Hotel - Pullman Guangzhou Baiyun Airport
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Pullman Hotel

Pullman Guangzhou Baiyun Airport Hotel

No.1 Konggang Jiudian Road  Baiyun International Airport  Guangdong Province 
510470  GUANGZHOU
CHINA

1,578 reviews
TripAdvisor Rating Based on 1,578 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities (Paying)
    • Billiards/Snooker (Paying)

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 20 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Relax in space and style. Rooms at this magnificent Baiyun Airport hotel feature double glazed windows for silence, large plush beds, in-room fitness options, WiFi Internet access and LCD TV and satellite channels, ensuring a truly enjoyable stay.

  • 578 rooms
  • 322 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Crib on request
    • Remote control TV
    • WIFI in your room
    • Wide working desk
    • Air conditionning with individual remote
    • Telephone
    • Direct dial telephone
    • Telephone in bathroom
    • TV room service ordering
    • Phone with 2 handsets in room
    • High speed transmission line
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Guangzhou Baiyun Airport

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,578 reviews

stripeynz 2017/05/02
« 2nd Stay but this time in Executive Club Room »

Decided to stay here again on my transit from London to NZ being as the hotel is so conveniently across the road. I managed to use the shuttle this time which was parked outside the airport and accessed through Gate 11 on the departure floor, although walking distance is only 5 minutes. This time I decided to book an Executive room being as I was travelling by myself. This gave you access to the club level which I was able to enjoy the drinks and snacks in the evening between 5.30pm - 8.30pm. Nice selection of foods which were constantly being topped up. I had booked Bed and Breakfast and could use both Club level and U8 Restaurant, I did take a look at the club level, and again a good selection but decided to opt for more variety down at the Restaurant. Great Breakfast buffet. The location of my room (3733) was quite a trek from the main reception. Had to use two different lifts to get there and walk some long corridors, but that would be my only negative thing I would have to say about the hotel, it wasnt a really big deal for me, but others might find it bothersome. Room was clean and spacious, even had exactly the same nespresso coffee machine that I have at home, so that was certainly a bonus. I went to use the swimming pool in the evening, but because it was raining, it was shut. Re opened in the morning. Nice spa facilities too. Staff are always very friendly and helpful, and this hotel will continue to be my transit stop when travelling long haul flights.

Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear stripeynz “THANK YOU FOR YOUR LOYALTY” Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel. We have many transfer guest from beautiful New Zealand which choose our Pullman Hotel to have a rest before there next destination. We are perfectly located across Guangzhou Baiyun International Airport it takes you 30-seconds walk from the main terminal Exit 12-13 walk through the covered walkway. We are happy that you choose our Executive Wing with your Executive Guest Room where you can see all around the Airport, all our Guest Rooms are clean and spacious, and we have the nespresso coffee machine which is really a bonus to start your day on right foot. Your right don’t forget our Touch Spa at the third floor West wing with our amazing Swimming pool and Fitness lounge which is open from 6:00 am in the morning till 22:00 pm at night. Thank you very much for your encouraging words about our team is always very friendly and helpful, and that our hotel will continue to be your transit stop when travelling long haul flights. Please feel welcome back soon to our nice Pullman Guangzhou Baiyun Airport Hotel. Sincerely, Andreas Guest Experience Manager My E-mail= qamgr@pullmanguangzhou.com Easy Booking: reservation@pullmanguangzhou.com “BEST AIRPORT HOTEL IN CHINA 2017 AWARD BY SKYTRAX” “SECOND BEST AIRPORT HOTEL IN THE WOLRD 2017 AWARD BY SKYTRAX”

xianhe0688 2017/02/15
« 客房干净,寝具舒适 »

The rooms are clean and comfortable bedding, sumptuous breakfast, friendly staff. 2 minutes walk from the terminal. Room sound insulation is very good, can not hear the sound of the airport aircraft landing, you can have a good sleep 客房干净,寝具舒适,早餐丰盛,员工友好。距候机楼步行2分钟可达。房间隔音很好,听不到机场的飞机起降声音,可以有一个好的睡眠

Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear xianhe0688 Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel. We all very happy that you had a great stay at our Hotel, and we will continue to make sure all guests can experience the same like you. Our Housekeeping team is committed to keep all Guest rooms clean and the bedding perfect. The Breakfast is always changing as we have so many Guest from all over the World. Your right we are just conveniently located only 3 minutes by walk from the Airport Exit 12-13 and please keep an eye for our complimentary Buggy service. Thank you for recommending our Pullman Hotel and we all wish that you come back soon to our nice Pullman Guangzhou Baiyun Airport Hotel. Andreas Guest Experience Manager My E-mail = qamgr@pullmanguangzhou.com Easy Booking = reservation@pullmanguangzhou.com “PULLMAN FEEL WELCOME”

qilingl2017 2017/01/12
« Great location for early flight »

very convenient location for departure passengers and clean rooms, nice bathroom. But the service staff is not very professional. Overall, it is a good choice if you need to catch early flight and wish to Have a bed for the night.

Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear qilingl2017 We very much appreciate your comment regarding your stay at the Pullman Guangzhou Baiyun Airport Hotel. Of course I share this great news with our team and we make sure that continue our excellent service. All our Guest rooms are clean and have a nice bathroom together with our Bathroom amenities from C.O.Bigelow. Your right we are just conveniently located only 3 minutes by walk from the Airport Exit 12-13 and please use our white golf buggy which helps with your luggage. Please feel welcome back soon to our nice Pullman Guangzhou Baiyun Airport Hotel. Sincerely, Andreas Guest Experience Manager “PULLMAN FEEL WELCOME” P.S. Please enjoy “New Year 2017”.

Ravinder B 2017/01/04
« Hidden Gem »

Stayed for a night, to catch an early morning flight. Reviews were very good and found the experience better than expectations. Had dinner at 24 hour Coffee Shop and experience was excellent. The Executive rooms are the best I have stayed at. Easy check-out at Executive Lounge. Worth repeating experience.

Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear Ravinder B We very much appreciate your comment regarding your stay at our Pullman Guangzhou Baiyun Airport Hotel. It is always a pleasure to receive positive feedback. Of course I share this good news with our team. It s great that you read our Guest comments and that your experience exceed your expectations. Our Western Restaurant and Café shop “U8”are open 24 Hours and of course we also provide 24 Hour room service. Thank you for mentioning our exquisite Executive Guest Rooms which are really super comfy. Your experience is great and we all say thank you for your recommendation. Please feel welcome back soon to our nice Pullman Guangzhou Baiyun Airport Hotel. Sincerely, Andreas Guest Experience Manager “PULLMAN FEEL WELCOME” P.S. Please have a great New Year 2017.

plum9195 2016/12/22
« Very Disappointed... »

Paid extra to stay on Executive Lounge Level...arrived after "happy hour", which was fine. We did not want alcohol, we wanted soft drinks and/or juice. You can it this at the Executive Lounge - but if it is not during "happy hour" you have to pay for the soft drink or juice - even though you have paid extra to be on the executive level floor. All they would give us to drink without a charge was coffee or tea - which we did not want as we did not drink caffeine. I begged and they unlocked the fridge doors and gave us bottles of water. Never had an executive lounge charge for juice or soft drinks before. So mad at myself for paying almost double for a room that gave me no benefits. Went to restaurant to eat dinner. Realize this is China, but we stayed here because it was at the airport and it billed itself as very upscale and Western. If you are going to have Western items on the menu, then do the western items well...if not, just have excellent Asian items. They had many Western items on the menu, none of which were as described. For example - do not say the sandwich is made with a "ham steak" when you are going to serve the sandwich with one super slim slice of pork lunch/deli meat. Location is good to airport, but food and drinks are not good and Executive Lounge is a joke.

Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear plum9195 Thank you for your comment about our nice Pullman Guangzhou Baiyun Airport Hotel. First of all we are really sorry for your experience and unnecessary disappointment. What we really want is that all Guests at our Executive Lounge can enjoy all benefits. Right now we are in stage to change these unacceptable standards so that everybody can enjoy drinks after “Happy Hour” to make our Guest “Happy”. Your experience at our Western Restaurant “U8” is also unnecessary and we take Action to change the menu to make it more clarifying so that you can enjoy exactly the delicious dish your order. Thank you for your review and we promise that we will do our best to change and learn from this incident. Please feel welcome back to our nice Pullman Guangzhou Baiyun Airport Hotel. P.S. Have a wonderful Christmas time. Andreas Guest Experience Manager My E-mail = qamgr@pullmanguangzhou.com Easy Booking = reservation@pullmanguangzhou.com “PULLMAN FEEL WELCOME”

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