Pullman Guangzhou Baiyun Airport hotel

"Excellent airport hotel"

15th May 2012, Dirk57_12, Oudenaarde, Belgium

Second time that I stay in this hotel during my stay in Guangzhou. I wanted to extend my stay for one night, this simple request costed me a lot of time as apparently nobody at the reception desk could forfill this request. I had to call and book through accor reservation desk in China to obtain that extra night.I also do not understand why in each restaurant or bar they have different prices for the same drink (local beer). Also the choice of western food is poor.

"Very impressed with the hotel!"

10th May 2012, ricnas, Singapore, Singapore

the hotel is just 2 minutes walk to the departure terminal and rooms are excellent. front desk/reception lady spoke good english and was very friendly/courteous

"best location"

7th May 2012, wei4321, Shanghai, China

best location, 2 min walk from hotel to terminal, nice room, serivce is good, late check out service, big room and nice view, walk distance from airport , but not noisy, I will choosing this hotel for sure if tranfer flight in guanghzou

"Pullman Guangzhou"

12th April 2012, Jakarta

Checked in with my wife to find that they had no king size bed rooms available and they gave me a twin bedroom instead, but compensated with free breakfast and executive floor upgrade. Still I think if I book a kind size bed that is what I should have received.They pick you up from the airport which is a very nice touch. Makes the entire check in process so much easier.Otherwise very good experience, and will certainly stay here again on my next trip. Hopefully I will get the type of room I book.

Management responseDear guest, thank you for taking time to give us positive comments! Kindly accept our apology about no more king size bedroom. With reference to your comment on staying, we have addressed this issue and enhanced proper training on relavent departments. We look forward to welcoming you back, and enjoy a more memorable staying here in the near future. Hotel Management Team at Pullman Guangzhou Baiyun Airport
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"Most convenient hotel to Airport in Guangzhou ."

5th April 2012, Sydney, Australia

Dinner in chinese restaurant fantastic.Breakfast great.Position to airport really good. Have stayed before and booked for two weeks time. Catching a morning flight is the best best place to stay in Guangzhou .

Management responseDear guest, thank you very much for your positive comments! We are glad to know you had a good experience while you were staying with us. We look forward to welcoming you back soon. Hotel Management Team at Pullman Guangzhou Baiyun Airport
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"Pullman Guangzhou Baiyun Airport"

31st March 2012, melcheah, Chiba

East access from airport and comfortable beds. Roger & Gallet amenities in all rooms. Executive rooms include Happy Hour and Breakfast.

Management responseDear Melcheah, we appreciated for your positive comments on hotel location and bed，and also much impressed that you enjoy our "Pullman bed", which is the fusion of new technologies and quality products. We look forward to welcoming you back in a near future. Hotel Management Team at Pullman Guangzhou Baiyun Airport
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"Beautiful building fill with crap"

31st March 2012, Hong Kong, China

5 star hotel facilities but staff doesn't belong in it. Took forever to check-in but everything we asked for had confirmed drew a blank look from the check-in staff. We specified a non-smoking room but our room had an ashtray and hotel matches. Eventually we got a non-smoking room. When you pay a stiff premium for international 5 star hotel over the local 5 star hotels (in China), you have a reasonable expectation that you can hold the hotel to a higher standard. Pullman management and its staff appears confused about what that means. The Pullman talks the talk but doesn’t have a clue about the walk.

Management responseDear guest, as always, we do appreciate our guests taking time to share the feedbacks & comments. Being in the hospitality industry, our aim is to strive to meet with every expectation although it is tough. Kindly accept our apology about your staying. last time Your valuable comments are certainly helpful for us to improve our services. Meanwhile we did address the concerned issue on front desk and enhance relevant training properly. Once again, thank you and we look forward to serving you again in the near future. 　　 Hotel Management Team at Pullman Guangzhou Baiyun Airport
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"Swimming pool"

30th March 2012, Los Angeles, California, USA

Disappointed that the swimming pool is not heated. The gym opens too late and close too early. If possible 24 hours or at least open at 5 am and close at midnight! As business trip we need depart very early and return very late back to hotel.

Management responseDear guest, thank you for taking time to give us positive comments! Kindly accept our apology about the pool. Please rest assured that we are taking appropriate measures to address this issue and to improve our service. We look forward to offering a better stay on your next stay. Hotel Management Team at Pullman Guangzhou Baiyun Airport
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"Fantastic service"

29th March 2012, vericheem, MALAYSIA

Stayed there for a night and thoroughly enjoyed it. Very convenient if have to catch early flight at the airport. However getting to city is a long way but bus and metro services available at the airport. Staff's understanding of English still need further improvement but they really try to please.

