Trixie_37_12, Manila, Philippines

This hotel has excellent amenities especially their lagoon swimming pool. They have a very friendly staff as well.My only suggestion is that they should give free parking to their local guests who are staying at the hotel. I dont understand why we need to pay the regular rate when we stayed longer and paid more versus the guests who just ate in their restaurants or attended an event.

Management responseDear Valued Guest,Bonjour Mabuhay from Sofitel Philippine Plaza!Thank you for having taken the time to share your experience at Sofitel. Your feedback is extremely important to us. We are glad to hear that you enjoyed your stay with us, as we strive each day to provide our guests with the finest hotel experience. We only regret that you encountered difficulty in some areas of service, and we apologise for any inconvenience this may have caused you. Sofitel takes pride in its standards of service excellence, and any lapse is always immediately looked into and addressed by the relevant department heads to ensure continuous improvement of our services.Thank you very much for choosing to stay at Sofitel, and we look forward to being of service to you once again.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"Best Service Anywhere"

28th April 2012

I have traveled the world business and pleasure and the Service at Manila Sofitel tops any i have stayed at...and i mean ALL service..from the time you enter front door, to reception, to baggage, to poolside, to restaurant...they are all top notch people. When i land in Manila i cant wait to get to Sofitel...I love it

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!We sincerely appreciate you taking the time to inform us of your recent experience in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.We were very pleased to read that you had an overall excellent stay with us and particularly value our hotel. We at Sofitel Philippine Plaza does not only meet, but exceed customer expectations. As we give emphasis on all aspects of the elegance of our hotel environment such as beautiful ambiance, luxurious food, high end technology, friendly and experienced staff. Your kind words on the service provided by our staff are most gratifying and rest assured that it will be passed on to the whole team. This will certainly motivate them to keep up the good work.Once again, I thank you for your patronage and we all look forward to welcoming you back in Sofitel Philippine Plaza. Meanwhile, if I can be of any assistance, please do not hesitate to contact me.Sincerely yours,Josephine Abel-ArvesuQuality Manager
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"Sofitel Stay with Family"

26th April 2012, jefson34, Manila

The place is clean and the staff were very accomodating. The swimming pool was a lot of fun for the kids, except for the slides that only allows 12years old kid to use. I hope they make another slide for younger kids.

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!We sincerely appreciate you taking the time to inform us of your recent experience in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.We were very pleased to read that you had an overall excellent stay with us and particularly value our hotel. We at Sofitel Philippine Plaza does not only meet, but exceed customer expectations. As we give emphasis on all aspects of the elegance of our hotel environment such as beautiful ambiance, luxurious food, high end technology, friendly and experienced staff. Your kind words on the service provided by our staff are most gratifying and rest assured that it will be passed on to the whole team. This will certainly motivate them to keep up the good work.Once again, we thank you for your patronage and we all look forward to welcoming you back in Sofitel Philippine Plaza. Meanwhile, if I can be of any assistance, please do not hesitate to contact me.Sincerely yours,Josephine Abel-ArvesuQuality Manager
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"chillax @ sofitel"

25th April 2012, maviethalla, Manila, Philippines

If you want to take a good swim with refreshing drinks by the poolside and beautiful sunset watching..go to Sofitel

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!On behalf of Sofitel Philippine Plaza, I would like to extend my deepest appreciation for sharing with us your excellent stay with our hotel. It is through feedback such as yours that enables us to improve the quality of our products and services.Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.We look forward to the pleasure of welcoming you back here in our hotel. In the meantime, I remain at your disposal should you need further assistance.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"GREAT STAY"

24th April 2012, gayleen24, Darwin, Australia

just a beautiful place to stay!will stay longer next time!lovely views.beautiful staff.great food.will recommend to all i no traveling this way.thankyou

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!Thank you for your valuable feedback dated April 23, 2012 expressing recognition of your excellent stay here at Sofitel Philippine Plaza Manila. We strive to provide a superior experience for every guest therefore your feedback is very important to us.Your patronage is a vital part of our growth. And for that, we are most grateful.We would love to have the pleasure of seeing you as a regular guest. We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.Sincerely yours,Josephine Abel-ArvesuQuality Manager
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"very single bed"

24th April 2012, rpua, Quezon City, Philippines

I booked 1 superior room and 1 executive room. Superior room is sooo STANDARD! Compare to other five star hotel! The executive floor room? I requested for two separate beds, OMG! Bed is literally SINGLE! sleep quality? don't ask me please.

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!On behalf of Sofitel Philippine Plaza, I would like to extend my deepest appreciation for sharing with us your excellent stay with our hotel. We are concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We have taken serious note of your comment and rest assured that our Executive Assistant Manager for Rooms Division has been informed to address this matter. Please accept my sincere apologies for any inconvenience this might have caused you during your stay.We sincerely hope that it will not deter you from choosing to stay at Sofitel Philippine Plaza in the future. On your next visit to Manila, kindly contact me directly and I would be more than happy to personally arrange your stay with us. In the meantime, should you need assistance please do not hesitate to let us know. Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"Sleeping at sofitel"

23rd April 2012, Rguiman, Cavite

Friendly service and corteous staff. The room is spacious enough and the tempperature of the room can easily be regulated. The location is veryveasy to access and not very condested. The pool and other facility are world class.

