Novotel Nadi hotel

"Nadi Airport Stay"

21st May 2012, Gold Coast

Good value accommodation, close to the airport. Door to door free airport transfers make the accommodation worth booking.

Management responseDear valued guest,We appreciate you taking time to write us a review and are glad to read that your stay was very convenient at Novotel Nadi. Location, 3 minutes away from the airport and complimentary shuttle are our unique selling points! Team will be happy to read your positive comment. We hope to welcome you back in the near future. Please e-mail me at rohit@novotelnadi.com.fj should your travel plans bring you back to our shores as it will be my pleasure to be of assistance. Warmest regards,Rohit KantExecutive Assistant Manager.
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"Staff friendly and helpful"

14th March 2012

We like the Nadi Novotel. Shuttle bus service was good. Chef prepared good omlettes for breakfast. Superior room was comfortable with pleasant view onto the golf course

Management responseDear valued guests,Thank you for choosing to stay with us at Novotel Nadi and again for taking out your valuable time to post this short sweet review.We very much appreciate your comments regarding your stay at the Novotel Nadi. It is always a pleasure to receive positive feedback which will be shared with the team. This feedback will surely be beneficial to other travelers. And for us, I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services & facilities.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warmest regards,Rohit KantExecutive Assistant Manager.
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"Novotel Nadi not Getting any better"

25th February 2012, Melbourne, Australia

Compared to its sister property in Suva this property does not live up to the novotel brand. room quality is average, they always smell mouldy as i dont think the air conditioning untis get cleaned and sanitized on a regular basis, The renovation that was done around the anem change from the maccambo was not done very well and rooms are poorly lit and TV selection is non existant in this day and age of Sattelite subscriptions.Internet costs are obsured for what you get, yet the costs at the Suva Novotel are great.it has been 2 years since i last stayed here as a stop over hotel and it hasnt got any better i wont be giving it a 3rd time.

Management responseDear valued guest,Thank you for your review. We are disappointed that you didn’t enjoy your stay with us and we did not live up to your expectations. Your comments for room for improvement have been passed on to all of the relevant departments to discuss with their team members to take on board. On this occasion we seem to have fallen short in some areas and we sincerely apologize for this. We understand from your review that you enjoyed the services/facilities provided by Novotel in Suva. I would like to take this opportunity to thank you for your loyalty with Accor.We appreciate that everyone has their personal preferences when it comes to choosing hotels for their holidays or business and should you decide to visit Fiji once again and consider Novotel Nadi, please let me know and we will take special care of you.Warmest regards,Rohit KantExecutive Assistant Manager
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"fiji"

20th February 2012, Wollongong, Australia

Room was a bit on the small side have problems finding room to fit the whole family in 2 adults & 3 kids aged 11, 9, 9 yes twins, we didnt choose to have 3 kids and where blessed with twins why should we have to pay extra for another room because of this and we would not put kids in separatae room any way,

Management responseDear valued guest,Thank you for choosing to stay with us at Novotel Nadi and again for taking the time to post this review.It is pleasing to note that you had a satisfactory stay. We do have family rooms which are made up of a queen and a bunk bed. We can also put in a rollaway bed to easily accommodate 2 adults and three children. Subject to availability at the time of check in we are happy to offer upgrades at minimal costs.Please feel free to contact me should your travel plans bring you back to Novotel Nadi as it will be my pleasure to be of assistance and ensure you have a pleasant and comfortable stay.Warmest regards,Rohit KantExecutive Assistant Manager.
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"Lets Down Novotel Name"

8th February 2012, Wollongong

This hotel was less than I expected from a Novotel. The rooms are quite old and seem to have been cosmetically renovated and patched but really a lot of repair is required. There were no in-house movies and little variety in TV channels which made our stay in rainy weather difficult. The reception area, restaurant and shops were all great but the rooms and in-room facilities I would equate more to a motel, not a Novotel hotel.