Management responseDear Vericheem, we much appreciated for taking time to share your detailed comments of our hotel. We are happy to know that you had a enjoyable stay with us. Meanwhile, we will enhance the English training for our staffs and looking forward to service you again in near future. Hotel Management Team at Pullman Guangzhou Baiyun Airport
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"Feels just like home"

27th March 2012, Sydney, Australia

I travel a bit, I stayed in over 20 different hotels per year. I have stayed here twice. To really be picky, bath tub uses a temperature dial, which looks cool, but water wasn't warm enough. The air conditioning cooling mode doesn't seems to function. I guess it is because it's winter, and with centralised system, room can't have indipendent cooling mode. Unfortunately coming from the cooler weather of Sydney, it is a bit warm to be in 25-26 degree. But I am happy to bare that, because everything else is GREAT! A plate of fruit was prepared for me in the room with some huge grapes, pear and apple, even 2 coconut tarts. Forgot to mention, there is a 25 meter heated pool, a good swim before checking in instead of all the rushs and stress it makes a lot of difference for the trip.

Management responseDear guest, as always, we do appreciate our guests taking time to share the feedbacks & comments. Except heated outdoor pool, the fitness is also available for all in-house guest. For water and air-conditioner problems, we have addressed them and implemented a certain control. We look forward to serving you again in the near future! Hotel Management Team at Pullman Guangzhou Baiyun Airport
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"Be Careful"

26th March 2012, roger

Be careful when you check out and going to the airport,somebody near the hotel before the airport, pretending hotel service man and take you to the airport .Later asking money.

Management responseDear Roger,thank you so much for taking your time to give our positive comments and suggestion. It's highly important for improvement and innovation. For "Pretending hotel service staff" case, we have addressed this issue and implemented a certain control. We look forward to serving you again in the near future. Hotel Management Team at Pullman Guangzhou Baiyun Airport
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"A must stay!"

7th March 2012, taipei

Th staff are very helpful to satisfy customer needs! (Special thank you to Shirley and Candy) Right next to Guang Zhou airport, you can't find a better hotel. Great for those early morning flights or late arriveals. I look forward to staying there again!

Management responseDear Guest, it is highly encouraging to receive your compliment. We are looking forward to welcoming you again! Hotel Management Team Pullman Guangzhou Baiyun Airport
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"A good hotel in great position for travellers"

29th February 2012, Turin, Italy

If you have the need to spend even one night close to Guangzhou airport, you should go for the Pullman Guangzhou Airport.At walk distance from the Departure Terminal, joint the perfect position to a good quality of the rooms and an interesting level of it's restaurants.My room at the executive floor, was clean and pretty. The bed has a great mattress as well as "memory" pillow.The best place to rest after a long trip or between two trips, as happened to me.

"Pullman Guangzhou Baiyun Hotel"

9th February 2012, Bangkok, Thailand

I recommend to book the room with breakfast as all foods are quite good by compare with other hotle in China mainland.It is very good for the traveller who has got early in the morning, which you take around 3 to 5 minutes by walk to reach the Guangzhou Baiyun airport.

"Pullman Baiyun Airport"

31st January 2012, Coolangatta, Australia

Hotel is in excellent location with regard to Air travel.Easy access fro Airport.Relaxing atmosphere.Rooms excellent quality ; comfortable; quiet.Restaurant (buffet) excellent - with wide range of food choices.

Management responseDear Guest, thank you for choosing Pullman Guangzhou Baiyun. We are looking forward to welcoming you again! Hotel Management Team Pullman Guangzhou Baiyun Airport
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"hotel stay"

17th January 2012, Brisbane, Australia

Convenient location moderately priced friendly service and comfortable rooms.The staff in the club lounge very efficient and obliging.The a la carte menu could be looked at for a little more variety however the Buffet was well presented and would cater to most appetites.Hotels like this take the heat out of regular China travel

"Great hotel with exceptional service"

17th January 2012, Houston, Texas, USA

I have stayed at this Pullman multiple times and had great experience every time. This hotel is located at the Guangzhou Airport with a short walk from the Arrival Hall. The staff is thoroughly trained to please the customer like I like to treat my customers. There are ample choices for food and by holding my business meetings at the hotel I avoid fighting the horrible Guangzhou traffic.

Management responseDear Guest, much appreciated for taking time to share your experience and thank you for your continuous support! We look forward to serving you again in the near future. Hotel Management Team Pullman Guangzhou Baiyun Airport
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"Great for transfer travelers"

16th January 2012, Sydney

This is an excellent hotel for travelers staying overnight transfering to next flight. Just one thing to be aware. Arriving at the room we had a letter from the hotel manager saying we can have one person dining free if dine with at least one other guest because I am a A plus member. However after dining at the Tepanyaki Japanese restaurant we were told we had to pay full price because it was specialised restauraut (I must say the food is excellent). I would suggest the manager to have a note on his letter so the guests know the difference in advance.

Management responseDear Guest, thank you for your feedback which is extremely helpful for our improvement. Please assure that we are ratifying them and we look forward to serving you again in the near future. Hotel Management Team Pullman Guangzhou Baiyun Airport
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"Cleaness and Food Safe"

5th January 2012, Sydney, Australia

Cleaness and Food Safe inside the hotel with professionessim services easy location to INT terminal and Metro Rail station to every where of the City.Even I don't have more than 200 words to say those features again and again but theis hotel is recommended for business and family to stay on .....!

Management responseDear Guest,thank you for your recommendation. We look forward to welcoming you back to the Pullman Guangzhou Baiyun Airport. Hotel Management Team Pullman Guangzhou Baiyun Airport
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