all seasons Bangkok Siam hotel

"Horrible hotel do not stay here"

20th May 2012

We checked in at 12:30 AM we were so tired from a 20 plane ride. The room is so out dated and frumpy it does not look like the pictures on the hotel web site. My bed linen had yellow stains on it looks like excrement and some some sticky stains which looked like body fluid. I politely called the front desk if I could have new sheets. They sent me one and I even helped to make the bed feeling sorry that I'm causing a fuss, I tipped the guy who change the linens. The front desk person however, was very curt and unfriendly. Then maybe to get even they called us at 4AM mind you we'd just got to bed at 1 AM. I called the next morning to ask why they set up a wake-up call that was not requested they denied that there was one. We were 2 people in the room and we were awakened.The tour package they offer in the hotel was for 5,000Baht, the travel agent next door only charged 1,100Baht for a whole day tour. Also, the web-site says that it is only a 5 minute walk to the Victory monument BTS station. It's more like 20 minutes away to walk there, and you have to go up the overpass bridge to cross. There are no good restaurants or banks near this hotel. The towels and sheets are so old they are grey and murky instead of white. The walls are so thin that you can hear the people in the next room. I stayed here for 2 nights, never,, never stay here. You will walk a lot to get somewhere or pay for taxi everywhere and be stuck in traffic.

"Good breakfast"

28th April 2012, pknipaporn, Krabi Town, Thailand

Far from shop and convienien store. If stay here you should buy food or anythings that you need befor check in if not you might walk too far. It not far from shopping mall but you need to go by taxi not on foot. I'm not recommend you to get a bus even the bus stop is infront the hotel cause the traffic. Get a taxi to reach the bts or mrt is better.

Management responseDear MadamThank you for taking the time to tell us about your experience at the All Seasons Bangkok Siam. We took note of your valuable comment regarding the location and traffic.At All Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely yoursThe Management
« hide

"No bacon again !!!!"

13th April 2012, ainsley65, scotland

Good enough hotel, service very good but rooms are dark and bed a bit hard. Second time i have stayed in this hotel in 3 months, a total off 11 days. Breakfast buffet is good but not enough room in restaurant area and no bacon for the 11 days i stayed ! asked the reason for no bacon and was told that "too many people from india stay at the hotel and they dont eat bacon" I have asked for a response from All Seasons Hotels regarding this, but still waiting

Management responseDear Sir/MadamThank you for taking the time to tell us about your experience at the All Seasons Bangkok Siam. We took note of your valuable comment regarding the room and the bed. If opportunity arises on your next visit, you can request our Hotel House Keeper for softer bed, I am sure they can provide it for you. Moreover, we also took note of your valuable comment related to variety of breakfast which including bacon. This issue has been well noted. . Please rest assured that our Restaurant Manager and Chef have been also noted of your suggestion which will surely be taken into account for the next review of the menu. The breakfast menu rotation will also closely be reviewed and monitored. However, we also seek for your kind understanding our situation that we provide the best possible standards to our guests at all times. We do read all guest comments and take serious actions and follow ups. The voice of customers has top priority at our hotel. Even if we can not find full solution at the particular time, we keep in view for future possible project, as we may be find good opportunities to follow.Lastly, I did not take your comments as negative one as I only appreciate for all kind of comments from your constructive comments. As mentioned, we use guest comments for training topics, operation improvement and integrate future investment plan as much as possible.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely yoursThe Management
« hide

"Old Property"

24th March 2012, Bangkok, Thailand

Doservice quality also good as all season level Don'tGood Location but not trendy as other All season. Everything look so OLD!!

Management responseDear Sir / MadamThank you for valuable comment regarding quality of service level however, your constructive comment of old property has been also taken into our account for the future possible renovation project.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yours,The Management
« hide

"Worth Value for money"

10th February 2012, Bali

This is my second stay at this hotel, although the location is not in the centre of Pratunam, but its still on walking distance. The breakfast was good but some of taxi driver have difficulties to find this hotel.

Management responseDear Sir/MadamFirst of all, thank you very much to select our hotel as a venue and become our returning guest.At All Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely yoursThe Management
« hide

"A good for value hotel."

10th February 2012, fr4nc1sc4, Jakarta, Indonesia

The hotel is quite close to the city center and public transportation are easy to find.The service of the front office really really good. They tried to answer all our questions and give suggestions on where to get what, in terms of food and places to eat.The one service that was very good to us, the messages (from our tour vendor) they took and immediately under our door. So we were always adviced on what time the tour will going to pick up the next morning.., which is really to our benefit at that time.. (so we can manage our sleeping time at night)Despite the fact that we enjoyed the 50% discount Accor's program, this hotel is really good for value. Really recommended.

Management responseDear Sir/MadamWe very much appreciate your comments regarding your stay at the All Seasons Bangkok Siam. It is always a pleasure to receive positive feedback. I was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams who made your stay a pleasant one. This will certainly motivate them to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yoursThe Management
« hide

"Not expensive hotel"

8th February 2012, Bangkok

Service Good, but room old. Location is good. Easy to travel. Price is low. Food is OK. Near shopping area. Many transportation near by. King Power is really close by. Room is not large. Breakfast is not much.

