Mercure Sao Paulo Pamplona Hotel

"Difficulties..."

12th February 2012, Kamloops, British Columbia, Canada

If you are looking for a clean hotel in a good location in Sao Paulo, then this hotel may suit your needs. If you require a hotel with stable Internet, amenities that work or with a quick remedy to any problem you may encounter, then I cannot honestly recommend this hotel. We had many problems with our rooms; and a staff that really did try to help. However, they were not supported in their efforts with resources that could assist us. For example: the hairdryer burned out with flames and smoke...they said that they would have maintenance fix it...I don't think so! ...no replacement hairdryer was readily available...tried to go to another room to use the hairdryer there but no hairdryer. The Internet was impossible as the connection was not stable; not able to keep in touch with office at home or to do the many things needed for business. Cables not readily available. Telephone from room to room didn't work, elevator often would not come...my colleague had to climb the staircase to the 8th floor...good thing he has long legs! The room card for security is supposed to be a must to access the elevator...this feature did not work...one could go to any floor with the push of a button and no card...if you could get the elevator to come. We had problems figuring out how to use the TV...no instructions in the room...too tired to fight with this issue along with other more important ones. The rooms are well appointed, clean and with good desk work space. The staff is friendly and want to help; very frustrating for them. They gave an early check in which was much appreciated. They gave a later check out and did everything they could to help us. Without the resources, they were not able to deal with important considerations for to meet our needs. I sincerely hope that the owners can rectify these important things as their hotel could be a great place to stay and work from. They have great staff who do their best. They really deserve to be supported in their work to live up to the 'promises' of the advertising...and to make their customers' stay a great experience. What a pity! I hope the senior management/owners can give the support for their staff as this could be a very good hotel...at this point however, especially if traveling for business, I regret that I cannot recommend the Mercure Sao Paulo Pamplona. My apologies to the staff.

Management responseDear Guest.Accept our regards.First we ask lots of excuses by the facts that led to his dissatisfaction. We hope you give us the opportunity to revert their opinions with the improvements that we are developing.Best regardsManagement of the Mercure SP Pamplona
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"Solo traveler"

10th February 2012

There are nice restaurants close to the hotel. Clean and big enough rooms, friendly and good english speaking people. The hotel was smaller then it seems on the internet and the web site. I think there are 4 or 5 rooms each floor. There is a small pool on the therrace, and sauna and fitness rooom.

Management responseDear Guest.Accept our regards.Thank you for your considerations.We hope to revise it in the near future and that their stay is as enjoyable as the previous one.Best regardsManagement of the Mercure SP Pamplona
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"Better now"

31st March 2011, Rio de Janeiro

After the renovation the Hotel is nice. Just neer to improve the service at the breakfast to be the same at all Mercure Hoteis in São Paulo. Besides that is a good location and nice roon.Large bed and good shower.

"Effective!"

3rd March 2011, Oslo, Norway

Nice & friendly staff, excellent service & breakfast. Located in a posh, rather expensive neighbourhood of São Paulo (Jardim Paulista) for what it's worth. Wifi connection stable but very slow. Traffic noise unavoidable, but that goes for most of the city.

"Will continue to come back to this hotel"

7th January 2011, Sao Paulo

After the remodeling, this hotel has become even a more desirable place to stay near Avenida Paulista in Sao Paulo.