Management responseDear valued guest,Thank you for your review. We are disappointed that we did not live up to your expectations. Your comments for room for improvement areas in noted and shared with the team. Mention of no in house movies puts few thoughts in our minds as to how we can get around this.I am glad that you were pleased with reception, restaurants and shops.We appreciate that everyone has their personal preferences when it comes to choosing a hotel for their holidays and should you decide to visit Fiji once again and consider Novotel Nadi, please let me know and we will take special care of you.Warmest regards,Rohit KantExecutive Assistant Manager
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"Good service"

28th January 2012, Melbourne

We arrived at Nadi airport early in the morning and staff had kindly arranged the pickup to the hotel. We stayed for 2 nights. The room is out-of-date, particularly the bathroom. The staff is friendly. My friend stayed next to our room and every time when he wanted to get in the room, he had to called the staff and they came immediately for help. Just don't know why the same issue will happen again next time. We didn't had this problem.

Management responseDear valued guest,Thank you for choosing to stay with us at Novotel Nadi and again for taking out your valuable time to post this review.We very much appreciate your comments regarding your stay at the Novotel Nadi. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comments for room for improvement is noted and shared with the team. We apologize for the inconvenience caused to your friend with regards to the door lock. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warmest regards,Rohit KantExecutive Assistant Manager
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"Nadi experience"

25th January 2012, Melbourne, Australia

The Novotel is close to the airport (far enough away that you can't here any noise), and although it has a free shuttle, taxi's only cost $5 per car. There is a NewWorld across the road for last minute shopping and also a bus stop for a ride into Nadi town for those that like to experience the local culture. Our boys enjoyed the pool and the restaurant was good value.

Management responseDear valued guest,Thank you for choosing to stay with us at Novotel Nadi and again for taking out your valuable time to post wonderful review.I am pleased to note that overall you enjoyed the services and facilities on offer. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warmest regards,Rohit KantExecutive Assistant Manager.
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"Not 4 Star and Items Stolen"

15th January 2012, Auckland

We stayed for 7 nights. This is advertised as a 4 star hotel. Based on our experience, we would not class it more than 3 star. Based on the tired facilities, it is over priced. There are better accommodation available in Fiji for much lower rates. The guest towels which should be white are now brown and definitely in need of change. The rooms need a spruce up. We did not use the restaurant but it was over priced. There is a supermarket in walking distance and a number of nice restaurants etc in close vicinity so best to look around first before using the restaurant. The staff are genuinely very helpful. The bus driver (Rai) was great and very helpful. Reception did not always have pool towels available and staff did not deliver to the pool when requested.We put our wet swimwear out to dry in the private balcony. One item was stolen overnight and all guests should ensure that take everything inside.

Management responseDear valued guest,Thank you for choosing to stay with us at Novotel Nadi and again for taking out your valuable time to post this review. We are disappointed that we did not live up to your expectations. Your comments for room for improvement have been passed on to all of the relevant departments to discuss with their team members to take on board as a gift. We apologize for the shortfalls in some areas on this occasion. The positives, I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am deeply concerned to read your comments with regards to the stolen item. It is unfortunate that this matter wasn't reported as we have standard operating procedures which we follow for any alleged theft in an effort to recover the lost item. Our guest safety and security is of paramount importance. I have checked with my lost & found department in housekeeping, there is nothing as such handed in. Please allow to make mention that we have just spent 10K to replace our bathroom linens.We appreciate that everyone has their personal preferences when it comes to choosing a hotel for their holidays and should you decide to visit Fiji once again and consider Novotel Nadi, please let me know and we will take special care of you.Warmest regards,Rohit KantExecutive Assistant Manager.
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"Not a nice place to stay"

5th January 2012, Brisbane, Australia

I booked the Novotel Nadi online through Accor which said it was a 4-star recently refurbished hotel. The room we booked was the Superior Family room.The service was bad, not at all like what was experienced in other parts of Fiji. The room would be flat out being 2 star - let alone four and the bathroom had definitely not been refurbished in many many years, or the floor tiles throughout.The website stated that there was one queen size bed - don't be fooled - double sized beds are called queen sized here.The toiled got sprayed with water when you showered.The TV reception was poor and the TV although quite modern was quite small.There is no mini bar, tissues or face cloths/washers in the room.Thankfully we only stayed for one night - we couldn't wait to leave.Only stay here is you are looking for something really budget.