Management responseDear Valued Guest,Bonjour Mabuhay from Sofitel Philippine Plaza Manila!On behalf of Sofitel Philippine Plaza, I would like to extend my appreciation for sharing with us your excellent stay with our hotel. Many agree with you that the lagoon-shaped pool is one of the top features of the hotel. Guests have also raved about the special MyBed for a great sleep along with the pleasures of LeSpa. Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.It would be our great pleasure to do business with you in the future and we look forward to more such opportunities in the near future. In the meantime, if I can be of any assistance, please do not hesitate to let me know.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"Memorable Stay"

22nd April 2012, rcloyola, Manila, Philippines

hotel location is very accessible, check-in and check-out was fast, front desk staff was very accomodating and the view of manila bay is awesome.

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!We are grateful to read that you had an overall excellent stay in our hotel and particularly appreciated the quality of food. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up the good work.We thank you for your continued support and it is always a pleasure for us to be at your service. On your next visit, kindly contact me directly and I would be more than happy to personally arrange your stay with us. In the meantime, if I can be of any assistance, please do not hesitate to let me know.Sincerely yours,Josephine Abel-ArvesuQuality Manager
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"Lenten Gataway"

19th April 2012, Chewy24, Manila

We are very pleased to have spent our Lenten vacation in this hotel, away from the crow, yet definitely enjoying the sun, pool and relaxing in the spa!!

Management responseDear Valued Guest,Bonjour Mabuhay from Sofitel Philippine Plaza!Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services have pleased you. Each day, we do strive to provide only the finest experiences for our guests.We are proud to share your sentiments with the rest of team, as this will inspire them to delight even more guests in future. We do hope you will be one of them once again, and we look forward to welcoming you back to Sofitel.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"great hotel"

19th April 2012, kiaratesoro, Quezon City, Philippines

my 3 year old daughter had a great time at Sofitel.The view was spectacular and we enjoyed the pool

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!Thank you for your valuable feedback dated April 18, 2012 expressing recognition of your excellent experience here at Sofitel Philippine Plaza Manila. We strive to provide a superior experience for every guest therefore your feedback is very important to us.Your patronage is a vital part of our growth. And for that, we are most grateful.We would love to have the pleasure of seeing you as a regular guest. We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.Sincerely yours,Josephine Abel-ArvesuQuality Manager
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"A bit disappointed with the room"

19th April 2012, Chickoy815, Taguig City, Philippines

We've stayed a couple of times at Sofitel. With this stay we availed of the free night since I am a member of the Accoradvantageplus. I reserved a room online and purchased an upgrade to have a bay view and king size bed. When we entered the room I was surprised to see 2 single beds. The bay view was not great either even if we availed of the bay view. They gave us a room on the 4th floor. Not sure if it was because it's a complimentary from the membership or the hotel's really just fully booked. But nevertheless the service was excellent and their staff is very friendly and service oriented.

Management responseDear Valued Guest,Bonjour Mabuhay from Sofitel Philippine Plaza!Thank you for having taken the time to share your experience at Sofitel. Your feedback is extremely important to us. We regret that you encountered some difficulty during your stay with us, and we apologise for any inconvenience this may have caused you. Sofitel takes pride in its standards of service excellence, and any lapse is always immediately looked into and addressed by the relevant department heads to ensure continuous improvement of our services.Thank you very much for choosing to stay at Sofitel, and we look forward to being of service to you once again.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"Not satisfied this time."

17th April 2012, Ptlc, Manila

The quality deteriorated since my last visit last year. Low pressure of water in the shower. The safe lock was broken, we requested to have it fixed but after an hour still not attended to. Requested for pillows also took a long time. Not satisfied this time.

Management responseDear Valued Guest,Bonjour Mabuhay from Sofitel Philippine Plaza!Thank you for having taken the time to share your experience at Sofitel. Your feedback is extremely important to us. We are glad to hear that you enjoyed your stay as we strive each day to provide our guests with the finest hotel experience. We only regret that you encountered difficulty in some areas of service, and we apologise for any inconvenience this may have caused you. Sofitel takes pride in its standards of service excellence, and any lapse is always immediately looked into and addressed by the relevant department heads to ensure continuous improvement of our services.Thank you very much for choosing to stay at Sofitel, and we look forward to being of service to you once again.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"not service oriented"