Management responseDear Sir/MadamWe very much appreciate your comments regarding your stay at the All Seasons Bangkok Siam. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At All Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely yoursThe Management
« hide

"Price=Value"

5th February 2012, Singapore, Singapore

for the price, tradeoffs are far from BTS and old conventional television set.Rooms feel old n shower temperature is inconsistent. Makes showering painful.Service is top notch with smiles 24/7.Wifi in room was down during stay but wifi in lobby was working.

Management responseDear Sir /MadamThank you very much for the positive feed back on service. On the other hand, we very much appreciate your constructive comment regarding distance to BTS, old room with television set and inconsistency of hot & cold water system in the bathroom.At All Seasons, we are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests even if we cannot find full solution at the particular time, we keep in view for future possible project, as we may be find good opportunities to follow.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely yoursThe Management
« hide

"Great Value"

28th January 2012, Denpasar, Indonesia

for hotels with prices like that is extraordinary, I am very pleased.shortcomings only the location is rather far from the BTS Victory Monument.Amazing hotel, I would stay there again if returning to bangkok

"Great place for a good night sleep."

28th January 2012, Wagga Wagga, Australia

I have stayed in this hotel numerous times when in transit in Bangkok and I have always found it to be quiet, clean and comfortable. It is located nearby the airport - city line and is a short walk from the skytrain. The staff are always friendly, and despite being busy are always helpful and attentive. It is also incredibly good value considering the standard of the room and the hotel in general. I don't generally write reviews for hotels, but this one has been so consistently good I feel the need to let others know.

"Good Value for money"

25th January 2012

Good clean rooms, good food and choice. Carpets need some change. bathroom lighting should be improved. Light should be on top of the mirror so that one's shadow does not fall. Some staff training is required to improve English, but they were very helpful.

Management responseDear Sir/MadamThank you for taking the time to tell us about your experience at the All Seasons Bangkok Siam. We very much appreciate your positive comment regarding the quality of cleanliness standard in our hotel, quality of food and variety. Moreover, I have discussed with departments concern such as Front Office Manager, Hotel Housekeeper and Assistant Chief Engineer related to condition of lighting in bathroom and condition of room's equipment as well as the carpet. All available rooms will have to be checked and ensure that all equipments are well functioned before checking in the guest. An immediately action will be taken as well as an appropriate training will also be conducted to all staff concern accordingly. At all seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management
« hide

"Good Value Budget Hotel"

6th January 2012, London, United Kingdom

Five star for value for money with breakfast and internet included. Be aware and observe warnings of outside taxis, hotel has no control of them and they aim to overcharge guests. Not a long walk to BBTS sky train but invloves crossing a very busy road. All staff were really friendly and helpful. Hotel looking a bit tired and could do with a fresh coat of paint. Clearly a revamped Ibis hotel. Ideal for a cheap stopover in bangkok.

Management responseDear Sir/MadamThank you very much for your patronage and the positive comments. We will try our utmost endeavor to improve our services where were the weak areas.We will continue our little efforts at every minutes ensuring our guests enjoy their stay and left Thailand with good memories. And eventually if our small efforts are appreciated by our guests, it is our real pressure and joyful momentThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely yoursThe Management
« hide

"Good location for semi budget traveler."

6th January 2012, Jakarta, Indonesia

Good price, because i got 50% discount for becoming an A+ member.Great location, near BTS station Victory Monument and Airport Railway Ratchaprarop station, plenty of buses too.Clean rooms and quite spacious, but the water heater is not working properly, both in my room and my cousin's room.Free breakfast but the taste is so so.

Management responseDear Sir/MadamThank you very much for your patronage and the positive comments. We will try our utmost endeavor to improve our services where were the weak areas.At All Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yoursThe Management
« hide

"Good value budget hotel"

4th January 2012

good value - satisfactory quality with an economy price; good location - 20 minutes walk to Central World, 10 minutes walk to Victory Monument; friendly staff - willing to help out to call taxi & give travel advice; highly recommend for a budget hotel

Management responseDear Sir/MadamThank you very much for the feed back on your stay. This will only help us to move forward. We are very delighted to know that you do appreciate our services, location and also value for money hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely yoursThe Management
« hide

"Never again at this hotel."

23rd September 2011, Sydney

Stayed at this hotel and had few bad experience. Lift was not working (only one operated for sometime), hallway inside hotel building was boiling, breakfast foods was like dinner menus. Not very handy to shopping area as very quite at night. I was shocked when a reception staff knocked my door at around 10pm (our last night) to tell my partner that he has finished work and ready for...??? Not recommend to couple as staff may approach guests for additional service?

Management responseDear Sir/Madam Thank you for taking the time to tell us about your experience at the All Seasons Bangkok Siam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I was extremely sorry to read about the general attitude and manner of our staff during your stay. This does not in any way reflect the usual service level of All Seasons Bangkok Siam. Kindly rest assured that all Department Heads have been seriously briefed regarding the unfortunate incident occurred to you during night time.With reference to elevator, it was on monthly maintenance schedule for safety reason and just took in a short period however it made you inconvenient, we apologize again. Moreover, you also felt uncomfortable of hallway inside the hotel building because we need the fresh air for circulation for few hours.Lastly, the breakfast and meal options, please rest assured that our Restaurant Manager and Chef have been also noted of your suggestion which will surely be taken into account for the next review of the menu.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yoursThe Management
« hide