Management responseDear valued guest,I would like to thank you for choosing to stay with us at Novotel Nadi and again thank you for your valuable time to post this review.We are disappointed that you didn’t enjoy your stay with us and we did not live up to your expectations. Your comments have been passed on to all of the relevant departments to discuss with their team members to take on board. On this occasion we seem to have fallen short of mark in some areas for your family and for this we apologise as we appreciate how special family time is.Please allow me to reconfirm couple of points highlighted. All our superior rooms have queen size bed, have separate shower area away from the toilet as oppose to only bath. We do have mini bar fridges in all rooms and we do set up mini bar upon guests requests. We appreciate that everyone has their personal preferences when it comes to choosing a hotel for their holidays and should you decide to visit Fiji once again and consider Novotel Nadi, please let me know and we will take special care of you.Warmest regards,Rohit KantExecutive Assistant MAnager.
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"Novotel Nadi"

20th October 2011, Melbourne, Australia

Nice and close to Airport, perfect for short stay. Rooms were clean, staff were friendly.Good idea having Bunks in family rooms, at least Teenagers didnt have to share a bed.Shopping within the Hotel was good, prices were alot cheaper than Larger Resort Hotels. A tip, buy up on essentials before leaving. Resort clothing was also well priced, especially Bathers. Also had a local Handcraft stall set up all day, whcih was good for buying earrings, necklaces, Hats, Bags etc. Hotel had well equipped Gym, which was not busy at anytime of the day. Pool area was nice with Hammocks. Poolside Bar was available with snacks, which meant you didnt have to move. Staff always were friendly and happy to help with any request, even remembered what drink you had ordered night before and would you like the same. Overall a great shortstay Hotel.

"Honeymoon"

8th October 2011, Newcastle, Australia

The Novotel Nadi was very convenient to the airport to continue with our travel plans. However the fans were noisy and the television reception was poor. On our final night we were given a room very close to a Private Function and we had trouble getting to sleep.

Management responseDear Valued Guest,Thank you very much for choosing to stay at Novotel Nadi, and again for taking out your valuable time to post this review.It is pleasing to note that overall you had a convenient stay. I have noted your feedback for room for improvement which has been shared with relevant Department Heads. I do apologize for the inconvenience caused as a result of the private function. Thank you again and we hope to welcome you back to Novotel Nadi in the near future.Vinaka and regards,Rohit KantExecutive Assistant Manager.
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"Great Stopver"

29th September 2011, Auckland, New Zealand

Highly reccomend, Close to airport, very friendly and efficent staff, clean and comfortable, a great place for a stop over and a Bulla welcome making you feel at home espaecially when travelling on business aloan.[ -- ]

Management responseBula Valued GuestThank you very much for choosing to stay at Novotel Nadi, and again for taking the time to post this review.It is always a great pleasure to recieve positive feedback, I was delighted to read your comments and have shared these with the entire team.Thank you again and we hope to welcome you back to Novotel Nadi in the near furture.Vinaka and regardsRohit KantExecutive Assistant Manager.
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"Excellent Value"

20th September 2011, Buderim

Great accomodation close to airport. We have stayed here numerous times and the Novotel always gives us a good experience at a very affordable tariff. Room was spacious and clean. Excellent meals and value at the restaurant. Staff very friendly and obliging. We had an early flight back to Brisbane and was pleased to be so close to the airport. Whilst I didn`t need it the have a free shuttle service to and from airport

Management responseBula Valued GuestThank you very much for choosing to stay at Novotel Nadi, and again for taking the time to post this review.It is always a great pleasure to recieve positive feedback, I was delighted to read your comments and have shared these with the entire team.Thank you again and we hope to welcome you back to Fiji sometime soon.Vinaka and RegardsLee PearceGenerla Manager
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