17th April 2012, doc_hapi, Manila, Philippines

1st day - Early in the morning, I surfed the net and checked what the prevailing rates are and if it is available for a 4 days and 3 nights stay at Sofitel. I noted the cost and it is available. Since I lived nearby, I decided to pass by the hotel and book personally my reservation at the front desk. At the front desk, the person who initially received me told me to book it at the business office if ever i wish to avail of the rates I told them. Is it standard protocol? Maybe. But then again if you have the computer right in front of you, could she not just verify the rates that I wish to have. I even presented my "Silver Accor Advantage Plus" card. Learned a lesson. Not much help if you have the Accor card and book online if you wanted to avail of the best rates because they will not offer it to you at the front desk. Went to the business office and was properly assisted by Ms Chona from the Advantage Plus office.I returned later in the day with my family and everything went smoothly until my kids decided to swim at the pool. The pool was nice, well maintained and they had a great time however after taking their dip, they have to return their towels. I asked the staff manning the area if the kids can use the towels in going towards our room. They said no. Again, it would have been better if they allowed the kids to use it for awhile and just asked us to return it afterwards or if ever it got lost to have it charged to us. But then again, they would rather see the still dripping wet kids walk towards the air conditioned corridors for our room. Learned a lesson. Bring your own towel. 2nd day-At around 8:30 am, we went down for breakfast. Full house. We had to fall in line for our table. Not such a big deal if you are by yourself, but with kids in tow and no place to sit on, it is a hassle. We were eventually sitted outside of the airconditioned area, by the main driveway in a hot and humid weather. The space? small for a big hotel. The food? The usual kind. Not as spectacular as we were accustomed with when the then Spirals area was operational. The Chefs maybe missing.There is more. You have to pay for the parking space you were using even if you were billeted at the hotel. It would have been ok with me if they were charging me for a valet service, which they were, but for a parking space on a supposedly 5 star hotel? Would have commented on the third and fourth day but not much space here. Easter egg hunting at Sofitel? It is a joke.

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!On behalf of Sofitel Philippine Plaza, I would like to extend my deepest appreciation for sharing with us your excellent stay in our hotel. We are concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We have taken serious note of your comment and rest assured that our Department Head concerned has been informed to address this matter. Please accept my sincere apologies for any inconvenience this might have caused you during your stay.We strive to provide a superior experience for every guest therefore your feedback is very important to us. We hope you will allow us the opportunity to better serve you in the near future. Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"Great!"

14th April 2012, Tatastinky, Quezon City, Philippines

A resort in Metro Manila. Great hotel. Good food.Nice view of the bay and the city. We spent much of our time in the executive lounge. The only thing missing, is a good internet wifi service.

Management responseDear Valued Guest,Bonjour Mabuhay from Sofitel Philippine Plaza Manila!On behalf of Sofitel Philippine Plaza, I would like to extend my appreciation for sharing with us your excellent stay with our hotel. Guests have also raved about the special MyBed for a great sleep along with the pleasures at the Club Millesime. Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.It would be our great pleasure to do business with you in the future and we look forward to more such opportunities in the near future. In the meantime, if I can be of any assistance, please do not hesitate to let me know.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"A resort within the city!"

14th April 2012, Thadliamzon, Quezon City, Philippines

No more the need to go out of town during the Holy Week! The environment is most conducive to what we are looking forward to in a Resort nomally found outside the city

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!We sincerely appreciate you taking the time to inform us of your recent experience in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.We were very pleased to read that you had an overall excellent stay with us and particularly value our hotel. We at Sofitel Philippine Plaza do not only meet, but exceed customer expectations. As we give emphasis on all aspects of the elegance of our hotel environment such as beautiful ambiance, luxurious food, high end technology, friendly and experienced staff. Your kind words on the service provided by our staff are most gratifying and rest assured that it will be passed on to the whole team. This will certainly motivate them to keep up the good work.Once again, I thank you for your patronage and we all look forward to welcoming you back in Sofitel Philippine Plaza. Meanwhile, if I can be of any assistance, please do not hesitate to contact me.Sincerely yours,Josephine Abel-ArvesuQuality Manager
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"Good"

13th April 2012, glaigo, Makati, Philippines

Our stay was excellent. I can't wait for Spiral to open since I do find Le Bar too small for breakfast. I rated the rooms 4 since I think my pillows could have been better.

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!On behalf of Sofitel Philippine Plaza, I would like to extend my deepest appreciation for sharing with us your excellent stay in our hotel. We are concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We have taken serious note of your comment and rest assured that our Department Head concerned has been informed to address this matter. Please accept my sincere apologies for any inconvenience this might have caused you during your stay.We strive to provide a superior experience for every guest therefore your feedback is very important to us. We hope you will allow us the opportunity to better serve you in the near future. Yours sincerely,Josephine Abel-ArvesuQuality Manager
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"A Celebration of Life!"

13th April 2012, akoganda, Manila, Philippines

Before checking-in at the hotel have a printed copy of accumulated points from Accor Advantage Plus. I have not avail of my accumulatled points in settling my dues because the receptionist explained that a printed copy is necessary to be applied in my dues. When I inquired at Accor Advantage Plus they told me to charge all my expenditures in my room so that I can redeem my points from Accor however they were not able to advice me to print the accumulated points I haved earned hence no printed copy was readily available during my check-out.

Management responseDear Valued Guest,Bonjour from Sofitel Philippine Plaza Manila!On behalf of Sofitel Philippine Plaza, I would like to extend my deepest appreciation for sharing with us your excellent stay with our hotel. It is through feedback such as yours that enables us to improve the quality of our products and services.Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.We look forward to the pleasure of welcoming you back here in our hotel. In the meantime, I remain at your disposal should you need further assistance.Yours sincerely,Josephine Abel-ArvesuQuality Manager
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